84 Quebec Ford Dealers

Horrible service! - warren

Horrible service!! Brought my 2002 Ford Escape in for a problem with the key/ignition transponder. Was given a "service advisor " named Richard. Richard returned only one of my calls over the 3 weeks (!) the car was there and then simply abandoned the file and left it to one of his coworkers to try to figure out the repair. The service problem found other problems that made the car too expensive to repair (especially at their hourly rates). Trying to get my car removed from their completely overcrowded lot took 3 days and was extremely frustrating. Will absolutely never go back there. The entire experience was a nightmare.

Don't trust them. - Jazzy.

Don't trust them. Take mechanic with you if you are buying used vehicle from them. Good luck if u buying.

Delay getting car back - richard75

Booked appointment for 7:15 a.m. for tire change and oil change, tires were already on rims. work was done properly but it took way too long to get the car back. (2 1/2 hrs) Will probably go back to my old ford dealer.

Wow …Ford Dupont Dupont! - Louise.guilini

Wow …Ford Dupont Dupont! Un excellent service, professionnel et courtois. Vous êtes une belle équipe. Merci beaucoup!

real bad service i thing the are not ownest in the sales - boucarole21

real bad service i thing the are not ownest in the sales they make,NEVER GO THERE AGAIN

Great service, great dealership. i would recommend this... - begs22

Great service, great dealership. i would recommend this place to anyone! There’re very professionnal!

Très satisfait - LouisGravel

Très satisfait de ma première expérience avec eux. Le service a été efficace et la salle d'attente agréable. le pick up est maintenant pret pour aller a la peche!

Not the same service once they get their money. - ladybug

Purchased a used F-150 and the service at first was not the best, due to a language barrier with one of them, but then dealt with the owner's son, which was good during the purchase. That changed, and I feel once they got their money, that was is it. The great service stopped there. We feel like this was another bad experience with a dealership, as bad surprises always seem to happen after the purchase.

Be aware of their tactics. They want you to sign and make... - george

Be aware of their tactics. They want you to sign and make a deposit before the deal is done. I am in a sales and the only thing I can compare to these people is that of Timeshare sales tactics. For those of you who have been to a Timeshare presentation, you will understand. I turned around and went elsewhere and bought from someone honest and no pressure whatsoever. DON'T BUY FROM THIS GARAGE

I live in the Toronto, Ontario area and was searching for... - markmartin

I live in the Toronto, Ontario area and was searching for a vehicle for months. I found a 2014 Ford Edge Limited and contacted the Dealership and spoke with salesman Jean-Yves Brisson. I had a trade in and sent photos of my car for him to make me an offer. We worked out a price, which was VERY reasonable, I couldn't find anything comparable in Ontario. I drove the 5 hours to the dealership. The car was detailed and ready to go (they even put in a new battery) and a Quebec temporary permit. It took less than 30 minutes and I was on my way. The vehicle was immaculate and just as described. All of the Service records were provided. The safety inspection in Ontario found the car had been perfectly maintained and was in excellent condition. I was somewhat hesitant to purchase a vehicle from another Province but the salesman put my mind at ease and took car of all of the Permit transfer and Tax issues. It was a pleasurable experience and I would definitely recommend this Dealer and Jean-Yves Brisson. It was Jean-Yves that made this transaction great.

Good/honest salesmen - MDplumbing

I've had the pleasure of buying 3 vehicles here and leasing 1. Each time I've dealt with Emmanuel, a really nice guy originally from France I believe. After I had a disastrous experience at other Ford dealerships trying to find a particular truck, with one meeting with him, he was able to find what I needed and explained a bit the process of how it works trading vehicles with other dealerships and it was really quite pleasant. When I grew my company and needed more trucks I always went back with him. Any type of issue (and there was only paperwork complications going from registered to incorporated company etc) but any issue at all, I went to him and he put me in contact with the right person. I've always felt that most peoples bad experiences is often because you deal with someone who is trying to help you but its beyond their competency. With Emmanuel he knew exactly which person was the right person to resolve any type of particular issue. Besides that, there was never any pressure sales and always had fun test driving the vehicles. All the other staff is very friendly. The mechanic aspect is a bit pricey but that's the case with most dealership garages. I've been very satisfied with my experience there. When my lease is up, I will probably be getting another vehicle elsewhere simply because my wife doesn't want me to have a truck (I have enough with the company trucks!) and Ford doesn't carry a diverse amount of cars anymore. I would definitely recommend going to buy new there because that's been my experience and compared to other dealerships, it was quite open, honest and pleasant -Mike Plomberie et Chauffage M.D. Inc.

Terrible service. Problem was misdiagnosed Had to go to... - ptrmcculloch58

Terrible service. Problem was misdiagnosed Had to go to another dealership to get problem solved Took 2 weeks for each problem and repairs not comleted

Très bon service! Toujours un plaisir de visiter cette... - Vickie Breton

Très bon service! Toujours un plaisir de visiter cette concession, Que ce soit au département du service qu'au département du service! Juste un mot: wow!

L'excellence Ford - Desmo Pat

Service et vente ...prestations impeccable Représentant des vente professionnel et ainsi que la gestionnaire des finances et produits d'assurance très connaissante de son portfolio. Merci à l'équipe Brunelle Ford Patrice

Expérience sans reproche - Yohan

J'ai beaucoup aimé mon expérience chez Chartrand Ford! De vrais connaisseurs de leurs produits qui n'hésitent pas à en faire plus pour leurs clients. Je recommande!

Worth the visit !! - Christine

Super friendly service !! Always ready to make our visite the most enjoyable ! Had moved from Honda just because of the service my husband had and still have after 19 years..

La meilleure équipe - Automobile Villeneuve Amqui

L'accueil est chaleureux, le personnel est compétent et courtois. On se sent comme une famille. Ils ont à coeur leur service à la clientèle avec une nouvelle concession qui ouvrira bientôt!

service impecable - maden

Nous avons fais l'achat de notre dernier véhicule chez Les Galeries Ford inc de Jonquiere et le service a été impeccable. Notre vendeur et le responsable des ventes ont travaillés d'arrache pied pour que nous puissions avoir satisfactions et réglés les problèmes causés par notre ancien concessionnaire. Vraiment chapeau à toute l'équipe pour l'excellence de leur service.

Bad service, lies and incompetent sellers - lidalivi

Sellers tried to sell us a car with a bunch of lies. Their were supposed to fix a few things on the body, but it took 3 times to get a fair job. We battled just to get our phone calls returned from the seller and even from the directors. They promised so much and we got nothing! They were selling a car with full garanties but when it was time to sign... it was just another lie! If you go there, you will loose, time, money and a lot of energy! NEVER EVER GO TO THIS DEALER!

Changement huile - BIG BEN LABERGE

Bon service et très courtois. service rapide et efficace. Technicien compétents ooo ooo ooo ooo ooo ooo ooo ooo ooo oo ooo ooo ooo ooo

Amazing service, We have purchase over 7 vehicles from... - Jeepowner

Amazing service, We have purchase over 7 vehicles from them over the years. There service team is always fare and ready to help. My next purchase is going to be at Shawville Ford

The quality ou the service - Patdum

The quality of the service is really superior to my expectations. From the reception to the maintenance of my vehicle, I get all the attention that a customer wishes to obtain after the purchase.