We recently purchased a 2025 Ford Maverick Lariat from - davidhardisty35
We recently purchased a 2025 Ford Maverick Lariat from Vickar Ford, and if I had to do it again, I’d go elsewhere. Once the sale was made, it felt like they couldn’t get us out the door fast enough so they could move on to the next customer.
They sat us in chairs and had us throw a football for a prize, but the moment we got up, we felt irrelevant. Other customers immediately became the priority. We were promised a coffee mug as a consolation prize, but we were left standing there - no mug and no sense of appreciation for choosing to buy from them. We tried to speak with the sales manager before leaving, but he was busy with someone else.
Outside, while waiting to have the plates to be changed, we stood around for about 20 minutes before anyone came. A sales agent eventually came out with the wrong wrench and installed the plate so poorly that it could flap in the wind. The whole experience made it seem like they were simply too busy and just wanted customers in and out as quickly as possible.
Then, when the weather turned cold and we planned to plug in the vehicle during a cold snap, we discovered it didn’t even have a block heater. In Winnipeg, a block heater is essential and was always standard in any vehicle I have ever bought. In fact I have never bought a vehicle that didn't have a block heater. When we contacted the sales manager, he told us that 80% of his customers don’t plug their vehicles in and quoted us $550 plus labour to install something we had assumed would be included.
We explained that we live in a rural area without a heated garage, and this was an unexpected cost for us. He seemed unsympathetic and asked us to leave our name and number—but never followed up.
I’ve always been a Ford customer, but I won’t buy from this dealership again, at least not based on how things stand now. Our next step is to contact Ford directly regarding the block heater issue.
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