Absolom "Abs" Munoz

Exceeded expectations in both service and sales. Everyone was very helpful and friendly. Would highly recommend this dealership! Everyone was very helpful and friendly. Would highly recommend this dealership! More

by bowditch4 Verified Customer Verified Customer

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Service was fast. They told me what the few problems I had on the car.Did not pressure me on getting them dix right away. They told me what the few problems I had on the car.Did not pressure me on getting them dix right away. More

by korbel4me Verified Customer Verified Customer

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Brad is a man of his word! I've been shopping around to upgrade my parents' car. We had a 2013 GMC Terrain SLE-2 that I wanted to trade in and I wanted to get them a 2016 GMC Te I've been shopping around to upgrade my parents' car. We had a 2013 GMC Terrain SLE-2 that I wanted to trade in and I wanted to get them a 2016 GMC Terrain Denali so they can enjoy it more. I've searched far and wide and didn't find much that was within my price range / mileage. I came across the Terrain from Burtness and wanted to see if they were negotiable on the price. I sent an email / trade-in appraisal request on 10-2-19. Brittany emailed me with some options for what I was looking for. I emailed her back mentioning in what I was interested in + an appraisal for my trade-in. She responded back and informed me that she forwarded my request to Brad. Brad and I negotiated via email and came into an agreement. He responded back to all of my requests (car inspection sheet, amount of keys, etc). I told him I wouldn't be able to come in for a week, due to work and living over 2 hours a way (South Chicago-land). He promised that he'd hold the vehicle for me. I came in on 10-11-18. Brad had the Terrain in the front with a full tank of gas waiting for me! I test drove it, checked under the hood, oil level, etc. Everything checked out. We went to the F&I manager and ran my credit, etc. I was working with Abs and Jeremy. Jeremy was training Abs and Abs was doing a great job! Everyone was personable and professional throughout the whole transaction. Had a good talk with all of them. They transferred my plates from the old Terrain to the new for me! I shook their hands and went about my way. I'd highly recommend Burtness and the crew I worked with! Thank you, Brad for brokering our deal! More

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