Ashley Townsend

Poor Service Experience – Not Worth the Risk Think twice before buying a car at Finch. The sales team is great, but the service department is a huge disappointment. Recently, my wife was driving to twice before buying a car at Finch. The sales team is great, but the service department is a huge disappointment. Recently, my wife was driving to work when her car (a 2025 model with only 8,500 km) suddenly lost all power. She pressed the gas pedal and nothing happened. The check engine light came on, and the MyHyundai app showed a powertrain issue. We called Finch and were told to bring the car in. It took a couple of days for them to check it, only to tell us they couldn’t find anything wrong — and still charged us $200. The app is still showing a red “Attention Needed” message, but now I’m hesitant to go back, afraid of paying again for no solution. This kind of sudden power loss could easily pose a serious safety issue, especially if it happened on a busy road or highway. Unfortunately, this wasn’t my first bad experience with their service. A few years ago, I took my car in for a strange noise coming from the A/C. They said it was just leaves, charged me, and sent me off. The noise was still there. Later, I found out it was a faulty blower motor — which was covered under warranty. But because they misdiagnosed it, I had to pay anyway. Paying for poor diagnostics and leaving with unresolved issues is unacceptable. Finch seriously needs to step up their service department. More

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Had a great experience with Ashley Townsend! She was patient, understanding and very transparent through the entire process. She made choosing a new car enjoyable and stress free - would highly She was patient, understanding and very transparent through the entire process. She made choosing a new car enjoyable and stress free - would highly recommend! More

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Had an amazing experience financing our first car! ! Ashley Townsend could not have been more helpful! This was an amazing experience and I could not recommend purchasing a car here more!! ! Ashley Townsend could not have been more helpful! This was an amazing experience and I could not recommend purchasing a car here more!! More

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Bought a used car from Ashley. Ashely was such a great help and very kind, made the process so easy. Ashely was such a great help and very kind, made the process so easy. More

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My partner and I had an incredible experience throughout the entire process of purchasing our vehicle! Ashley Townsend helped us find our perfect car. She was professional, kind and made the experience de the entire process of purchasing our vehicle! Ashley Townsend helped us find our perfect car. She was professional, kind and made the experience delightful! We couldn’t be more happier with the service we received. We would highly recommend Ashley if you are looking to purchase a new car. I would also like to mention that Clint was an absolute pleasure to deal with. A HUGE thank you to Ashley, Clint and the rest of the Finch Hyundai team! More

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Ashley is super supportive and responds so fast and get our things done in minutes. Thanks Ashley for making my car get deliver .I am very happy with Ray. He gave me a trip to Los Vegas and a TV our things done in minutes. Thanks Ashley for making my car get deliver .I am very happy with Ray. He gave me a trip to Los Vegas and a TV More

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I purchased a used car here and Ashley Townsend was my sales woman she was the best. Easy to talk to, knowledgeable and very friendly. I also worked with Bassel El Kadri, he helped me when I picked up my sales woman she was the best. Easy to talk to, knowledgeable and very friendly. I also worked with Bassel El Kadri, he helped me when I picked up my car. I highly recommend Ashley and Bassel if you’re looking for a new or used vehicle. More

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finch Hyundai is only a few minutes away from my home but this is not the reason we purchased from them. Two of our friends also have Santa-fees and have nothing but good things to say about Finch Hyundai. this is not the reason we purchased from them. Two of our friends also have Santa-fees and have nothing but good things to say about Finch Hyundai. So this is our second Santa-fee and we agree with our friends, Finch Hyundai is a great place to deal with and service our vehicle and we highly recommend visiting Finch first....... Michel More

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The staff at finch Hyundai we’re all welcoming and helpful. I was buying my first car and Ashley was helpful and knowledgeable and did not rush or pressure me. Ashley let me test drive multiple cars a helpful. I was buying my first car and Ashley was helpful and knowledgeable and did not rush or pressure me. Ashley let me test drive multiple cars and did price comparisons for me so I was confident in my decision. I would definitely recommend Ashley and Finch Hyundai. More

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Great experience and a great vehicle. Dealership did a great job start to end. Would highly recommend. Both the sales person and finance person did an excellent job. Answered everything but no hard sel great job start to end. Would highly recommend. Both the sales person and finance person did an excellent job. Answered everything but no hard sell or pushy tactics. More

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