1,567 Ontario Bentley/adler32 Service Centres

Haseeb was my service advisor. - Dotkerr1967

Haseeb was my service advisor. He understood my situation and made sure I was accommodated. He knew how to resolve the issues with my car. I recommend all staff in the service department at Dixie 401 Nissan

I had the pleasure of interacting with service - senora

I had the pleasure of interacting with service representative Sherin Samson who took care of my car. Sherin Samson handled my case with care and took the time to explain the services required of my vehicle. While it was close to the end of the day, he still found the time to pencil in my service appointment which I appreciated. In addition to spending a considerable amount of time explaining the ins and outs of my vehicle, Sherin also demonstrated a breadth of vehicle knowledge. This provided me with a sense of assurance that I can definitely rely on Erin Park Toyota to provide me with credible advice and quality maintenance.

The post-purchase customer experience leaves a lot to be - GS

The post-purchase customer experience leaves a lot to be desired. They need to rethink how they handle their customer interactions based on some easily identifiable irritants.

VALENTINA IS ALWAYS SO HELPFUL. - Kristy

VALENTINA IS ALWAYS SO HELPFUL. I COME BACK BECUASE OF HER. KEEP UP THE GOOD WORK.

Brought my Nissan Sentra here in May due to the - Cb

Brought my Nissan Sentra here in May due to the transmission slipping. They said luckily I had some time left on the warranty due to a widespread cvt issue. They said there was no issue with it and charged me approx $400 and said it wasn’t a warranty covered item and that the transmission was fine. Came back in June with the same issue of the transmission slipping. They said there was no issue and charged me $250 to tighten up an exhaust heat shield and that the transmission was noisy but that was normal and to keep driving. Fast forward to July 10, the car had a complete transmission failure and I brought it to Newmarket Nissan since I was told I had a warranty. Turns out this was false, and they want $7500 to repair it on top of the hundreds I’ve wasted on diagnostic fees that lead nowhere in the past. Don’t bring your car here for service if you want honest advice or proper diagnosis of your car, or value your safety while driving. Contacted Nissan Canada and they refused to help. Will be reporting to better business bureau.

I am not sure whether you received my review which I have - shahrokh.marzban

I am not sure whether you received my review which I have tried to send a while ago and stuck with password correction. But others’ one Star review hurts me a lot for sure they are not genuine or may be ….. Roy Foss offers the best sales and service in tiwn for which for the last two years I have applied for Salesperson too. I know Toyota Newmarket up to Porsche JP Downtown and Shahin the owner of DAG . Customers are like patients, GM like Surgeon and Roy Foss Thornhill like the best nursing team to support patients, as after sales means more than the sales itself. Thanks the management, Nick my salesman whom I purchased several cars from him from Camaros , Corvette for a friend, …..and now my Blazer with Jacky’s support. And Service the manager, David as an advisor and gorgeous Lauren to close the service. While waiting enjoy the best coffee in town.🙏

The service was fast, efficient and accurate. - sviola

The service was fast, efficient and accurate. My vehicle was finished and ready as promised.

I been in this dealership for my service and winter tire - Jcdosano

I been in this dealership for my service and winter tire installation.so far they are good they update me for my vehicle.and they provide me a loaner if I needed.

In a span of 4months i have already been there 3 times - Meet thakore

In a span of 4months i have already been there 3 times and the issue has still not be resolved. I was having issue with my front right tire when it was making a stuttering noise and first time they said it was fixed by just driving and nothing was found and they returned it after changing to winter tire. As soon as i went back on summer tire i found this problem again and went there where a clutch issue was found and by then the noise and stuttering for the right tire was too much. They change the clutch and said problem fixed. Just the next day of pick up i found the issue still hanging there with another one adding to it. I saw a tire buldge on the same side probably because of all those stuttering and tire facing damage. I was told that its not from that and probably i drove it over a pothole making it my mistake which was never the case. On top of that they always have an excuse of too much waiting time and are never able to start the service and usual wait time is 3-4 days. They are always short staff and they do not act quickly. I almost paid 200cad everytime i go to this place in uber for work since i do not get my car back. Not to mention the vehicle is brand new and its only been 8months where i started getting this issue and they were not able to diagnose it on time leading to other issues

Bob is excellent communicator. - davidhaslam2135

Bob is excellent communicator. He keeps me up to date on what they find and what I have to authorize in order to get the results I want and need.

Amazing experience with the service department Jimmy and - dsouza

Amazing experience with the service department Jimmy and Farhad in service really helped me out with my car. I went in for service today and I was in and out faster than I thought..

