Alex Ramirez | Page 54

The best Service Center experience! I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most cou I drive a smart. Taking my to smart to Walter's could make me feel like a fish out of water, but it isn't that way. I was treated with the up most courtesy and expediency from the front door of the service department as if I drove a Mercedes Benz and not a smart. The greeter ushered me to Alex's desk and offered me a bottle of ice cold water. Alex was friendly, efficient and listened to my stories. I decided to wait for the collection of my service, and Alex determined that it should take about two hours. And wouldn't you know, an hour and a half later, Alex called my cell phone regarding a need for additional service. The previous crevice centers I used for car service hated calling me, forcing me to call them. Walter's isn't that way. The Service was decidedly under the estimate cost, making my wallet very happy (me too!) And I got a car wash, too! The care and attention given to Mercedes Benz's given to my little smart was a joy, and if they serviced my wife's Saturn Vue, I would have an appointment scheduled already. They resemble Disneyland's guest service, they bend over backwards to do their best to help our car care with efficiency, friendliness and great workmanship. I will be back. They've set the bar very high with this visit, but I know that they can surpass any expectation I have the next time. More

Helpful 1

Report | Print

Warranty Service I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 min I just stopped by the dealership to see if I needed a specific part needed to be ordered to fix my car. Instead, Alex had me in a rental within 10 minutes and I was on my way! He's always very helpful and quick to answer any questions. I received a call when my car was ready, which I found I never received before coming to Alex. I was always hunting down my service technician at other dealerships. That never happens at Walter's. Thanks Alex! More

Helpful 0

Report | Print

Excellent Customer Service by Alex Ramirez I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the bes I have 3 Mercedez Benz in our family and have visited many dealerships but I must say that after meeting Alex Ramirez, I have vowed that he is the best that has attended to me and as such, he is the only one I would ever request. Everything goes smoothly every time from intaking my vehicle and getting me the information I request on my vehicle in a timely manner. He is always very pleasant, he is always very helpful, he is never too busy to return my calls or assist me. Calling my office and even texting me update on my car as I request. Thank you Alex. You are a gem. Truly, Dr. Nnah More

Helpful 0

Report | Print

Amazing service ! Alex was amazing ! Fast, friendly and helpful ! Brought my car in for service, was in an out in under 2 hours! I will continue to see Alex and continu Alex was amazing ! Fast, friendly and helpful ! Brought my car in for service, was in an out in under 2 hours! I will continue to see Alex and continue to go to Walters! Thank you Alex!!!! More

Helpful 1

Report | Print

great service for my Mercedes and sprinter I've taken both of my car to alex. He helped me out with my personal car and my business sprinter. I took them both for service and he was able to get I've taken both of my car to alex. He helped me out with my personal car and my business sprinter. I took them both for service and he was able to get them to me in a timely matter. I strongly recommend him as a go to Mercedes and sprinter advisor. More

Helpful 1

Report | Print

great service! Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. Alex was a great service rep. Honest and straight forward. Will definitely see him and recommend him to friends and family. Keep up the great work. More

Helpful 1

Report | Print

Two thumbs up and a high five for Mr.Alex Went in because the check engine light on my E350 went on. I was recommended to this service center by a friend, but was doubtful of driving my car to Went in because the check engine light on my E350 went on. I was recommended to this service center by a friend, but was doubtful of driving my car to Riverside living in the LA area. I was fortunate enough to be helped by Mr. (Alex) Ramirez who was very helpful and informative of my car needs. I felt welcomed, helped, and greatful for the customer service he provided. Extremely pleased by his customer service and being very tentative. And must I mention very knowledgeable of the services my car needed and that the service center could provide. Extremely pleased and will surely recommend this service center and especially Mr. Alex's helpful customer service. Very happy with his customer service!! More

Helpful 1

Report | Print

I was happy with the service that Alex Ramirez gave me. The pricing was pretty good. I now know that when my car needs service I know who to take it to. Thank you very much. The pricing was pretty good. I now know that when my car needs service I know who to take it to. Thank you very much. More

Helpful 2

Report | Print

Alex Ramirez, our new representative, was very attentive and helpful. We have been going to this dealership for several years. Our experience at Walter's has always been excellent. Our next new automobil and helpful. We have been going to this dealership for several years. Our experience at Walter's has always been excellent. Our next new automobile will be another Mercedes. We our Merceds to be very dependable automobiles. Our new C300 gets great mileage (very important in these days of high gas prices).. WE LOVE IT. Linda and Dan Cormier More

Helpful 2

Report | Print

Alex Ramirez really was very attentive and knowledgeable on my E350. I felt very comfortable dealing with him. I didn't feel like I was being ripped off. If u need to have your Benz serviced I would defin on my E350. I felt very comfortable dealing with him. I didn't feel like I was being ripped off. If u need to have your Benz serviced I would definitely recommend Alex. More

Helpful 1

Report | Print