1,567 Ontario Cadillac/crc32 Service Centres

I had a conversation with one of the managers today about - ufuomaigbinedion

I had a conversation with one of the managers today about services I received earlier. I am very pleased with our conversation and feedback regarding my concerns. All is well and look forward to doing further business with your dealership.

Haseeb was my service advisor. - Dotkerr1967

Haseeb was my service advisor. He understood my situation and made sure I was accommodated. He knew how to resolve the issues with my car. I recommend all staff in the service department at Dixie 401 Nissan

Excellent service team, especially Mario D'Souza. - vc.karun

Excellent service team, especially Mario D'Souza. He is very knowledgeable and understands the problems and gives the best technical advice.

The post-purchase customer experience leaves a lot to be - GS

The post-purchase customer experience leaves a lot to be desired. They need to rethink how they handle their customer interactions based on some easily identifiable irritants.

I recently returned to Agincourt Hyundai for a scheduled - Denis Pritchard

I recently returned to Agincourt Hyundai for a scheduled service. There were no surprises and there never is. From the time I drove into the service bay and spoke to Edwin to the time I got my car back I felt that I was amongst trusted people. Edwin went through everything with me prior to my car going into the service bay, and he told me that it would take around 2 hours, and that's exactly how long it took and there was no additional findings by the mechanic, in other words there was no up sale. The staff are friendly and personable, and very accommodating, the waiting area is great, with coffee on hand. When my service was completed Edwin went through everything with me, and showed me to my car. My car was thoroughly cleaned and looked great. I will continue to use this dealership because I have absolutely no reason to go anywhere else. Thank you Edwin and thanks also to a great service manager, Jimmy.

Alessandra Verduci was very professional and helpful. - Clint.Miranda

Alessandra Verduci was very professional and helpful. They had found issue with the vehicle and assured it would be addressed quickly as possible

Bob is excellent communicator. - davidhaslam2135

Bob is excellent communicator. He keeps me up to date on what they find and what I have to authorize in order to get the results I want and need.

There seems to a little confusion at the Dealership about - hill.william11

There seems to a little confusion at the Dealership about Oil Consumption Testing and Warranties.

I’m writing this review to warn other customers of the - ajj87899

I’m writing this review to warn other customers of the serious and documented misconduct I experienced at NewRoads Subaru Newmarket. During what was supposed to be a routine service appointment, a female service advisor Jesse Mueller entered my locked vehicle without my consent, sat inside, and began recording and loudly mocking the interior of my car. This wasn’t part of any diagnostic or service — it was pure disrespect, and I have the video to prove it. Later that same day, a manager from the dealership named Mo followed me off the dealership property and into a nearby public parking lot while threatening me verbally looking to fight me. As I was driving away, he picked up a rock, calmly walked toward my vehicle, and threw it at my car while I was still driving. The entire sequence is captured on phone + rear and front view dash cam. When I brought this to the attention of the General Manager, I was dismissed and told “What do you want me to do?” No apology, no accountability — just a refusal to address the actions of their own staff. Not long after that, a senior employee of Newroads Automotive, Ian Roy, contacted me and said — word for word — that if I didn’t drop my legal claim, he would notify Subaru Canada to nullify my warranty. This was a direct threat, and that call is fully recorded. This review isn’t about venting — it’s to warn other customers that these events actually happened and are now being addressed through formal legal action. The matter is currently before the courts. All of this is backed by evidence that includes dashcam + phone video, audio recordings, emails, and text messages. I never expected this level of unprofessionalism, and I strongly urge anyone considering this dealership to do their research and proceed with caution. This is not just a “bad service” story — this is a dealership that, in my experience, crossed multiple legal and ethical lines.

My first time (after owning 4 Ram trucks) to Doyles - bing.patterson02

My first time (after owning 4 Ram trucks) to Doyles collision centre was an experience I needed to comment on. Scott and Kevin were amazing with the time they took and the patience they had well working on my damaged 2021 Ram . Delayed parts out of their control, was frustrating but the time each of them took to calm my concerns and the way they went out of their way to explain and show me calmed my nerves and made me realize I’d picked the right dealership .Despite how busy they were and my constant questions and visits to check on progress they were professional, courteous and respectful .The finished job left me pleased and satisfied completely . Highly recommend this dealership .

Terry Volanis, the service Consultant was very helpful - williamhuiwang

Terry Volanis, the service Consultant was very helpful and knowledgeable with the service of my Lexus RX350. He's very friendly and made my stay at Aurora Toyota a very positive experience. I would definitely ask for him again with any concerns that I may have in the future. He's a nice guy!

Thank you Shelley and Kent! - Jeff Kaplan

Thank you Shelley and Kent! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about!

I recently had to utilize the extended warranty on my - Jen

I recently had to utilize the extended warranty on my minivan at Menzies Chrysler, and I was thoroughly impressed with the level of service provided. From the moment I contacted their customer care team, they were responsive, courteous, and knowledgeable, ensuring a smooth and hassle-free process . The service department- Elix Selvadurai efficiently coordinated the necessary repairs, and I was pleased to find that my claim was approved without any unexpected costs . This level of attention and professionalism made me feel valued as a customer . Overall, this experience has reinforced my confidence in both Menzies Chrysler, Elix Selvadurai and the value of investing in an extended warranty. I highly recommend their services to anyone considering a vehicle purchase or seeking reliable after-sales support

I can’t understand some of the negative reviews. - Jprince2929

I can’t understand some of the negative reviews. I’ve been using this dealership for a while. Every time I have an issue they go way above to help solve it. Staff are all super friendly from sales to front desk and service or to the management. I’ve even met the owner who personally came and shook my hand after a vehicle purchase. Never have I had a negative experience because you can tell they are trained properly and only people who actually care are hired here.

