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Amaizing - Nolocke
Steve and his crew know what they are at. Just upgraded my Jeep from stock to a 3' Lift and 35' Tires by a very knowledgeable crew. Afterwards Steve took the time to do a walk around a show me some features of the Lift Kit and even for a chat.
Would highly recommend to anyone looking to upgrade. These guys have unbeatable prices and knowledge.
Service - Andrea Pearce
I got a flat tire and I called my salesman ( Tony Goodridge) who, without hesitation came to get me and made sure i got to my meeting on time. Before he arrived at my location, he gave me the Vehicle ID number for my van and the toll free number to Roadside Assistance . All was done and I was back to work in less than 45 mins. Top notch customer service by this salesperson.
Platinum sheild Protection module - JeffNf
Brought vehicle to the dealer to get platinum shield protection module checked as light was not on. They checked the issue and said the module needs to be replaced. It could not be done that day because it had to be approved by the manufacturer of the module. I live 500 kms from dealer and when I purchased the vehicle I was told there is a local garage in my community that does minor warranty repair for them. Asked if they could send module out and get local garage to install. Service manager said this cannot be done because the local garage has never installed one and pictures would need to be taken. The work involved consists of plugging the module in to an electrical plug and mounting on a strip of Velcro. Doesn't get much minor than that. In regard to pictures I would think this could be done by almost anyone. This is the second one I had to get replaced in 5 years and the dealer installed and checked the wiring twice now. will not purchase here again.
won't stand by what they sell when it comes to service - dodgeram76
Bought a 2015 ram 1500 sport from Lakeview with a Procomp 6" suspension lift kit and aftermarket wheels and tires. deal wasn't the greatest but I wanted the truck so I decided to go ahead and buy it.
3 months later, warranty work was required. Lakeview flagged my truck (A TRUCK THEY SOLD ME) with Chrysler Canada and got a suspension limitation put on my truck. They refused to do the work under warranty and told me that the lift was installed by Action Truck Caps in Gander and that if I had an issue I had to deal with Action. No, I'm sorry but I bought the truck off YOU, with everything already done. I am not dealing with Action when I didn't buy anything off of action.
Terrible service all around, and it became pretty obvious to me that Kevin Dickey (dealer manager) would say whatever he had to say to make a deal and not stand by his word. Will not buy another truck off Lakeview and they are not the only dealer around to buy a lifted truck from so I will be taking my business elsewhere when its time for trade in. Can't believe a business wont stand by what they sell and warranty it........ terrible....
Vehicle was put in for warranty work with the note on the... - Newfie Jeep Girl
Vehicle was put in for warranty work with the note on the work order to not complete any work that will cost me money without calling me first. Day went by with no call until they called telling me my vehicle was ready for pick up. When I arrived at the service desk they had performed work that was unnessary and charged me for it. I argued with the service guy at the counter, he referred me to the service manager. The service manager said too bad its done now, you have to pay. HE then turned his back on me muttered something under his breath and wrote down the chrysler 1-800 number and said here call see if they care. All this while they refused to give me the keys to MY vehicle until I paid.
Called the customer care line they were very nice to deal with and logged a formal comlaint. They recommended I call the service manager and see if I could get him to ok a refund. I called him and he was very rude saying it was my fault for not understanding what was done (I'm a MECHANIC! I know what needs to be done!- only brought it to this garage because it was warranty work!) No refund.
Will never deal with this garage again!