1,567 Ontario Bentley/zlib/constants Service Centres

EXCEPTIONAL! - Shelley B

EXCEPTIONAL! I was stranded in Newmarket on route up north for the long weekend. My wheel bearing went, and my car was leaking transmission fluid. I walked into Newmarket Nissan, off the street, Friday morning of a long weekend, no prior relationship and was treated like Royalty! My needs were tended to, we had a plan for my car, and I was off within a few hours in a rental arranged by Bree in the service dept. She is an AMAZING, caring and exceptional customer service rep. Her attention to myself and my car were great, she went above and beyond to help me and get me on the road again!! I left in a rental, that Bree arranged and she followed up with me after the long weekend and informed me the update status and repairs on my car. Although disappointed that Nissan Canada did NOT stand up to the Extended Warranty that I purchased a year ago when I bought my NIssan Versa, no fault of Bree who went above and beyond to try and get my repairs under the extended warranty. I would go back to Nissan Newmarket for any new car purchases, but would really consider the price of the Extended warranty and what is actually covers. Thanks again Bree for all the you did for me!

First of all, I want to pay special mention to Andre in - B.Singer3

First of all, I want to pay special mention to Andre in parts, for exceptional customer service and attention to detail during a chaotic morning where my battery died leaving my home for a scheduled appointment with with Premier Cadillac in Windsor. Then the service from Randy and a few more gentlemen helping with shuttle and scheduling, Everyone was super nice and accommodating. All my issues with my Cadillac were addressed and wise recommendations were suggested. Things were quickly dealt with in a timely manner, and all things were replaced and taken care of..I am so very grateful for a speedy turnaround, being new to Windsor I was concerned with how I was going to be treated, but I am at peace and very happy with the work and service with all who helped me that day..Job well done..and many thanks and appreciation.

I recently returned to Agincourt Hyundai for a scheduled - Denis Pritchard

I recently returned to Agincourt Hyundai for a scheduled service. There were no surprises and there never is. From the time I drove into the service bay and spoke to Edwin to the time I got my car back I felt that I was amongst trusted people. Edwin went through everything with me prior to my car going into the service bay, and he told me that it would take around 2 hours, and that's exactly how long it took and there was no additional findings by the mechanic, in other words there was no up sale. The staff are friendly and personable, and very accommodating, the waiting area is great, with coffee on hand. When my service was completed Edwin went through everything with me, and showed me to my car. My car was thoroughly cleaned and looked great. I will continue to use this dealership because I have absolutely no reason to go anywhere else. Thank you Edwin and thanks also to a great service manager, Jimmy.

The post-purchase customer experience leaves a lot to be - GS

The post-purchase customer experience leaves a lot to be desired. They need to rethink how they handle their customer interactions based on some easily identifiable irritants.

I appreciate your cooperation and consideration of my - Ati

I appreciate your cooperation and consideration of my problems, Anthony, the used car manager. I truly appreciate it. I had to drop the car off at the dealership to get the software updated after receiving a recall letter from the manufacturer. I discovered the issue still existed when I received the car that same evening, and I'm not sure how to call to pick it up. And in order to correctly update the software, I had to get my car to Newroad once more, which was difficult for me because of the hours of my job’s hour. Anthony tried his best to provide me with all the facilities after I expressed my concerns to him. Having you should make Nowroad proud. Once again, thank you for your assistance and good luck.

I recently had to utilize the extended warranty on my - Jen

I recently had to utilize the extended warranty on my minivan at Menzies Chrysler, and I was thoroughly impressed with the level of service provided. From the moment I contacted their customer care team, they were responsive, courteous, and knowledgeable, ensuring a smooth and hassle-free process . The service department- Elix Selvadurai efficiently coordinated the necessary repairs, and I was pleased to find that my claim was approved without any unexpected costs . This level of attention and professionalism made me feel valued as a customer . Overall, this experience has reinforced my confidence in both Menzies Chrysler, Elix Selvadurai and the value of investing in an extended warranty. I highly recommend their services to anyone considering a vehicle purchase or seeking reliable after-sales support

Terry Volanis, the service Consultant was very helpful - williamhuiwang

Terry Volanis, the service Consultant was very helpful and knowledgeable with the service of my Lexus RX350. He's very friendly and made my stay at Aurora Toyota a very positive experience. I would definitely ask for him again with any concerns that I may have in the future. He's a nice guy!