Subject: Complaint Regarding Hyundai Vehicle - dhruvapple786

Subject: Complaint Regarding Hyundai Vehicle Breakdown I got my new year gift from hyundai and they are making it so delayed and not giving me any other car to drive I am really frustrated Dear Hyundai Customer Care, I am writing to express my disappointment with the performance of my Hyundai [elantra 2023] and the inconvenience caused by a recent breakdown. On [31st December ], while driving on street , my vehicle unexpectedly stopped in the middle of the road. This situation not only caused significant stress but also put my safety and that of others at risk. I had to arrange for immediate roadside assistance, which resulted in a long delay and additional expenses. I trusted Hyundai for its reputation for reliability and quality, but this incident has shaken my confidence in the brand. I have followed all recommended maintenance schedules, and such an issue was unexpected and unacceptable. I kindly request: 1. A thorough investigation into the issue with my vehicle. 2. Prompt repair at no additional cost, considering the inconvenience caused. 3. Assurance that such a problem will not occur again in the future. I hope Hyundai takes customer satisfaction and vehicle safety seriously. I look forward to a swift resolution to this matter. Please contact me at [6474623601] or [dhruvapple786@gmail.com] at your earliest convenience. Thank you for your attention. Sincerely, Dhruv Sharma Vehicle Details:2023 elantra

There seems to a little confusion at the Dealership about - hill.william11

There seems to a little confusion at the Dealership about Oil Consumption Testing and Warranties.

Since 23 recommended a fluid consumption test when oil - cclarke

Since 23 recommended a fluid consumption test when oil changed. I went in recently to have one done, as Sante fe burning oil since 80000, it now has 110000 . I service it as recommended by manufacturer. I use synthetic oil. The test cost about $540. When it was finished they said they couldn't find an issue. They took my money but can't find a problem. I got in touch with head office which stated that the dealership would get back to me, that was last week. Also, someone took a fifty dollar amazon card from the dash, broke the air deflector on the hood and put the fuse box cover on wrong, it fell on my foot while driving. I am disgusted and disappointed. I feel totally ripped off. Also, they uber you out but you get yourself back, at least that is my experience.

I’m writing this review to warn other customers of the - ajj87899

I’m writing this review to warn other customers of the serious and documented misconduct I experienced at NewRoads Subaru Newmarket. During what was supposed to be a routine service appointment, a female service advisor Jesse Mueller entered my locked vehicle without my consent, sat inside, and began recording and loudly mocking the interior of my car. This wasn’t part of any diagnostic or service — it was pure disrespect, and I have the video to prove it. Later that same day, a manager from the dealership named Mo followed me off the dealership property and into a nearby public parking lot while threatening me verbally looking to fight me. As I was driving away, he picked up a rock, calmly walked toward my vehicle, and threw it at my car while I was still driving. The entire sequence is captured on phone + rear and front view dash cam. When I brought this to the attention of the General Manager, I was dismissed and told “What do you want me to do?” No apology, no accountability — just a refusal to address the actions of their own staff. Not long after that, a senior employee of Newroads Automotive, Ian Roy, contacted me and said — word for word — that if I didn’t drop my legal claim, he would notify Subaru Canada to nullify my warranty. This was a direct threat, and that call is fully recorded. This review isn’t about venting — it’s to warn other customers that these events actually happened and are now being addressed through formal legal action. The matter is currently before the courts. All of this is backed by evidence that includes dashcam + phone video, audio recordings, emails, and text messages. I never expected this level of unprofessionalism, and I strongly urge anyone considering this dealership to do their research and proceed with caution. This is not just a “bad service” story — this is a dealership that, in my experience, crossed multiple legal and ethical lines.

Thank you Shelley and Kent! - Jeff Kaplan

Thank you Shelley and Kent! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about!

Very friendly and efficient service. - Timbertoms

Very friendly and efficient service. Getting an appointment at a convenient time was very easy.

I can’t understand some of the negative reviews. - Jprince2929

I can’t understand some of the negative reviews. I’ve been using this dealership for a while. Every time I have an issue they go way above to help solve it. Staff are all super friendly from sales to front desk and service or to the management. I’ve even met the owner who personally came and shook my hand after a vehicle purchase. Never have I had a negative experience because you can tell they are trained properly and only people who actually care are hired here.

Terry Volanis, the service Consultant was very helpful - williamhuiwang

Terry Volanis, the service Consultant was very helpful and knowledgeable with the service of my Lexus RX350. He's very friendly and made my stay at Aurora Toyota a very positive experience. I would definitely ask for him again with any concerns that I may have in the future. He's a nice guy!

