Ben Wysocki | Page 3

Worked with Ben Wysocki who helped me with an air conditioning problem on my Honda Ridgeline truck. It was nothing short of a great experience. Ben walked me through what was needed and how much it c conditioning problem on my Honda Ridgeline truck. It was nothing short of a great experience. Ben walked me through what was needed and how much it could cost. Then he managed to get what would have been a $1200.00 bill down to a $25.00 copay for the fix. He talked to the "Honda" people and explained I was a loyal customer (I am) and they agreed that even though my truck was past the warranty, to fix the problem at essentially no cost. This was a very pleasant surprise and it was all due to Ben taking care of it. If it hadn't been for him, I would have had to get it repaired some where else for close to a thousand dollars! I can't say enough about him and the whole service department. More

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As always a clean professional and proficient experience. Luther is always my first choice to buy new cars. My expectations are fulfilled and experiences are always top notch. Sales and service experience. Luther is always my first choice to buy new cars. My expectations are fulfilled and experiences are always top notch. Sales and service worked like clockwork. More

by Astyle Verified Customer Verified Customer

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Dan Johnson was extremely kind & helpful!!! He went out of his way to make sure I was very happy with my purchase!!! Thank you so much Dan!!! of his way to make sure I was very happy with my purchase!!! Thank you so much Dan!!! More

by ALEDMAN Verified Customer Verified Customer

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The service staff is very goodand have been very accomodating, but I am tired of bringing my car back for the same issues. I have had it in 4 or 5 times for the same thing. The car is not 3 years accomodating, but I am tired of bringing my car back for the same issues. I have had it in 4 or 5 times for the same thing. The car is not 3 years old and has $58k miles and has been in the shop several times. More

by janimcmann45 Verified Customer Verified Customer

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Top notch customer service! Ben called and updated me throughout the service process. Helped with an old warranty issue successfully. Will always buy Honda products. throughout the service process. Helped with an old warranty issue successfully. Will always buy Honda products. More

by DMM Verified Customer Verified Customer

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There are a couple of concerns that I have about Brookdale service. I'm very disappointed in the last couple of years of service. I felt I was lied to about a (or 2) services that were performed Brookdale service. I'm very disappointed in the last couple of years of service. I felt I was lied to about a (or 2) services that were performed. From a particular manager who I rated below missed a service that I asked him to look up. I always try to go with recommendations that Honda provides. I rarely take my vehicle to anyone else unless its some minor repairs. I was charged for a "computer upgrade" that another Honda told me didn't exist with the code that my vehicle was reading. Also, I was told to replace a part that was already replaced by a different repair shop. I contacted that repair shop and even they called Brookdale Honda a liar. I felt that Honda was attempting to just charge me for labor that wasn't needed. My 2nd to last visit I inquired about servcies that needed to be done and I wanted to get one done that day. The servicer manager told me there wasn't one. I thought there was something that needed to be done about a hose. He said I was good. I was also advised by Honda Brookdale that I had a small engine leak. When I mentioned it to them they stated that they never told me that. Tbh, there are too many inconsistencies with Honda. I stopped going to Hopkins Honda due to a particular situation and now I'm having a hard time with Brookdale. I have my reasons why I don't want to go to Richfield. More

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This is a friendly service department who I trust with the service and repair work on our 2009 Honda Ridgeline. This was my fifth time trying to find or repair a problem with my tire (three times at this the service and repair work on our 2009 Honda Ridgeline. This was my fifth time trying to find or repair a problem with my tire (three times at this service department and two times elsewhere). It would lose 10 lbs. of pressure in two weeks. I finally decided the reason for the leaking tire was a bad rim, so I purchased a 2013 rim at a salvaged dealer. The service department changed tire to the salvaged rim and reprogramed tpms for my vehicle. I have had no problems since! Thank You, for your help repairing this problem!!! More

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All very nice and easy to work with! I was about to get in and out in a very timely manner as well! 10/10 would recommend this dealership. in and out in a very timely manner as well! 10/10 would recommend this dealership. More

by STEPHANIE.VELDHUIS Verified Customer Verified Customer

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For sales, Dan Johnson is the best! I highly recommend him for your next vehicle. For service, I'm a little concerned. I've been here multiple times, and I usually don't have a problem. The past few times him for your next vehicle. For service, I'm a little concerned. I've been here multiple times, and I usually don't have a problem. The past few times have been dreadful, and all I got was the run around. Fortunately, I asked to speak with a manager, and everything went a lot smoother. So thank you to Ben, the manager, in the service department. I do think the service consultants could be a little friendly, and a little more organized and have better timing. More

by MYHRE_ASHLEY Verified Customer Verified Customer

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The sales manger there sucks xxx I would never buy anything from them and my friends and family also. I’ll tell everyone that ask me where to buy a Honda I’ll send them somewhere els. I already sent 1 anything from them and my friends and family also. I’ll tell everyone that ask me where to buy a Honda I’ll send them somewhere els. I already sent 13 people somewhere els to buy a Honda I hope they go out of business!!!!! More

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