500 British Columbia Subaru/inftrees Service Centres

The sales and service are excellent. - Chonk

The sales and service are excellent. They care about their customers and made sure everything went well. There were a couple little issues, but they were easily resolved.

Very friendly and very helpful . - sandyohearn24

Very friendly and very helpful .. top notch services from trying to fix a problem to putting me into a new car!… so smooth and stress free!… highly recommend!!! Thanks for all your hard work!..

Fleets, stay away from here - Grant

Presented a fleet card and resistance was offered. Original estimate was $800 and they say they attempted to reach the fleet card company and claimed it was closed because they are back east... fact is the fleet card company was open. They would not release the vehicle unless the repair was paid by Visa. As soon as Visa became an option they pushed the bill up to $1100. Not honest at all.

I booked an appointment 3 weeks in advance to diagnose - Deep Garcha

I booked an appointment 3 weeks in advance to diagnose the "low battery" sign I have been getting plus to get the hood latch checked. Last time I was at JLR Langley, I was told my hood latch is broken and needs to be replaced at later date. I thought I would get both things checked at the same time since I live in Abbotsford. I even discussed this with the person booking an appointment and then again when they called to confirm appointment. I also confirmed on the phone that my vehicle is under warranty (until Aug 2023) and the diagnose and repair will be covered in the warranty. I checked in my vehicle exactly at 9:40am in the morning and got SHRISTY PRASAD as service advisor. She told me that the battery is not in warranty and I would be charged around $700 for the diagnosis and replacement. I asked her why that was not mentioned when I called to book an appointment. I would have not made this appointment. She very rudely replied that is not covered in basic warranty and there is nothing she can do about it. I asked her to check the hood latch since that was still under warranty. I waited for 3 hours and at 12:30pm I checked with her to get an ETA. When she checked, the vehicle was not even taken inside yet. She came back and without any regret said "you will have to wait. I will let you know when its ready". After 3 hours of waiting, it is still waiting to be seen by the technicians. I asked her to just give me the keys as I had meetings in the afternoon and I could not wait anymore. Without even having any word with me, she turned around and went to get the keys. No apology, no explanation. Is this the customer service JLR Langley provide to their customers? SHRISTY PRASAD has no people skill. She should not be seeing customers. This is the second time I have gone through this humiliation with SHRISTY PRASAD at JLR Langley service department. I got her as service advisor last time as well. At the time of check-in I was told repair will take around 2 hours. In the end, I spent entire day there and had to come twice because they forgot to clear check engine light. At that time as well, SHRISTY PRASAD behavior was too rude. No apology, no empathy and no value of customer time. I wanted to report it but then decided not to thinking may be she is having a bad day. 2 times can not be co-incident. She is just rude as xxxx. There was only one positive thing about this appointment and that is REBACCA...another lady in the service dept. She listened to what I had to say and also promised me that my concern will be sent to assistant manager and GM. Now, that's customer service. Big shout-out to REBACCA. Because of her I still have faith in JLR Langley. I'm hoping someone from JLR Langley will call so we can discuss this further.

VERY unimpressed with this dealership and their Money - ZeeBuicl

VERY unimpressed with this dealership and their Money Grabbing! I have the extended warranty on my Buick I purchased in NS tried to get service here and all I hear is that I have to PAY to get it looked at I have to PAY for a loaner ... then they charge huge mechanic fees ! the service agents treat you like you have the plague and are RUDE ! no wonder the service department is EMPTY. Got a Warranty Issue - GO ELSEWHERE

We got oil changed but they charged us $939. - mikemeneses

We got oil changed but they charged us $939.65 and this is our first time that they charged us like that amount and 628.52 labour seriously!! Just to oil change 😭 i will never comeback with this location!

Just had my car in for air bag warning light issue ,Kevin - Ron

Just had my car in for air bag warning light issue ,Kevin the service manager went out of his way to have my car fixed for long weekend travel.He and his crew at the service end of the dealership get 5 stars from me Keep up the good work guys Thanks again.!!

I received excellent customer service from the service - carolmathisen

I received excellent customer service from the service department at JP Hyundai in North Vancouver. Nigel was fabulous (also Nancy and others) and really helpful when I had to have some major work completed on my car. I would definitely recommend the service center here. They have been great with all other service appointments also. Thanks to the entire team!

