Brandon Luciano | Page 2

Accomidating, thorough & professional I recently leased a vehicle from Wellesley Toyota. My salesman John Imparato had been helping me for weeks up to the lease agreement. He helped with k I recently leased a vehicle from Wellesley Toyota. My salesman John Imparato had been helping me for weeks up to the lease agreement. He helped with knowledge and comparison with lease vs sale, vehicle models, pricing, features, etc. He wasn't pushing at all, he made sure I alwsys felt comfortable and informed. In the weeks prior, he was always happy to answer questions and always offered to meet at the shop to show me the inventory and compare vehicles. It wasn't certain that the time he invested would end with a sale, as I wasn't sure I was ready but he remained patient and informative. When I was ready to make a decision, he set aside time to meet, put up with many many questions from me, helped sort through the comparisons with me and spent no less than 3 or 4 hours with us! For a few reasons I chose to lease. At the time of pickup, he spent another hour or two going through so much more. After a few days he called to check in on how I liked the vehicle. Between the sales manager Brandon and John, the experience at Wellesley Toyota was excellent. I felt comfortable, informed and was treated fairly. More

Helpful 1

Report | Print

From the moment I stepped in Wellesley Toyota I was treated I was treaded so professionally. So much information was giving .. when I was introduced to my salesman. Mohammed I felt completely comfortable and I was treaded so professionally. So much information was giving .. when I was introduced to my salesman. Mohammed I felt completely comfortable and confident he knew what he was doing. So professional and thorough and very very pleasant . Each encounter I had with him was just the absolutely the best. More

Helpful 1

Report | Print

a long time customer My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will co My family and I have purchased 5 new vehicles from Wellesley Toyota and have experienced the most professional,courteous and friendly staff. I will continue to shop here in the future. An absolute pleasure!! A.W. Almquist More

Helpful 1

Report | Print

Excellent Buying Experience From the time I arrived at the dealership the customer service was excellent in showing new and used Toyota Camrys. Everything about the cars was expl From the time I arrived at the dealership the customer service was excellent in showing new and used Toyota Camrys. Everything about the cars was explained in detail and each person was courteous, professional, and knowledgeable. It was a total pleasant experience as I test drove both a used and a new car. All aspects of the paper work was explained in an easy way to understand. I did purchase a 2018 Camry LE. Working with Shaun Fisher, Manager, Brendan the New Car Sales manager, Eric Tonkonogy, and Diego, the product specialist. This was the easiest car purchase I have ever made. Will recommend to anyone looking to purchase a car. More

Helpful 3

Report | Print

Responsive and up front I had a great experience with Wellesley Toyota. I was first in contact over phone/email with Brandon Luciano. I asked him about pricing and his abilit I had a great experience with Wellesley Toyota. I was first in contact over phone/email with Brandon Luciano. I asked him about pricing and his ability to match or beat an offer I had. I asked him to email me an out the door price. He did this within the hour and I was able to come in within the next day to purchase my vehicle. He was up front with me about pricing. Some dealers give you a price but do not reveal that it is contingent on financing (I have had this experience happen to me a few times now). At Wellesley Toyota, I was told that the price I was given was the price I would pay regardless of how I decided to pay for the vehicle. When I arrived, I was able to confirm all the details of the vehicle I was given, I was offered features/warranties, but was not pressured to buy them. I then worked with Al Javid to finish the deal. I was able to take the car home the next day. Everything was very smooth. It was the best car purchasing experience I have had at a dealership in terms of efficiency and having everything be up front without haggling. I did get a great deal too. I purchased my Highlander XLE at more than 11% below MSRP. Highly recommend this place. Oh I forgot to mention I had my 11 month old napping in the car with my husband and they were able to get the whole deal done within an 1.5 hour window! More

Helpful 2

Report | Print

Excellent attention My overall experience was spectacular and they really paid attention to my needs. I ordered a new Tacoma TRD Pro which ended up being a little more c My overall experience was spectacular and they really paid attention to my needs. I ordered a new Tacoma TRD Pro which ended up being a little more complicated than expected but they saw every detail through and I couldn't be happier. More

Helpful 1

Report | Print

Great customer service and salesmanship The Wellesley Toyota staff including Adel Nasser, our salesman, and their senior sales managers, technical staff and even the showroom attendant provi The Wellesley Toyota staff including Adel Nasser, our salesman, and their senior sales managers, technical staff and even the showroom attendant provided us with outstanding service in our purchase. It started with them making it easy for us to special order a Toyota Sienna, which other dealerships refused to do. They were very clear about all the options, costs and fees right up front. Once we ordered, they followed up with updates on the special order process. When the car arrived, the transaction was the smoothest and quickest of any car buying experience we've ever had. They were knowledgeable about all the conditions regarding purchasing a company car and there were no last minute hitches of any kind. This is the second car we've purchased from them and their service keeps improving. We heartily recommend them. More

Helpful 1

Report | Print