I purchased a vehicle from Birchwood Nissan along with a - thm_125
I purchased a vehicle from Birchwood Nissan along with a 4-year coverage warranty. Before agreeing to the warranty, I specifically asked the sales manager what would happen if I sold the vehicle during the coverage period. I was told I would have two options: either transfer the remaining warranty to the new owner or request a refund for the unused portion.
After selling my vehicleâwith two years still remaining on the warrantyâI contacted Birchwood Nissan regarding the refund. However, the Finance Manager told me I wasnât eligible for any refund. I explained that the sales manager who handled all my documents clearly told me a refund would be possible. The Finance Manager then directed me to contact customer service.
I reached out to customer service and explained the entire situation. After more than two days with no response, I followed up again. The next day, they told me I was not eligible for a refund and that if I wanted one, I should âgive a shoutâ to the sales manager who originally sold me the vehicle. That was their only solutionâno support, no accountability.
I'm extremely disappointed by how this was handled. It feels misleading and unprofessional. I was given inaccurate information to make the sale, and when I tried to resolve it, I was passed around without help. Customers deserve honesty and proper service, not to be told to go chase down a salesperson for answers.
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