BEWARE
As I read through the litany of complaints about - Jim Johnston
BEWARE
As I read through the litany of complaints about Mid-Town Ford’s Service Department, there appears to be a common thread – dishonesty. My daughter just experienced it first-hand. In her case, Kevin Dowd the Assistant Service Manager, lied to her about a service inspection and diagnosis. By doing so he quite literally created a life-threatening situation for her.
Only because her newly replaced engine was still under warranty did she ask the Mid-Town Service Department to determine the cause of a gas-like smell inside her vehicle. When she picked up her vehicle Mr. Dowd assured her that there was ”absolutely nothing wrong with the car”. Even though it was requested, Mr. Dowd refused to provide a copy of the related work order and diagnosis. Skeptical, my daughter immediately took her vehicle to a well-known reputable car service. They quickly and easily identified an exhaust leak at the cylinder head. The smell was from exhaust fumes. Quite obviously Mr. Dowd lied to my daughter that the car had been inspected at all.
Because of the severity of Mr. Dowd’s lie that the car had been inspected and nothing was wrong, my daughter and I met with Scott Campbell, Managing Partner to file a complaint. He was offensive and rude, In no uncertain terms he told us that unless we were prepared to provide Mid-Town Ford with positive reviews, they wanted nothing to do with us! We were summarily dismissed.
We will never deal with Ford and this dealership again. They have proven to be everything that is bad about the car sales and service business. Their ethics and honesty are questionable.
Jim Johnston
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