Thank you Shelley and Kent! - Jeff Kaplan

Thank you Shelley and Kent! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about!

Customer service is very good Service department always - debbiegruszka

Customer service is very good Service department always fixes the issues and no problems after the service

I can’t understand some of the negative reviews. - Jprince2929

I can’t understand some of the negative reviews. I’ve been using this dealership for a while. Every time I have an issue they go way above to help solve it. Staff are all super friendly from sales to front desk and service or to the management. I’ve even met the owner who personally came and shook my hand after a vehicle purchase. Never have I had a negative experience because you can tell they are trained properly and only people who actually care are hired here.

Since 23 recommended a fluid consumption test when oil - cclarke

Since 23 recommended a fluid consumption test when oil changed. I went in recently to have one done, as Sante fe burning oil since 80000, it now has 110000 . I service it as recommended by manufacturer. I use synthetic oil. The test cost about $540. When it was finished they said they couldn't find an issue. They took my money but can't find a problem. I got in touch with head office which stated that the dealership would get back to me, that was last week. Also, someone took a fifty dollar amazon card from the dash, broke the air deflector on the hood and put the fuse box cover on wrong, it fell on my foot while driving. I am disgusted and disappointed. I feel totally ripped off. Also, they uber you out but you get yourself back, at least that is my experience.

may 31 2025 the more expansive Oil change, $200 for Oil - mci

may 31 2025 the more expansive Oil change, $200 for Oil change rip off not going back ever

Received great service. - Rachelle.barrette

Received great service. Darla and Scott were very friendly, helpful, answered all our questions and concerns. Took the time to make sure we were satisfied with our visit!

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

Many thanks to the team at Burlington Hyundai, especially - deacondack

Many thanks to the team at Burlington Hyundai, especially Mike C, Justin, Blaine, and the mechanics who solved the mystery of the check engine light on my 2018 Santa Fe Sport. Mike in particular kept us updated and assured us that the issue would be solved. And it was! Mike also said to call if anything else happens. Exceptional customer service!

Stay away from this location. - Michelle

Stay away from this location. Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ve waited for 4 hours, no one got me one phone call for updates. Called four times, left messages as no one pick up the phone. When I finally picked up the car after 4 hours, I’ve noticed they reused the old muddy dirty plastic bags that I previously had on my summer tires to cover the winter tires. They xxxxed up my car interior. How cheap and crazy can you be to use the same muddy old plastic bags.? They supposedly to complimentary wash the car as well..my car looks as if someone spit on it. It’s stained and dirty. Also inside the car was smelling alcohol. Probably they drink as well. No one talked to me about anything that has been done to the car or to give me an assessment to the check up. They charged you and gives you xxxx. Don’t go to this Don Mills Toyota Dealership. I will never come back and will file a formal complaint. Horrible experience that will cost me extra money to clean the car. Stay away of this place.

Communications poor. - @rogers.com

Communications poor. Did not check tires or oil when in for major brake job. Have to question things too much

Don't ever ever trust what they explain. - lee810rich

Don't ever ever trust what they explain. check all the documents carefully. words not same as papers

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

Durham Mercedes are my go to dealership for all my 2019 - Simon

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years.

I have been coming to Oakville Toyota for maintenance and - Roy

I have been coming to Oakville Toyota for maintenance and service after owning the brand new 2018 Prius Prime, all through these years I have experienced some outstanding service from Rogelio Peralta and recently Lexia Owen. They went out of their ways to help and make sure the customers are totally satisfied. Thank them from the bottom of my heart. The are good communicators employing relevant and trending skills to show customers what they need to know about their circumstances. Job well done!