Visited Thornhill Hyundai for my second oil change and - Ptekno

Visited Thornhill Hyundai for my second oil change and both time after the oil change I have oil leaks which has destroyed my drive way with oil stains. At the service department there is poster which says factory trained Hyundai technicians and Hyundai genuine parts designed and engineered specifically for your Hyundai . Now I am wondering how true is it when they can’t even do a oil change properly I don’t know weather it is the genuine part or trained technicians at fault.

Friendly, kind, smiling. - Loma__55

Friendly, kind, smiling. Great coffee and lounge area. Appreciated the car wash coupon since they couldn't do it in house.

Service for my XT5 was super. - Laurie

Service for my XT5 was super. Done well and fast! Also the free car wash is fabulous.

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

Customer service is very good Service department always - debbiegruszka

Customer service is very good Service department always fixes the issues and no problems after the service

Stay away from this location. - Michelle

Stay away from this location. Their service department is the worst I’ve ever encountered. Had a check up appointment on my new brand 2024 Toyota, and a change of winter tires. I’ve waited for 4 hours, no one got me one phone call for updates. Called four times, left messages as no one pick up the phone. When I finally picked up the car after 4 hours, I’ve noticed they reused the old muddy dirty plastic bags that I previously had on my summer tires to cover the winter tires. They xxxxed up my car interior. How cheap and crazy can you be to use the same muddy old plastic bags.? They supposedly to complimentary wash the car as well..my car looks as if someone spit on it. It’s stained and dirty. Also inside the car was smelling alcohol. Probably they drink as well. No one talked to me about anything that has been done to the car or to give me an assessment to the check up. They charged you and gives you xxxx. Don’t go to this Don Mills Toyota Dealership. I will never come back and will file a formal complaint. Horrible experience that will cost me extra money to clean the car. Stay away of this place.

Had a check engine light on sent in to dealership greeted - robertandmichellemartin

Had a check engine light on sent in to dealership greeted by Elix very knowledgeable help me with the work that needed to be done. Very friendly staff, thankyou for your help. will be back. Have bought 2 vehicle's from here plus my dad purchase a vehicle from here.Thankyou again.

I have been coming to Oakville Toyota for maintenance and - Roy

I have been coming to Oakville Toyota for maintenance and service after owning the brand new 2018 Prius Prime, all through these years I have experienced some outstanding service from Rogelio Peralta and recently Lexia Owen. They went out of their ways to help and make sure the customers are totally satisfied. Thank them from the bottom of my heart. The are good communicators employing relevant and trending skills to show customers what they need to know about their circumstances. Job well done!

Incompetent. - Rkearl

Incompetent. I picked up my car and drove it 2 hours home. They call me the next day and ask me to bring it back, they left the security pod in there and needed it back. After some arguing because of the distance I was away from them I agreed to take it back in exchange for a free oil change. When it was time for the oil change, they told me that a car I bought from them wasn't in the system and they wouldn't honor the oil change. So this dealer cost me about 6 hours of my time and all I get is an empty gas tank.

Durham Mercedes are my go to dealership for all my 2019 - Simon

Durham Mercedes are my go to dealership for all my 2019 GLA45 needs. Yes MB servicing isn’t cheap but your guaranteed good parts and service in my experience. Jak Kung Too care of my promptly my last visit replacing an OEM battery that lasted almost six years.

I just picked my Honda Odyssey and I am dissatisfied with - Pete

I just picked my Honda Odyssey and I am dissatisfied with the poor quality of services received. In September 2023, I sent my vehicle to have my rear suspension to be fixed. This dealership told me that they cannot fix my vehicle because they cannot source a rear shock for my van. They charged me a diagnostic fee to tell me they cannot fix my vehicle. They recommended me to go see my local garage to get an after market part as it was my only option. Today a similar situation happened. I left my 2019 Honda Odyssey vehicle because water was leaking in the trunk and was creating a pool of water in the trunk. Turns out that the extended warranty does not cover weather seals. The dealership tells me that they are not sure it is the weather-strip that is the issue, but want to change it anyways to attempt to fix it. I was also charged for this diagnostic. I calmly asked to waive the fees and explained the whole story. When I Spoke with the manager Chris and requested if he could help me out, he told me " I cannot do anything for you and if you want me to release you your vehicle you need to pay the diagnostic fee". I am very dissatisfied with the poor level Customer service offered at this establishment. They charged me twice for diagnostics with no solutions while keeping my car hostage.