948 Quebec Hyundai/inftrees Service Centres

Excellent service, très bon accueil. - denisejette

Excellent service, très bon accueil. Bonne explication. Seule anicroche, il a été très difficile d’obtenir un rendez-vous en début janvier, on ne retournait pas mes appels, j’ai dû appelé 3 fois avant que quelqu’un me donne un rendez-vous.

We waited nearly eight months for Alix Toyota to repair - ProfMurf

We waited nearly eight months for Alix Toyota to repair our Toyota Highlander, which was stolen from an airport parking lot (fenced, gated and staffed!) then abandoned on the streets of Montreal with numerous computerized parts cut out of it. While we were frustrated by the time it took to fully repair the car, we understood and accepted that the parts were slow to arrive due to shortages of certain parts and supply chain backlogs. However, what we do not accept is the lack of communication on the part of Alix Toyota. Numerous phone calls and emails to service managers (of which there were three during this time) and even the dealership administrators (Denis Archambault, Owner, and Martin Beaulieu, General Director) were not answered. The last service manager revealed that he did not know how to check the voicemail messages that were left for him (perhaps this was the case for the others, too). For a business to be run well, it is essential that the lines of communication are fully open and prompt.

Hyundai West Island is hands down the best dealership - Nadia Champagne Desgroseilliers

Hyundai West Island is hands down the best dealership ever. I'm now on my 6th Hyundai, and every time I go in for service or maintenance, I receive outstanding, professional service. Huge thanks to Alex Rousseau and Kevin Guilbault – Hyundai is lucky to have you both on their team. Thank you a thousand times over! Even though I’ve moved to the South Shore, I’ll keep making the drive because your service is worth it. Thank you again!

Although as advertised on the web site, ""Take advantage - stonecold5802

Although as advertised on the web site, ""Take advantage of our handcrafted offers just for you. 15% Off - WINTER MAINTENANCE SERVICE We'll change your oil and filter using synthetic product ..'' APPARENTLY ACCORDING TO THE SERVICE COORDINATOR, DIRECTOR AND RECEPTIONISTS / CASHIER'' A oil change and filter is not apart of a WINTER MAINTENANCE SERVICE???? I educated ALBI personnel that they have a customer loyalty program??? No one is still aware of it?? WHAT IS GOING ON WITH THIS DEALER??? I think it time the higher ups get out of the offices and see what is going on! BOUGHT MY CARS (2X) and never gotten to see and talk to the so called Director, even when I requested to do so?? STILL WAITING FOR MY RETURN FOLLOW-UP CALL. Never got a reply from my first evaluation?

Absolutely terrible dealership. - annchrisc

Absolutely terrible dealership. My daughter bought her first car there. A major problem occurred with her brand new Kona. The Hundai company took responsibility for it but the dealership did not want to rent her a car for the FOUR MONTHS it would take to get the car back!!! Headquarters finally forced them to do it but now the car rental company keeps calling my daughter because the dealership hasn't paid the bill! Today she went in to get her flat tire repaired. They did the work during the day. When she went to pick up the car after work it was blocked in by other cars. She asked them to move the cars to let her out 5 times! She waited over an HOUR before they bothered to help! If you want respect and proper costumer service AVOID THIS HORRIBLE DEALERSHIP!!! (And btw why can’t we leave less than 1 star in a review?)

ce croit permis toute les truc pour avoir un maximun de - frank17871

ce croit permis toute les truc pour avoir un maximun de votre argent incroyable jamais plus jamais prix de lestimer a tripler quand il on fini l estimer

Excellent service from Keelan. - chamberland1968

Excellent service from Keelan. Friendly and attentive. Make sure everything was good. The experience was pleasant.

Been servicing our vehicle here for a while here. - sndselecta

Been servicing our vehicle here for a while here. Was usually satified with service how ever the last 2 years quality has dimished. We had a major recall done, took over a month to get it completed, after completetion we had to return to dealership 6 times with issues since the recall, 6th time the engine ceased. They took zero responsibility. As you can tell from the overall reviews, others have similar opinions. I would stay away from this dealership.

WORST EXPERIENCE WITH A CONDENSCENDING GENERAL MANAGER - dlaminip522

WORST EXPERIENCE WITH A CONDENSCENDING GENERAL MANAGER NAMED JOHN. INSTEAD OF ACKNOWLEDGING A MISTAKE WITHIN HIS WORKSHOP AS TECHS MAY HAVE A BAD DAY IN THE JOB, HE INSTEAD HAD A PARTING SHOT THAT HE HAS FULL CONFIDENCE IN HIS PERSONEL AND THAT THEY CARRY OUT GOOD WORK ACCORDING TO PROTOCOLS... YES THE BS YADA YADA YE AND BASICALLY TELLING ME HE SLEEPS WELL ( MOREVER LIKE F- OFF ).I GUESS MONEY GONE.. MONEY TAKEN..DO NOT GO TO THIS DEALERSHIP ITS A NIGHTMARE FULL ON TRIAL AND ERRORS CONCERNING YOUR VEHICLE .IF THEY EVER GET IT RIGHT ,YOU DODGED A BULLET .

The smalest issue takes 4 hours to resolve - - - EVERY... - bfmccarthy

The smalest issue takes 4 hours to resolve - - - EVERY TIME!! Yes this is the secont time I have lost an entire morni g even with an appointment.

Appointment is given in a reasonable delay. Service... - Antranik.sirinyan

Appointment is given in a reasonable delay. Service department very efficient. On time and personnel are polite and professional. Highly recommended. Will definitely go back.

Terrible experience. My car has been with them for 2... - jacques.theoret

Terrible experience. My car has been with them for 2 weeks now: The AWD does not work (and I need it). First, they told me first that their system was hacked for days... Then, they say the car needs a new chip that will arrive soon. Now, they say the chip is back-ordered for another 2 weeks: they will provide me with a loaner... They don"t call back. I call and no return. I called this morning and they say that they told a colleague to call me and he-she did not do it.... They just called me and I am supposed to get a loaner today... To follow-up!