Absolutely terrible service of Toyota Richmond Hill. - miklev1961

Absolutely terrible service of Toyota Richmond Hill. A simple oil change took over 2.5 hours and that was after I started complaining to service advisor J.Yearwood. They kept the car in the service for two hours. Why? For what? Than they drove it back to the registration area,put it on the ramp and started changing the oil. It took 20 min. I do not advise anyone to use RHT service. You will only waste your time.I am outraged by their service.

Buying a a good Car and having strong after sales - shahrokh.marzban

Buying a a good Car and having strong after sales service, reminds me GM cars and Roy Foss supportive after sales service. Having a surgery with the best Surgeon is great, but it nursing is not good enough then the positions suffers if not die. Anytime I had any issue Roy Foss service friends most welcome me and everybody concern about your satisfaction. May God Bless all of them the manager, the great supervisor David and Lauren at closing give you a great feeling. Thanks Nick to sell me the car and Jacky support. At the end of the I like to add that while waiting you can enjoy the best coffee in town so rich and tasty. 🙏Shahrokh

The service is the worst compared to others car - zhufangont

The service is the worst compared to others car dealership. We sent the car in on first day, and waiting for the call to tell when we were able to pick it up since we have only this car, they called to tell us more time is needed to replace a part, we said go ahead but make sure we are able to car next day early. On second day, they called and left a message asking us to call back, 5 minutes later we called, no one pickup the phone, left a message, no one to reply. We called front desk several times, it was answered by a machine and guided us to somewhere then lost, we called the adviser several times, no answer. They careless for the customer is astonishing. BMW quality is not only of car quality, but also the service quality. It seems this dealership service doesn't understand this basic fact

Tried to blame a recall part failure on me - cost to - unhappy- w-Accura

Tried to blame a recall part failure on me - cost to repair, all in, at a garage I trusted, was >$13,000. It'll be a frosty day in xxxx before I (a) buy another Acura, or (b) deal with these skeevy con-artists again.

Though I moved to another city in 2019 I continue to - S.J. Mehi

Though I moved to another city in 2019 I continue to drive back to Guelph Toyota because the attention and service I get is top notch.

I am disappointed with Hyundai for persuading customers - wendy_3angels

I am disappointed with Hyundai for persuading customers to purchase additional warranties that provide no coverage. For example, I opted for the extended warranty for our tires, only to be informed that it does not cover them due to wear and tear. Despite our car being only two years, the tires, which cost over $550 each, should last longer than two years. Similarly, we also purchased the warranty for scratches and dents, but to no avail. They claimed that the scratch was too long or the dent too deep, rendering it not covered. It seems that they upsell customers on these extras, giving a false sense of security. Furthermore, I am disappointed in Adam Parry, Service Manager, for not following through on his promise to address the situation. Despite assuring me that he would resolve the issue, I never received any further communication from him. Until my new situation with my tires when he did contact me, He informed me that they recommend us to get our tires rotated every 12,000 km or every second oil change, but they don’t inform you that you need to get it done for warranty purposes. I mentioned about the scratch and dent, and he informed me that the paper work must have gotten lost and he would check. After both claims were denied, he got someone else to call to inform. It is clear that I will now handle my vehicle maintenance elsewhere, ensuring to keep all receipts for warranty purposes. It is likely that they will find reasons to deny coverage, as they have done with everything else.

I am going to be taking my 2019 Suburu Forrester to a - georeid

I am going to be taking my 2019 Suburu Forrester to a private garage for service. I have read too many bad reviews by customers so i cannot trust them anymore to do my service. I spent 45k on my Forrester new & now i can't trust the dealership. sad.

I am extremely happy with everyone, they are extremely - Wawa53

I am extremely happy with everyone, they are extremely helpful with all my needs. Friendly and courteous service it is a real pleasure talking with the service department.

Very bad experience! - cj76720

Very bad experience!My car still under warranty with AC system, they cheated , asked for 1800 dollars . We didn’t want to fix it . They just checked 30 mins and let me paid 269 dollars fee. I sent email to Honda Canada . Waiting for solution. By the way, I went to other Honda dealers got free repair, now my car’s AC working . Terrible experience.