Albert Berisha | Page 13

As a dealership it is a relatively impersonal experience. However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped working and then Thursday I struck the curb with my right rear tire causing a large bubble to appear and this precipitated my checking the other tires and indeed, the right front had a significant tear - all the way down to metal! The next day I was due to drive 2 hours to Maine. The dealership was extraordinarily busy this past week before the July 4th weekend. Long and the short of it is that Patrick was my service rep both times. Around the A/C it turned out to be simple enough and in fact Albert Berisha had booked me in the previous Friday to come on the Monday. The tire issue was more of an urgent matter and required my basically dropping in without an appointment though it was the folks on the phone who told me to just come in once they had me talk with the PARTS department to be sure they had the tires in stock. The person in parts (name unknown) was extremely nice and helpful. I showed up, initially a different service rep dealt with me - he will remain nameless as he was curt, uninterested and quickly made me feel like I was nothing but an imposition and in his way. However, he handed me over to Patrick who remembered me from just 3 days earlier. He handled the situation in a calm and pleasant manner. I knew I would have to wait - it took 2 hours, precisely as he had estimated. Everything was done correctly. I was very satisfied with the outcome. As an aside, the back rear tire inflation pressure was not in keeping with the other 3 tires. Undoubtedly an oversight by the technician. Not major. More

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My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis More

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Albert and the rest of the crew at Mercedes-Benz Boston always provide outstanding service. I’ve been purchasing and servicing my vehicles there for 20 years and have always had good experiences. always provide outstanding service. I’ve been purchasing and servicing my vehicles there for 20 years and have always had good experiences. More

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The service at MB Boston is the best ever. There are other dealerships closer to my home but my dealership of choice is MB Boston. other dealerships closer to my home but my dealership of choice is MB Boston. More

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I own a 2004 Mercedes in mint condition (CL 55. AMG). Parts are becoming an issue but I want to keep the car. This dealer has been able to service the car Parts are becoming an issue but I want to keep the car. This dealer has been able to service the car More

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I have my 2015 AMG GL63 serviced here and the team have been great. Albert is especially caring, thoughtful and honest (to be fair, honesty is not a word that springs to mind when I think of car dealershi been great. Albert is especially caring, thoughtful and honest (to be fair, honesty is not a word that springs to mind when I think of car dealerships) Place itself is always clean, loaner car is ready and paperwork is fast. I don't take advantage of the coffee and pastries, but they are there for those that want them. Albert always wears a smile, no matter what's going on :-) Great guy More

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Never disappointed. Everyone in the dealership are friendly and provide quality services. The loaner car is always clean and feels like I got a new car. friendly and provide quality services. The loaner car is always clean and feels like I got a new car. More

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Albert never ceases to amaze me with his professional approach and ability to focus on your customer needs. His attention to details and transparent approach is very well appreciated approach and ability to focus on your customer needs. His attention to details and transparent approach is very well appreciated More

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Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More

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