Extremely Ridiculous Service - Ramowner
2017 booked an appointment for brakes due to pulsation at 19000 kms. Dropped off vehicle and returned at the end of the day and charged 84 dollars to be told there is nothing wrong. Argued to no avail. Warranty covered to 20000 on Brakes. No resolve
July 8 2018 called and spoke to service manager about being told I am a liar with 40000 kms on truck and told they would replace my roters and we’re sorry for the Miscommunication. Went to drop off truck and caught the owner wiping off the back tailgate getting ready to put a sticker on it. Told him I do not want any bumper stickers on my vehicle to which his reply was if you don’t allow a sticker you are to be red flagged and not allowed to return Will not honour any warranty and was treated very poorly.
I will never return to Royal Garage again nor will I ever reccomend them. xxxx poor service... cheap defective parts This wasn’t my only issue. Also have 6 plugs in my tires and the last time they done an oil change they never tightened up the filter and oil spilled out in my driveway. Luckily I caught it in time.
Call consumer complaints and no issues resolved. Currently waiting on a response from the CEO of Chrysler Canada but I won’t hold my breath.
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