Amy Hargraves | Page 13

Up and Down Car Buying Experience I've waited about a week and a half since buying our truck from Schoepp to write this review to give it a fair and honest review and write a review no I've waited about a week and a half since buying our truck from Schoepp to write this review to give it a fair and honest review and write a review not based on a knee jerk reaction. Our experience while buying our truck was great. Dan though busy with other customers was nice and worked with us to get a fair price on both our trade in and our new truck. We were pretty happy with our experience up until we shook hands on the deal. That's where the wheels began to fall off. It was mildly off putting to be made to feel guilty by both our salesman (Dan) and finance (Amy) because we were quote "getting such a good deal" and made to feel as though we were ripping them off. We had closed the deal at closing time on a Saturday and were rushed to get out of there. Dan never went through anything with us on the new truck and had left before we were even done transferring things over to our new truck. We did appreciate his willingness to help move things over while we signed paperwork but we had discovered after getting home that we were missing a couple of things from the old truck. I contacted Dan on Monday and got no response and later in the week followed up with a manager and again never received a response as to our missing items. We had a few other customer service complaints that also seem to have gotten brushed under the rug and thus the three star rating. I'm certainly on the fence on whether or not I would recommend or go back to Schoepp Motors for another vehicle purchase. Fair pricing, mediocre customer service. More

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Great Experience, Great Salesman! I searched for weeks to find the right vehicle. I was burnt out and exhausted from pushy, rude salespeople, then I went to Schoepp and met Nick. Nick I searched for weeks to find the right vehicle. I was burnt out and exhausted from pushy, rude salespeople, then I went to Schoepp and met Nick. Nick made everything so easy and was a delight to work with. It was actually fun. He knew so much and was able to answer all of our questions. With such a large selection I had a hard time choosing but we settled on a beautiful Pathfinder and couldn't be happier. When my wife is ready to get a new car we will deffinitly be back. Thanks so much for all your help and a great experience! More

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2017 F150 Overall experience was very good. Russell jumped around to find the truck that I wanted...even when I had no idea what I wanted. I was truck shopping Overall experience was very good. Russell jumped around to find the truck that I wanted...even when I had no idea what I wanted. I was truck shopping during a patch of horrible (cold, rain, snow, wind, etc.) weather and Russell never complained about having to run about in the elements to help me out. I got a great truck at a price I'm happy with. Thanks, Russ! More

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Great experience We came to look at a truck that we looked at online. We felt like he gave us an honest, fair price and it was all done quickly. Amy figures the loan We came to look at a truck that we looked at online. We felt like he gave us an honest, fair price and it was all done quickly. Amy figures the loan and we were able to drive home with a Ford that day! More

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What a deal!!! I walked in expecting to just see the car and maybe drive it. When I left, I was driving my (new) used 2017 Ford Fiesta. Russell went out of his way t I walked in expecting to just see the car and maybe drive it. When I left, I was driving my (new) used 2017 Ford Fiesta. Russell went out of his way to make me feel comfortable and kept giving me updates throughout all the preliminary paperwork. If the heat had been working, it would have been my favorite car-buying experience. Obviously I was pleased with Russell and the overall car purchasing experience - I gave him five stars!! More

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Bryan was great We had a great experience coming in to test drive a used vehicle. Bryan helped us and was great to work with. He was friendly without applying pressur We had a great experience coming in to test drive a used vehicle. Bryan helped us and was great to work with. He was friendly without applying pressure. Amy handled our paperwork and was quick and explained everything. More

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Good Experience Jake was right there to answer any questions we had. He got us set up for a test driver right away. He had our car appraised by the time we got back Jake was right there to answer any questions we had. He got us set up for a test driver right away. He had our car appraised by the time we got back. The negotiations were fair and up front. Got the financing and paperwork done in a timely manner. Overall, we we happy with the deal we got. Happy with our 2016 GMC Sierra All Terrain. Dealership could use better tools at the northeast side. More

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Car sales Very good sale rep. He was very helpful. Did a very good job and would come back because of him in the future and will recommend him. Very good sale rep. He was very helpful. Did a very good job and would come back because of him in the future and will recommend him. More

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Great values and detailed service. They were very patient with me and helped me through the process as a first first time buyer. I had many questions and had to make many phone calls. T They were very patient with me and helped me through the process as a first first time buyer. I had many questions and had to make many phone calls. They understood and gave me time and space during my conversations. Russell recommended several vehicles and let me drive them to find the best one. He was very supportive, helpful, and enjoyable to be around throughout this experience. More

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Great Experience We recently bought a Ford F150 with the help of Russell. He was awesome. We arrived on the lot minutes before closing on the coldest night of centur We recently bought a Ford F150 with the help of Russell. He was awesome. We arrived on the lot minutes before closing on the coldest night of century and Russell was happy to spend time with us and take us for a test drive. We came back the following day and again, Russell was extremely accommodating, taking us on multiple test drives from various dealership locations. After finding the perfect vehicle for us, Russell helped to get a really fair deal. We could not be happier. Thanks Russell! More

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