Since 23 recommended a fluid consumption test when oil - cclarke

Since 23 recommended a fluid consumption test when oil changed. I went in recently to have one done, as Sante fe burning oil since 80000, it now has 110000 . I service it as recommended by manufacturer. I use synthetic oil. The test cost about $540. When it was finished they said they couldn't find an issue. They took my money but can't find a problem. I got in touch with head office which stated that the dealership would get back to me, that was last week. Also, someone took a fifty dollar amazon card from the dash, broke the air deflector on the hood and put the fuse box cover on wrong, it fell on my foot while driving. I am disgusted and disappointed. I feel totally ripped off. Also, they uber you out but you get yourself back, at least that is my experience.

Visited Thornhill Hyundai for my second oil change and - Ptekno

Visited Thornhill Hyundai for my second oil change and both time after the oil change I have oil leaks which has destroyed my drive way with oil stains. At the service department there is poster which says factory trained Hyundai technicians and Hyundai genuine parts designed and engineered specifically for your Hyundai . Now I am wondering how true is it when they can’t even do a oil change properly I don’t know weather it is the genuine part or trained technicians at fault.

may 31 2025 the more expansive Oil change, $200 for Oil - mci

may 31 2025 the more expansive Oil change, $200 for Oil change rip off not going back ever

On time . - Rick

On time . Efficient. Good company.municati9n Uber took us home. Shiv did a great job Rick

Twice they gave me appointments for service but they did - pattison.mupfure

Twice they gave me appointments for service but they did not do it for reasons of being overbooked or something. They bribed me with a car wash pass, I’m thinking of changing dealership to Oakville.

Service for my XT5 was super. - Laurie

Service for my XT5 was super. Done well and fast! Also the free car wash is fabulous.

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

I am not sure whether you received my review which I have - shahrokh.marzban

I am not sure whether you received my review which I have tried to send a while ago and stuck with password correction. But others’ one Star review hurts me a lot for sure they are not genuine or may be ….. Roy Foss offers the best sales and service in tiwn for which for the last two years I have applied for Salesperson too. I know Toyota Newmarket up to Porsche JP Downtown and Shahin the owner of DAG . Customers are like patients, GM like Surgeon and Roy Foss Thornhill like the best nursing team to support patients, as after sales means more than the sales itself. Thanks the management, Nick my salesman whom I purchased several cars from him from Camaros , Corvette for a friend, …..and now my Blazer with Jacky’s support. And Service the manager, David as an advisor and gorgeous Lauren to close the service. While waiting enjoy the best coffee in town.🙏

Customer service is very good Service department always - debbiegruszka

Customer service is very good Service department always fixes the issues and no problems after the service

Stay away from this location. - Michelle

Stay away from this location. Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ve waited for 4 hours, no one got me one phone call for updates. Called four times, left messages as no one pick up the phone. When I finally picked up the car after 4 hours, I’ve noticed they reused the old muddy dirty plastic bags that I previously had on my summer tires to cover the winter tires. They xxxxed up my car interior. How cheap and crazy can you be to use the same muddy old plastic bags.? They supposedly to complimentary wash the car as well..my car looks as if someone spit on it. It’s stained and dirty. Also inside the car was smelling alcohol. Probably they drink as well. No one talked to me about anything that has been done to the car or to give me an assessment to the check up. They charged you and gives you xxxx. Don’t go to this Don Mills Toyota Dealership. I will never come back and will file a formal complaint. Horrible experience that will cost me extra money to clean the car. Stay away of this place.

Durham Mercedes are my go to dealership for all my 2019 - Simon

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years.

I have been coming to Oakville Toyota for maintenance and - Roy

I have been coming to Oakville Toyota for maintenance and service after owning the brand new 2018 Prius Prime, all through these years I have experienced some outstanding service from Rogelio Peralta and recently Lexia Owen. They went out of their ways to help and make sure the customers are totally satisfied. Thank them from the bottom of my heart. The are good communicators employing relevant and trending skills to show customers what they need to know about their circumstances. Job well done!

I just picked my Honda Odyssey and I am dissatisfied with - Pete

I just picked my Honda Odyssey and I am dissatisfied with the poor quality of services received. In September 2023, I sent my vehicle to have my rear suspension to be fixed. This dealership told me that they cannot fix my vehicle because they cannot source a rear shock for my van. They charged me a diagnostic fee to tell me they cannot fix my vehicle. They recommended me to go see my local garage to get an after market part as it was my only option. Today a similar situation happened. I left my 2019 Honda Odyssey vehicle because water was leaking in the trunk and was creating a pool of water in the trunk. Turns out that the extended warranty does not cover weather seals. The dealership tells me that they are not sure it is the weather-strip that is the issue, but want to change it anyways to attempt to fix it. I was also charged for this diagnostic. I calmly asked to waive the fees and explained the whole story. When I Spoke with the manager Chris and requested if he could help me out, he told me " I cannot do anything for you and if you want me to release you your vehicle you need to pay the diagnostic fee". I am very dissatisfied with the poor level Customer service offered at this establishment. They charged me twice for diagnostics with no solutions while keeping my car hostage.

Absolutely terrible service of Toyota Richmond Hill. - miklev1961

Absolutely terrible service of Toyota Richmond Hill. A simple oil change took over 2.5 hours and that was after I started complaining to service advisor J.Yearwood. They kept the car in the service for two hours. Why? For what? Than they drove it back to the registration area,put it on the ramp and started changing the oil. It took 20 min. I do not advise anyone to use RHT service. You will only waste your time.I am outraged by their service.

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

I recently had my snow tires changed over - the service - jjann71

I recently had my snow tires changed over - the service area was clean and proessional and the job was done in less than an hour - right on time! Excellent service.