Bob Barnette | Page 5

Holly was fantastic! We had an amazing and smooth car purchasing experience! We felt like family and she was honest and upfront through the entire process. We will definitely be back for all of our regul purchasing experience! We felt like family and she was honest and upfront through the entire process. We will definitely be back for all of our regular maintenance and any future vehicle purchases! Thank you for being so amazing and making purchasing a car a GREAT experience. We can't wait to share how great of a process this was with friends and family and send more people to Holly! Great things are happening at Napleton Clermont Chrysler Jeep Dodge RAM! More

Helpful 0

Report | Print

Napleton is amazing. They helped me with every detail, and Abraham was a huge help. He deserves a raise. Would definitely recommend this dealership to anyone. 10/10 and Abraham was a huge help. He deserves a raise. Would definitely recommend this dealership to anyone. 10/10 More

Helpful 0

Report | Print

Thank you to mike Diaz and the management team for the exceptional service. I will most likely be recommending this dealership to my friends and family! to mike Diaz and the management team for the exceptional service. I will most likely be recommending this dealership to my friends and family! More

Helpful 0

Report | Print

Joe was so helpful I recommend napleton Clermont to everyone! Joe was so nice and helpful. I won’t go anywhere else except to Joe. He even kept in touch with me after my I recommend napleton Clermont to everyone! Joe was so nice and helpful. I won’t go anywhere else except to Joe. He even kept in touch with me after my purchase to make sure I loved my car. He went above and beyond for my car buying experience. More

Helpful 0

Report | Print

No hassle truck buying experience!!! Carlos was very courteous and informative. His no pressure approach was very welcoming and was the main reason I chose to purchase my truck on yester Carlos was very courteous and informative. His no pressure approach was very welcoming and was the main reason I chose to purchase my truck on yesterday. He was very knowledgeable of all the features and packages on each of the models and he guided me to the vehicle that I described to him. I will certainly advise all of my friends & family to go see Carlos for all of their car buying needs!!! More

Helpful 0

Report | Print

A Friend asked Me to Get a New Vehicle Holly asked Me to Trade in my 2014 Durango for a New Durango. She set an Appointment for Me, and made the Experience very Easy. She even worked Inve Holly asked Me to Trade in my 2014 Durango for a New Durango. She set an Appointment for Me, and made the Experience very Easy. She even worked Inventory to Obtain the Trim Level which I wanted with All the Features I wanted and some Great Upgrades. Fabulous ! More

Helpful 0

Report | Print

Best car buying experience. Hands down, great experience. Good people, no hassle, no anxiety, straight to the point, and I was out the door in my new Jeep in no time. Highly reco Hands down, great experience. Good people, no hassle, no anxiety, straight to the point, and I was out the door in my new Jeep in no time. Highly recommend visiting these guys. Thank you Bob and Holly. More

Helpful 0

Report | Print

Don’t stand by their customers We have a Dodge Ram went in for recall ended up needing extensive work while there items were stolen out of center console and box in bed of truck. No We have a Dodge Ram went in for recall ended up needing extensive work while there items were stolen out of center console and box in bed of truck. Notified the owner Bob Barnette back in September also dealt with service manager and district manager. We keep being told they are looking into it? Well we are in March and nothing has ever been done by dealership to rectify the situation. We should of been taken care of as a customer immediately and we were not... Not ever! More

Helpful 7

Report | Print

Sold a leaky lemon I purchased a 2017 Used Wrangler. After a few days it rained. When I went to my,Jeep I found water on the drivers side and passenger side floor mats. I purchased a 2017 Used Wrangler. After a few days it rained. When I went to my,Jeep I found water on the drivers side and passenger side floor mats. The drivers side roll bar cover, handle, door and seat were soaked. I also noticed the after market stereo has a security code on it, meaning as soon as there is a loss of power the system locks and I have to pull it out and send itbto JVC to unlock - per JVC customer care. I was told to bring the vehicle in today, Say 29th, so they could fix it. After driving across Orlando and into Clermont, I was notified that I had to give them a credit card because they needed to keep the Jeep until afterThursday. The credit card was "in case I run tolls or anything like that". After I voiced my objection I met with the sales manager who told me the guy who fixes leaks isn't in until Thursday and if I could bring the vehicle back they can get me a shuttle. I accept responsibility for this vehicle because it was my failure to blindly trust Napleton. After $32,000 and $620 a month payments, I can't even get a straight answer as to when I need to bring the jeep in to get things fixed that never should have been overlooked in the first place. 100% buyers regret. More

Helpful 4

Report | Print

Shoddy work and out-right SABOTAGE of my car! I brought my 07 P/T Cruiser into Napelton in Clermont because it would NOT go over 45 MPH. The service department called me back a few days later, sa I brought my 07 P/T Cruiser into Napelton in Clermont because it would NOT go over 45 MPH. The service department called me back a few days later, saying that the car needed a new engine, and it was covered under the Lifetime Power Train Warranty. I was told I would have no expense, since the repair was covered. Two weeks go by and I hear nothing. Then, I get a call from Napelton saying I owe them a $430.00 diagnostic fee. I conferenced the call with a Chrysler corporate representative and CONFIRMED that the diagnostic fee was covered for warranty repairs. Still, I was told by Napelton that I had to pay $430.00, because - and get this - the technician doing the repair is "getting frustrated!" Strange, so I told them I would come down to talk with them. I was treated with great disrespect all through this encounter with Napelton. Just treated very rudely. Come to find out, Napelton said that the engine rebuild did NOT fix the problem. They said 3 bad sensors had to be replaced, for a final bill due of close to $900.00. THEY WENT AHEAD AND DID THE REPAIR WITHOUT MY KNOWLEDGE OR AUTHORIZATION! That's right, even though I signed a legal document REQUIRING THEM to get my authorization for any repair over $150.00, they went ahead and put the parts on WITHOUT EVEN CALLING ME. Now, I am not saying the price was unfair for the work. The problem was that I did NOT have the money to pay them! HAD THEY CALLED ME, LIKE THEY SHOULD HAVE, I would have told them DO NOT perform the sensor repairs NOW, I will come back later WHEN I CAN PAY. The service department then TOOK THE SENSORS OFF THE CAR before returning it to me. They admitted they did not call, but offered NO CUSTOMER APPEASEMENT. Napelton treated me very poorly, but it went beyond that. Read on: 1) When I brought my car into the dealer, I had an almost NEW battery. When I got home, I saw they STOLE my battery and put in an old junk battery. 2) When I brought the car in, the A/C was working fine. Now it is NOT. 3) When I brought my car in, the hydraulic lifts for the tailgate were fine. When I opened the tailgate a week after I got the car back, the hydraulics would NOT hold up the tailgate. I could plainly see that, instead of the bright black hydraulics I was used to seeing on the car, there were old, faded gray hydraulics there. Napelton STOLE my good hydraulics and put on worn out ones. They did this SABOTAGE probably out of spite and hatred toward me, the customer who did NOTHING WRONG. You'd think they would appreciate the customers who keep them in business. They don't, they are rude, aggressive, and dishonest people. Quite frankly, any person who acted as they did toward a customer has serious mental problems. The point is, if you want your repair work done correctly, do NOT take it to ANY NAPELTON dealer. Don't buy a car from them, they do NOT deserve your business. More

Helpful 4

Report | Print