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Best Dealership in NL - SteveS83
These folks go above and beyond for their customers!!! I always recommend Marsh to my family and friends. They are always will to help out! I'all be back for my next truck!!!
Horrible!! - Jeffpier123
Bought the truck from this dealer and had amazing service from the sales associate perry! After having the truck for a few months it needed warranty work (a rattle in the front end, fogged up headlights, and something pushing through on the tailgate) and an oil change. My appointment was for 7:30am. Also I live 1 hour away so I was stuck waiting for my vehicle in St. John's. They never put my truck in the garage until 3:30pm and finished it 4:30pm with just the oil changed. They said they didn't have time to look at anything else! I drove in town for 7:30am and waiting 9 hours just to get the oil changed!! Crazy! I would recommend anyone to go see perry if they are looking to buy but as for parts and service it's absolutely ridiculous! Save your time and money and go somewhere else to get work done on your vehicle!!!
Platinum sheild Protection module - JeffNf
Brought vehicle to the dealer to get platinum shield protection module checked as light was not on. They checked the issue and said the module needs to be replaced. It could not be done that day because it had to be approved by the manufacturer of the module. I live 500 kms from dealer and when I purchased the vehicle I was told there is a local garage in my community that does minor warranty repair for them. Asked if they could send module out and get local garage to install. Service manager said this cannot be done because the local garage has never installed one and pictures would need to be taken. The work involved consists of plugging the module in to an electrical plug and mounting on a strip of Velcro. Doesn't get much minor than that. In regard to pictures I would think this could be done by almost anyone. This is the second one I had to get replaced in 5 years and the dealer installed and checked the wiring twice now. will not purchase here again.
Vehicle was put in for warranty work with the note on the... - Newfie Jeep Girl
Vehicle was put in for warranty work with the note on the work order to not complete any work that will cost me money without calling me first. Day went by with no call until they called telling me my vehicle was ready for pick up. When I arrived at the service desk they had performed work that was unnessary and charged me for it. I argued with the service guy at the counter, he referred me to the service manager. The service manager said too bad its done now, you have to pay. HE then turned his back on me muttered something under his breath and wrote down the chrysler 1-800 number and said here call see if they care. All this while they refused to give me the keys to MY vehicle until I paid.
Called the customer care line they were very nice to deal with and logged a formal comlaint. They recommended I call the service manager and see if I could get him to ok a refund. I called him and he was very rude saying it was my fault for not understanding what was done (I'm a MECHANIC! I know what needs to be done!- only brought it to this garage because it was warranty work!) No refund.
Will never deal with this garage again!