Andy Malm | Page 46

Fantastic Customer Service! I bought a 2015 Ford Fusion and I couldn't be happier. This was my first car buying experience so I went into it quite nervous but the North Country F I bought a 2015 Ford Fusion and I couldn't be happier. This was my first car buying experience so I went into it quite nervous but the North Country Ford Staff made sure I understood every step of the process before proceeding. They picked up the phone every time I called and answered all of my questions happily even when I called several times within an hour period one day. More

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Sonja S "Excellent Car Dealer" I just want you to know that I had a wonderful experience at North Country Ford with everything. I walked in not really sure what I wanted exactly an I just want you to know that I had a wonderful experience at North Country Ford with everything. I walked in not really sure what I wanted exactly and I wasn't sure if I wanted to trade my vehicle in and for what??? When we walked in and met Geoffrey Knapp, we were welcomed without hesitation and he helped us figure out what might work for me. Once we got the ball rolling, everything fell into place. I ended up trading my vehicle in and getting a 2015 Ford Escape and really love it. Thanks to all who helped in the process but especially to Geoffrey Knapp and to Andy Malm for explaining what I could do now and what I could potentially do in the future. So far the Escape is perfect. Thanks so much. More

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Great employees! Having recently purchased three trucks from North Country Ford, I can honestly say that it was fast, efficient and painless. Very little downtime, n Having recently purchased three trucks from North Country Ford, I can honestly say that it was fast, efficient and painless. Very little downtime, no haggling, and hassle free. I appreciate their "no nonsense" approach to selling vehicles and would recommend this dealer to my friends and associates. Great employees with great attitudes truly do make a difference. President, Elements, Inc. More

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GREAT! I SPENT A LITTLE TIME LOOKING FOR A USED CAR AND MARK FOUND IT LOW MILEAGE AND AFFORDABLE THANKS MARK FOR YOUR HELP MORE WORDS i AM SPEACHLESS I SPENT A LITTLE TIME LOOKING FOR A USED CAR AND MARK FOUND IT LOW MILEAGE AND AFFORDABLE THANKS MARK FOR YOUR HELP MORE WORDS i AM SPEACHLESS More

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wonderful service This was my first time buying a brand new car and im very happy i chose this dealership. They were nice, answered all my questions, found ways to get This was my first time buying a brand new car and im very happy i chose this dealership. They were nice, answered all my questions, found ways to get the best deal, they really made you feel comfortable. I am recommending my friends and family, and i also plan on being a lifetime customer. Wonderful people, wonderful place, couldnt be happier with my decision. More

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Great all the way around! We had a very easy, fun and smooth process in buying our new car! Thanks to everyone at North Country Ford!!! You were and r all amazing!! We had a very easy, fun and smooth process in buying our new car! Thanks to everyone at North Country Ford!!! You were and r all amazing!! More

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2013 Ford Fusion I went to North Country Ford in search of a new or used vehicle. That is where I was met by a friendly and helpful sales associate, that took the tim I went to North Country Ford in search of a new or used vehicle. That is where I was met by a friendly and helpful sales associate, that took the time out to help me find me a car that I would like and for a price I could feel comfortable with. Thanks North Country Ford team. More

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Great dealership for a great car-buying experience! North Country Ford is an excellent dealership to work with. The staff are all very friendly, professional and knowledgeable, and will go beyond your e North Country Ford is an excellent dealership to work with. The staff are all very friendly, professional and knowledgeable, and will go beyond your expectations to make your car buying experience great! More

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Great job! I went into this dealer knowing that I needed a new car as my current '06 Ford Taurus had a broken compressor and was leaking coolant (nearly a $2k pr I went into this dealer knowing that I needed a new car as my current '06 Ford Taurus had a broken compressor and was leaking coolant (nearly a $2k price on repairs). Geoffrey Knapp was already a familiar face as he had sold my brother and parents Ford Escape a few years back so i knew of the atmosphere and environment that I was getting into. I knew that i also wanted to get a F150 because of my love for them and need with my job in construction work. Geoffrey was excellent in helping find the exact type of truck I wanted including my interior specifics (specifics included: XLT, black exterior color, 4 door, center console, tow package). As I went in to the office to fill out paperwork and financing I found out that the vehicle I purchased was failing a fuel sensor test which required me to leave the truck for repairs to be made. I bought this truck on a Friday near closing time so the earliest time the techs were going to be able to fix it would be the following Monday. Considering this issue Geoffrey went above and beyond by first providing me with a 2014 Ford Fusion for a rental and by knocking $1k off the top for my inconvenience. As Monday came upon us I received a call from Geoffrey stating that they would be unable to deliver the truck as promised because of an error with part purchasing thus requiring a Wednesday delivery date. Because of this Geoffrey was able to install a bed cover and lining for free as he was more than sympathetic and apologizing for the issues and failing to live up to Ford's promise. I can't not express how professionally Geoffrey acted for me as I know that with things getting out of hand he went above and beyond what would be considering satisfactory and I am grateful for his service and ensuring my complete satisfaction. I would absolutely recommend him to anyone for purchase of a vehicle. I also was fortunate to have Andy Malm as my finance consultant as he was able to find me an interest rate from BMO that more closely lined with my expected payments of $400 - $500 / month. Not only was he able to do this but because of my family's recent purchase he was able to knock off $500 on the 6 year / 100k mile warranty. The overall experience was top down the best service I have every received and Andy/Geoffrey were able to make the entire process as smooth and painless as possible. More

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North Country Ford Rocks! We felt very welcome at this dealership. Gavin N. took the time to show my husband and I all of the available models of vehicles that we were interes We felt very welcome at this dealership. Gavin N. took the time to show my husband and I all of the available models of vehicles that we were interested in. He focused directly on our needs and worked within our price range, and told us the answers to any questions we had. He made us feel very comfortable and never rushed us in anyway. North Country Ford has a large selection of premium vehicles also. The staff there that we worked with were utterly professional in every way! We got a good trade in value on our vehicle and an excellent rate on our loan. We were so impressed with our salesman Gavin and the whole dealership that we went back the following week and traded in and brought home another vehicle. We would definitely recommend North Country Ford to any and everyone for the excellent service that they provide. More

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