207 Ontario Ford Service Centres

Horrible, Please do not trust their service... - aabed11

Horrible, Please do not trust their service center/advisors with your car! Brought my car in for a safety check as I was buying out the lease. At the same time noticed that my “Tire Mobility Kit” also known as a tire inflator was no longer functioning properly. (Please note that this is the same tire inflator/sealant kit that you can buy from Canadian tire). Service Advisor confirmed that this part is covered under warranty and one has been ordered for me, as they do not carry it in stock. 6 weeks later, I received a call that the part on order has been delivered to the dealership. I was ecstatic and asked if I can pick it up at anytime during normal operating hours. Service Advisor stated that I needed to make an appointment as the car must be brought in, in order to program the “tire mobility Kit” to the car. I mentioned to them that this part is a consumable and it does not communicate with the car, as such, I do not need to bring my car in especially during a pandemic. Additionally, I informed them that the only item that needs to be updated is the “Tire Mobility kit warning light” on the dashboard, this is the same as a service or oil change minder warning light that one can reset on their own. They were adamant that I bring it in; we made an appointment for the following week. In the mean time, I called 3 other dealerships and researched online and got confirmation from the 3 other dealers that indeed this part does not require programming. On the date of the appointment, I got busy with work hence an advisor called me to re-schedule my appointment. At this moment, I informed the advisor that I do not need to bring my car in as I confirmed with other Ford Service centers that this part does not need programming, Advisor stated that yes it does and I must bring my car in. They ignored and did not listen to my concerns. Therefore, I dropped my car at the dealership the following week. In the middle of the day, I receive a call from a service advisor explaining to me that the car is now out of warranty and asking me to pay for either half the cost of the tire inflator or half the cost of the labour. I informed him that the part was ordered while my car was under warranty and I was told that it was covered under warranty. He then asked me to pay for half the labour, I asked him that there is no labour involved, as you are taking the old one out of my trunk and placing the new one in. He then started lying to me on how the sealant cartridge needs to be replaced, which was false. I remained firm and told him that I will not be paying half the labour costs as I am certain that there is no labour involved. 1.5 hours later, I receive a call that my car is ready to be picked up. I pick my car up around 530pm and low and behold I have a new Tire inflator kit in my trunk and all that is stated on the service form is that the “tire mobility kit was replaced”, no mention anywhere of programming. I bring the car home and noticed that they did not even update the “Tire mobility Kit warning light” on the dashboard. It literally took me 30 seconds to update myself. Following week, I sent an email to the Service manager informing him of this issue and how I was asked to bring my car in for no reason especially during a pandemic. Putting his advisors and myself at risk for something that I could have just picked up. Additionally, how I was asked to pay for “Fake” labour charges. Service manager replied stating sorry we assumed that this part needed programming, and did not acknowledge the fact that they tried to charge for something that was covered under warranty nor the fake labour charges. In conclusion, the service center is not well informed and they will make assumptions in regards to your car repairs and try to charge for non-existent labour charges. Service manager has done absolutely nothing to rectify this situation besides apologizing for the assumptions that they made.

Today at 7:00am I dropped my car at Summit Ford for - Edgar

Today at 7:00am I dropped my car at Summit Ford for schedule Service, I am doing this for 8 years. I also requested a shuttle pick up at 2:30pm Ryan Knox was the Service Advisor. He did not text or call me all day. (0)communication all day. I called him at 2pm to see if my car was ready and to confirm pick up. he said my car was ready, nd my pick up was schedule on the board, at 3:10pm or 40 minutes later waiting for the unknown I had to find my own ride to the dealership. This is the worse service I experienced in this Dealership in the last 8 years. Never been left out with (0) communication. I did tell Ryan Knox that I was going to leave the feedback he deserved.

Absolutely the poorest service ever. No communication... - chuckwagonjimmy

Absolutely the poorest service ever. No communication between customer and technicians regarding warranty claims on my 2020 Ranger. Continually waiting for parts. Service writer Mark refused to listen to what I had to say, or to look at diagnosis from another Ford dealer. This cost me 2 extra trips of 120 kms. When some of the work was completed (rear axle seals), there was no clean up on my rims, leaving a huge mess. When I asked about the possibility of brake contamination by the oil leak, I was blatantly lied to by service writer. Once the current work is completed, I will never go back, And I'll be writing Ford Canada about this

Winter tire install. - hjforrest

Winter tire install. Took advantage of storage as well. Minutes after there was a call stating I required a brake service and transfer case fluid change. These were all completed less than 3 months ago ... by same dealership. Also stating they had damaged/broken one of the lugs. another 40 bucks. I appreciate normal wear and tear yet only persons who have installed or removed lug nuts is Thor motors. This was 3rd attempt for upsell in last three service visits. Spring install (since tires are there) will be very last visit to this dealership.

Tanya is an exceptional Service Advisor. - elmaloboconsulting

Tanya is an exceptional Service Advisor. She is courteous, professional and very honest and never tries to upsell my service needs. She is the main reason I have been going to Thorncrest Ford for all my service needs for the past 9 years.

Crap. - Chefiangreenwiggi z

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it.

I took my F150 in for a recall on the door actuator. - Emil Cybak

I took my F150 in for a recall on the door actuator. Job was completed on time and as a professional courtesy gesture the advisor Sepehr repaired my fob. Completely impressed with such outstanding service. Would definitely recommend.

