Let me tell you exactly what buying a new car from Jim - vitaliy.kaliuzhyn
Let me tell you exactly what buying a new car from Jim Pattison Subaru looks like in practice.
You buy a brand new vehicle. It has 4 factory defects. You bring it in. They take your car. They give you a document confirming all repairs are complete. You walk to your car. Nothing is fixed.
You come back. Same thing. Paper says fixed. Car says otherwise.
You come back again. And again. Twice a month, month after month, each time leaving with official paperwork confirming repairs that were never performed.
At some point you realize this isn't incompetence. Incompetent people eventually stumble onto the right answer. This is something else entirely — a dealership that has decided your warranty problems are not their problem, and that handing you a signed piece of paper is cheaper and easier than actually fixing your car.
Four defects. A brand new car. Months of visits. A growing pile of documentation confirming repairs that exist only on paper.
And their final answer when confronted? "Contact Subaru Canada."
Not an apology. Not an escalation. Not a specialist. Just — go away and call someone else.
Thinking of buying a new Subaru here? Save yourself the time. Walk out. Drive past. Keep going. You can thank me later.
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