1,567 Ontario Mercedes-Benz/lib/zlib/constants Service Centres

Great service! - Paul T

Great service! They are very pleasant and helpful and Denis the detailer is great! Will be back!

$400.00 for an oil change - Golden

I purchased a maintenance plan from Joe a little over one year ago. They wrote it up wrong and it expired before the warranty did. They were suppose to refund my money less the oil change that was done under the plan. At the end of the day they charged me almost $400.00 for an oil change. To correct this problem was almost four months. They provided no accounting or even identified on their cheque’ what is was for. VERY DISHONEST way to do business. Beware of the service when you are purchasing vs. When you need something corrected. You would think it was myfault they wrote it up wrong as l must have paid their commission again as l would assume they received it a year ago also. Beware.

Went here once for service. - MT

Went here once for service. I won't even get into the waste of time that was. Signed me up for all sorts of junk mail I never consented to.

Work family business I have ever dealt with. - Scammy Pam

Work family business I have ever dealt with. The Benton family are crooks and I promise you if you take the extra time to have your service bill looked over by other dealerships you will see they are overcharging and they are charging for work never completed. Pam has the worst customer service skills I’ve ever seen. Why do you think they keep her? Pam and dave get commissions and that’s why every bill has something on it they should t be. Chris and Benton yoh act like you don’t know what goes on back there? You tried to hustle the wrong guy. I let it go the first 2 times you did it to my wife. This time I was I was recording every move and you got caught with your hand in the cookie Jar. 15 years dealing with you guys, your own retired employees (multiple) say your conmen. This review is for people to just take a second to look at your bill and get a seconds opinion. They could have offered me a free car I would not of excepted. I hope i can help at least one person keep thier hard earned money and not be scammed . I hate thefs and Benton and Chris are criminals who wear business suits. Your scam didn’t work with me and I’m not going away. Take legal action? You know you can’t do that with the evidence I hold you refused to look at. All the best Benton and Chris Fry or should I say Benton and Chris Burnt cause you love to burn people out of their money. Until next time! 🫡🤦‍♂️🫵

Lack of diagnostic of car, complaint for hydraulic issue - Asif Sadruddin

Lack of diagnostic of car, complaint for hydraulic issue (cylinder within warranty), they checked brake, rotor, and caliper. The comments were because I changed the pads from the outside, which is not working with the Rotor (complete nonsense). The Calipher was leaking and they are willing to replace it as the car is under warranty, however, no parts were available in the parts section, they have to order it and the parts will come after one week. They charged me diagnostic fees. I replace the Calipher from outside in one day. The hydraulic problem didn't resolved. I went again with my mechanic and explained on Saturday, they gave me an appointment for Monday. I dropped the car and this time they took the drive and finally found the issue, I was correct, it was a Cylinder issue, kept the car for 2 days due to parts coming from Vancouver. Now, I am asking for a refund of the diagnostic fees they charged me for an incomplete diagnostic. The receptionist wrote an email to the service manager who was supposed to contact me, but unfortunately no response from Bessada Kia. My car went 2 times in 6 months, one for the water pump and the second for the master cylinder, both under warranty. The question: Is KIA a reliable car? within 3 years Water pump, caliper, and master cylinder were replaced, due to poor-quality parts.

Great Follow-up Care - higginsduo

Mandy, both my husband and myself would like to thank you for the aftercare that we have received. We had an issue with a tire, and even though it was taken care of once, we continued having the problem. You arranged to have us taken care of in a very timely manner, and they did indeed find a small nail in the tire. It was fixed immediately, and we were re-assured by the repair facility that if I continue to have a vibration at speeds over 100 km. they will do a wheel alignment when I go for my first oil change. Thank you for taking such great care of us. You went above and beyond what most dealerships would have done. Once again, BEST RATE shows that they have incredible people working for them with excellent customer service skills. John and Diane Higgins

Worst dealership in the province. - Wes

Worst dealership in the province. Bickley Ford has a horrible reputation for a reason. They refuse to do warranty work on vehicles not purchased at their dealership. They will lie about issues to avoid warranty and upsell parts and labour to rip you off. The two service desk girls (Megan and Lindsay) are incredibly rude, nasty, unorganized and dishonest. Avoid Bickley Ford at all costs. The GM should be ashamed of himself.

Great people in general-BAD attitude Service MGR - Will be Dodge Owner

I WAS dealing there until told no longer welcome. VERY insulting conversation with Domenic filled with false accusations resulting from errors he made.... Extremely bad service from a service mgr. Was planning on buying a new F150 in 2018.....Dodge is sounding like a better option.

Lee Munro is a cheat - Shoper

Agreed to a price on a car a over the phone. When day came to go and see the car he said it's not here. Being repaired. Meanwhile wanted full payment on a car I've never seen. The man is a liar an a scammer. Stay away. Then proceeded to tell me I had attitude. The only one with attitude is munro. Expecting people to drop hard earned thousands on a car without ever laying eyes on it.

Had my 2016 Ford Expedition towed there after I lost - John

Had my 2016 Ford Expedition towed there after I lost towing power. Explained the issue they quoted that I required a transmission replacement and estimated $12,500 including tax on a vehicle with 262,000KM. Had no prior indication of any transmission issues and I have has the vehicle properly serviced. They made some assumptions and the estimate was way off. Denied the service had it towed to Halton Transmission and turns out there was no pressure to the transmission. Electrical issue requiring replacement of solenoid and sensor at a fraction of the cost. With appropriate diagnostic rather than pulling the dipstick and making assumptions they could have had my service.

Excellent service department. - carfix2000ca

Excellent service department. Friendly sales. You can’t get better people than the Heuvelmans family.

Staff always so helpful and thorough in following - pmh

Staff always so helpful and thorough in following through! Today, Paul was awesome in determining the solution to code dilemma!

One year ago I had transmission problems. - Ewan K.

One year ago I had transmission problems. Because of the supply shortage my car sat on his lot for almost 3 months Nick obtained a car rental, keep in contact and was able to repair the problem and the car has run smoothly all year without an issue. I recommend Nick and his crew to anyone with major problems. Thank you.

Stay away from this dealership and stay away from BMW. - alarm4y

Stay away from this dealership and stay away from BMW. I came here for a recall on my airbags. They replace the driver side but the passenger side they said that there’s a splice they wanted to charge me $825. Blaming me for touching the passenger airbag. I never touched the airbag crooks. Nothing else.