Bernard Aoun

Jonny Pham is wonderful. Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions I had once I got home. I have scheduled a second meeting with him because, there was so much information that I found it hard to absorb it all. I very much look forward to learning more from him. He has made it clear that I can always reach out if I have more questions. I hope he is truly valued by this dealership. He is outstanding. More

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Jonny Pham is passionate about his job. He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping custom He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping customers and demystifying the headen car features. He is well mannered, great people skills, detail oriented and overall a great person. Jonny is an asset to any company he works at because from the 2 hour interaction with him I realized his traits. I would recommend increasing Jonny’s responsibilities and let him have his own team to train. Or let him train the sales reps to explain how the cars operate. Thanks Jonny you’re a rock star! (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department, Yatin from sales/finance) More

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We met Bernard briefly when were trying to close on a car, in the short time we interacted he established himself as a great sales manager eager to work with the customer to close the deal. Bernard also car, in the short time we interacted he established himself as a great sales manager eager to work with the customer to close the deal. Bernard also followed up with me later once the transaction was over and made sure we are happy with our purchase. I appreciate Mercedes of Natick having great personal like Bernard and his team. Definitely we will come back for future purchases and looking forward to see Bernard growing in his career. Thanks Bernard. (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department, Yatin from sales/finance) More

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We met Yatin when we were closing on our recent purchase. Yatin was very professional and also customer oriented person. He worked out a great finance rate and explained to us all the additional packages h Yatin was very professional and also customer oriented person. He worked out a great finance rate and explained to us all the additional packages he recommends and see valuable. He was patient and courteous with us and didn't mind us asking alot of questions. Finally we shacked hands and closed the deal. Thanks Mercedes Natick having great staff members like Yatin. (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department) More

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Great service at Mercedes-Benz of Natick. Saena Nikolas was our sales rep and she knew all about the different luxury cars, she showed us a few cars and we liked one of them which was still Saena Nikolas was our sales rep and she knew all about the different luxury cars, she showed us a few cars and we liked one of them which was still going through CPO process. Bernard Auon who also helped with finalizing the pricing and worked with us on a great bargain. Also followed up later to see if we are satisfied with everything. Jonny Pham explained to us for 2 hours+ about the different features in the new car and gave us his own made "cheat sheet" and programmed the car for us. Yatin worked the financing and the additional packages. He was great as well. Overall a great experience at Mercedes Natick. They went above and beyond to keep us happy. For example the vehicle needed new tires which got replaced part of the CPO. Also needed some additional touch up paint which they did. 10/10 . More

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The dealership and everyone working there was courteous and patient. I want to highlight Jonny Pham as the best part of our experience. We had to go a few times back tot he dealership but the last visit wa and patient. I want to highlight Jonny Pham as the best part of our experience. We had to go a few times back tot he dealership but the last visit was with Jonny and I can say that he represents what the experience should be when buying a luxury car. He is thorough, technical and patient. He has taken the time to test the software systems and create his own “cheat sheets” which he shares with the customers for better experience with the car. I have never seen that level of detail from a car dealership! For example: He showed us how to use the voice system in a way that won’t leave us asking the same question many times which he figured out on his own by experimenting in different ways. Overall great experience. More

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Very nice and helpful. Was able to complete everything in one day. This is a much better mercedes dealer than the others. Was able to complete everything in one day. This is a much better mercedes dealer than the others. More

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Mercedes Benz of Natick. Good people to buy from. Very happy with the experience. Worth the trip. Good people to buy from. Very happy with the experience. Worth the trip. More

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Prompt, precise, and professional. Johnny at MB of Natick was more than helpful to explain the details of cutting-edge technology built into the vehicle. Thank you for the great experience! was more than helpful to explain the details of cutting-edge technology built into the vehicle. Thank you for the great experience! More

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Stephen Boston is the best salesperson I have ever worked with. He was very helpful, pleasant, and fun to make my purchase experience so smooth and successful! Jonny Phan, the delivery agent, was also so ama with. He was very helpful, pleasant, and fun to make my purchase experience so smooth and successful! Jonny Phan, the delivery agent, was also so amazing! He patiently spent hour to train and demonstrate all the kool features in my car so l can feel comfortable to use them. Everyone in this Mercedes-Benz of Natick is so nice and fun to work with! I will definitely recommend this dealership to my friends and everyone! More

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