Anthony Durbin | Page 6

Great customer service Neftaly Cendono helped me get the best deal as possible. Great person would recommend him to anyone. He helped me fine the right truck for me and for Neftaly Cendono helped me get the best deal as possible. Great person would recommend him to anyone. He helped me fine the right truck for me and for the right price. I actually felt like I came out with a great deal. More

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Timely, hospitable and efficient I arrived on time for my appointment and job was completed in a very reasonable and timely manner. While waiting, my young grandchildren enjoyed expl I arrived on time for my appointment and job was completed in a very reasonable and timely manner. While waiting, my young grandchildren enjoyed exploring the toys available in the children's room and I lusted after the new Avalon Limited on sale outside. Joshua was very patient in considering an upgrade trade in for me and the we left with a smile. More

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Avalon purchase The best experience I have ever had purchasing a new car! I have been a customer of Toyota of Cleveland since 2004. This is my third vehicle purchas The best experience I have ever had purchasing a new car! I have been a customer of Toyota of Cleveland since 2004. This is my third vehicle purchase from this dealership. I have always had good customer service and good experiences here. My sales consultant, Paul Caesar, took the customer service experience to the next level! I was not planning to purchase a new vehicle until next summer. My husband had my 2004 Avalon in for service and was "shopping" while waiting on the car. Paul explained all the features and the differences in the models of the Avalon. My husband told him that he was just window shopping and that we would purchase next year. With no pressure, Paul offered to show my husband a demo model that was being offered at an incredible deal. My husband called me to drive to Cleveland (live in Hixson) to see car. As I was unable to do so at the time, Paul brought the car to me in Hixson to test drive! He explained all the features and I was in love! We returned to Cleveland for a seamlessly smooth transaction. Everyone involved at the dealership was extremely helpful and nice. Joey Abdullah, who dealt with the trade in, and Paul Covington who helped us with financing were both personal and professional. I couldn't have asked for a better sales consultant. Paul's professionalism and knowledge of the car was exceptional . His customer service is outstanding as he is willing to go above and beyond expectations. I would highly recommend this sales consultant and dealership to anyone in the market for a vehicle. More

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Maintenance Visit Great A staffer greeted me as I drove into the bay to have our new Prius receive its 5000 mile checkup. I was ushered into a comfortable waiting room, show A staffer greeted me as I drove into the bay to have our new Prius receive its 5000 mile checkup. I was ushered into a comfortable waiting room, shown where coffee, popcorn, water, and soft drinks were available, and told someone would call me as soon as the car was ready. I munched popcorn and drank my water as I caught up on email. About 45 minutes later, the car was ready, with a complimentary wash included, and I was on my way. More

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Customer first Your staff is courteous, listens to our needs and explains everything that has been done to our SUV. We could get our vehicle serviced when it was c Your staff is courteous, listens to our needs and explains everything that has been done to our SUV. We could get our vehicle serviced when it was convenient for our schedule. More

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easy, fast and couteous staff was exceptionally courteous; service was done quickly; scheduling was easy; wait area and restroom very clean and diet coke offered. Always a go staff was exceptionally courteous; service was done quickly; scheduling was easy; wait area and restroom very clean and diet coke offered. Always a good experience at Toyota of Cleveland More

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Quick, efficient service As always, service experience at Toyota of Cleveland was outstanding. All personnel were courteous and friendly. I have been doing business with Toy As always, service experience at Toyota of Cleveland was outstanding. All personnel were courteous and friendly. I have been doing business with Toyota of Cleveland for over 20 years and the staff in all departments have earned my complete trust. Thanks guys. More

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Good service all around. From checking in to checking out ... Fast, personable, informative, and friendly service. I would definitely recommend Toyota of Cleveland's service d From checking in to checking out ... Fast, personable, informative, and friendly service. I would definitely recommend Toyota of Cleveland's service department to anyone in the area. More

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Scheduled car maintenance Scheduled vehicle maintenance took about an hour. Enjoyed complementary soda and popcorn and connected to Toyota's WiFi to surf the internet while wai Scheduled vehicle maintenance took about an hour. Enjoyed complementary soda and popcorn and connected to Toyota's WiFi to surf the internet while waiting. Friendly personnel and atmosphere. More

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Professional and courteous My 2008 Avalon needed some TLC. The young woman who greeted me at I pulled in the service bay pulled up my car's history and sent me to lobby where sh My 2008 Avalon needed some TLC. The young woman who greeted me at I pulled in the service bay pulled up my car's history and sent me to lobby where she mentioned snack and a complimentary chair massage would be provided. I set aside 2 hours for the lengthy services needed. I was updated in less than an hour by Anthony Durbin to allow me some choices for other items that needed attention. My husband and I have purchased many new vehicles from this dealership, and one of the reasons we keep going back is their service department. In my book, they are top notch. More

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