Terrible Service - danno

Got a recall letter in early November on truck doors randomly opening and freezing and that the recall was deemed a safety and potentially dangerous issue to the clients that drive F-150 trucks. Went threw the protocole steps set fourth by Ford, after the fixes did not correct my issue Ford Engineers decided to replace all Four of my door latches. This is we’re my story begins for potential buyers as they should be very weary of buying there vehicles from Urban Ford in Arnprior. Your sales experience should be very good as was mine, but my service experience progressively got not so good to very bad on how they treat customers and speak to them, not to mention there lack of empathy on a recall that clearly stipulated that the doors opening and freezing was unsafe and potentially dangerous. After dealing with this issue for a month and half and having to remote start my truck to warm up enough to open my frozen doors that would not unlock. I was at my wits end and then I get told that they only have Three out of the Four latches for my truck. In the past I have had to wait for service as they had no loaner and there garage was booked, no surprise this time around no loaner and the garage is booked. In my last conversation with there service manager he let out that he was doing winter tire changes and wheel bearings and that he only had two technicians on staff. I told him that my situation was deemed unsafe and potentially dangerous as opposed to a winter tire change. I had emailed him if at least I could get my Two front doors done before our trip that went unanswered. In frustration I emailed the owner and got an apology and he passed my email to his service manager. In a justified frustration a word that I used about there service rep was responsible for drawing “First Blood not me” this was deemed that I was a threat to the well being of his staff and I am assuming that there was to be no effort done on making my truck safe for our trip out of town. I contacted Ford Customer Care and explained what I have been going threw with Urban Ford and they were more then apologetic they asked to put me on hold so I agreed. After being on hold they managed to find a dealer in Ottawa and explained to them what I was going threw. They then asked for my contact information and within 5 minutes I was speaking to a Ford dealership service manager who had taken the time to call me. He explained that it was New Years Eve and that he was short staff but if I could bring my truck in right away he would make time to make my truck safe for our trip. Now that is excellent customer service in my books Urban Ford. I urge anybody who is thinking of buying a vehicle threw Urban Ford to source out a better dealership that cares and takes a serious concern on recalls that are deemed unsafe and potentially dangerous to the owner of the vehicle. Urban Ford clearly chooses the side of there staff as opposed to the client that was impacted when there is a situation that arises. You should also know that the staff turnover in the service department is high that alone should be another alarm bell to not do business with this terrible dealership.

Terrible service! - Adrian

Terrible service! So frustrating we have had at least 3 bad expériences with them. We only took our truck the last time because its under a maintenance aggreement. However they seem to never want to do the work and honor our service aggreement with ford and honor our warranties. I will never take another vehicle here again if if i need to drive 40 min away to get my service aggreement honored. Major double thumbs down.

Brought my Mustang in for a recall item. - dloyer

Brought my Mustang in for a recall item. Waited three weeks for the appointment, thus giving them time to order the recalled part. I delivered the car at 8:00 AM. Received a call back at 2:30 saying they needed to order a part for the car. They started to look into the issue (recall backup camera) after lunch. Said they could have the part ready for tomorrow. 1) why have me deliver the car at 8:00 and start working on it at 1:00 2) it was a recall on a backup camera cable; why didn't they order the parts three weeks ago I ended up not having the work done at all.

Colour me shocked! - Brian O.

Colour me shocked! Great service at a dealership in 2024? I didn't think it existed anymore. Check this out: 1. Book online and they call to confirm it. 2. Send me home in a free Uber 3. Follow up with me to let me know they need it longer 4. Send a free Uber to get me 5. And the bill is - wait for it - exactly what they estimated it would be when I booked the appointment instead of an extra mystery zero. 6. Finally, they did it with a smile and acted like me being a customer mattered to them instead of me being an inconvenience. Before this my Ford experience had been so bad and now, the service folks at Wayne Pitman Ford have given me hope!

Simple auto body repair done twice must be done again! - nothappy

Defects on second repair Dec 5-6 2019 1. Cover not aligned on car; drivers headlight about 1/4 inch from grill 2. Passenger headlight attachment bolt loose not tightened: I fixed before light became dislodged. 3. Swirls all over hood and top of front fenders caused by Wells Ford buffing; may require new paint job if buffing does not work. Estimated cost to "cut and polish" $200-300; new paint job ? Defects on first repair Nov 14-16 2019 1. Lower Valance installed upside down ! 2. Bumper cover had line marks 3. Bumper cover has scratches/chips in about 7 places 4. Bumper cover had pressure points due to forcing on 5. Joints between cover and fenders had large gaps or were not flush 6. Front fender chipped Brief history with recent repairs at Well's Ford 1. Accident Oct 16, deer collision; car examined and estimated provided. 2. Repair done Nov 14-16 3. Picked up on Nov 16 4. Returned Nov 19 to put lower valance on correctly and arrange re-repair replacing bumper cover due to scratches and lines in paint, etc. 5. Return Dec 3 for re-repair job 6. Called Dec 5, expected to pick-up....not done ! part has not been received? 7. Finally got car Dec 7 and asked for compensation for the three extra trips to dealer for time and inconvenience. Told by Steve Well's that replacing bumper cover was compensation. The cover was apparently defective and will be returned to Chrysler. That is not a problem or concern of mine. This has been very stressful and is still not resolved!

Service will charge you $200 for a diagnostic that finds - thereve68

Service will charge you $200 for a diagnostic that finds nothing other than more $$ to dig deeper.

The service department staff are awesome. They’re always... - wendywooend

The service department staff are awesome. They’re always helpful when I stop by for random issues. Today Patrick troubleshot and fixed my radio/Sirius issue. You rock Patrick!

Excelent service and the car was delivered on time. - lpolicciardi

Excelent service and the car was delivered on time. The staff is very polite and very friendly.