I'm having trouble with my Tucson engine $580. - Grangeruel

I'm having trouble with my Tucson engine $580.01 just to look at 4 problems $170.00 for each of my concern in my engine. Used to think Jim Pattison Hyundai Surrey was about customers satisfaction but they are a ripe off. No parts no work was done $580.01 and it's Engine they looked at. The Zaid told me $170 per hour to check the problem in the engine and he didn't charge me for one the concern because they found nothing. Because 2 before i took the car to they check it and found nothing was wrong 2 weeks after i going to need a new engine and New Cat. Convert. I don't know if they even know what they doing but charging 3 and a half times for looking at your engine. And this is yesterday February 22 I'm talking about

The prices have gone way up in the last year. - Kevin

The prices have gone way up in the last year. When I questioned this I was told that they raised their prices to be inline with Mercedes and BMW. Considering they are servicing Toyota engines, not fussy German built vehicles, I find this a gouge. Another thing, if you edit the service, such as; I don't need a $65 cabin air filter, or $100 engine air filter when those can be changed in 2 minutes by a customer. They give you grief and treat you poorly. The other gouge is the automatically tacked on $27 on your bill for washer fluid and fuel injector cleaner. I went in for just an oil change, and these charges were tacked on the bill. Washer fluid was empty and they didn't like being questioned by a customer. This is a charge that is meant to pad every bill, raising about $150k per year for the service department and the service managers bonus... Do yourself a favour and have it removed from your bill at the beginning of the service. Plus at Lexus, every 2nd service is just a "Visual Inspection" for $300. NO oil change, or maintenance takes place, it's just a "look over". If you don't bring it in for this, they make a big deal of it until you let them know you are onto their game. By the way, Toyota will service your Lexus for much cheaper... I've also read (but haven't confirmed) that the service records are dealership specific, meaning they don't show up on a CARFAX. So when you go to sell your car at a different dealership, it looks like you've never had dealership maintenance.

Thank you Rick and Samantha for looking after me! - kar

Thank you Rick and Samantha for looking after me! While visiting from Calgary and just a day before I was to drive back home, my tire needed repair and your help was so appreciated. Samantha, you sure know your Lexus information solidly. I'm very grateful for this and for your kindness and care. Happy summer to you, Kar

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Just want to say Thank You to Glen in the service dept. - marsherr5558

Just want to say Thank You to Glen in the service dept. He was very helpful and knowledgeable in regards to my Forester. Also he arranged a ride for me home and also a pick up ride to return to the dealership with a uber no charge. So far very happy with the car and the dealership. Thanks Again Glen great customer service

Our Subaru Outback went in for a scheduled service and - randylh56

Our Subaru Outback went in for a scheduled service and battery issue on the 22nd of April. We have dealt with this dealership since the car was purchased new at a Vancouver Island dealership. The service staff have always been excellent. Friendly, knowledgeable and efficient. I dealt with a young person named Julius for the first time on this service. Julius was thorough, explained everything well and kept me well informed during the service time. An excellent member of a team that you can trust. We will continue our relationshilp with JPSNS as we don't have any reason to go ahywhere else. R L'H

My elderly Mother (86)has always insisted on using dealer - sam

My elderly Mother (86)has always insisted on using dealer services since she bought her 1990 Subaru Loyal. Even though I am a mechanic she 100 percent put her faith in the dealer. No one else has even lifted the hood up on the car. After her most recent service she asked me to double check the work performed as the tech had suggested a fair bit of work. You can imagine my surprise when I open the hood and see a dirty old rag strapped to the oil filler neck of the car and a fuzzy battery in need of service. Not great for keeping moisture out of the engine or having the pcv system work correctly. Going through the records the tech mentioned oil filler cap missing Sep last year. They didn't ask her if she wanted to replace it. Not once but twice the car was in for service and this was not corrected. Also kind of wondering where it disappeared to start with as as I said No one but the dealer works on the car. Not the kind of attention to detail I would expect from ANY shop.

The worst service I've ever experienced. - mahdiz

The worst service I've ever experienced. My car was cleaner before the service. Also, Bryan, the representative, is quite disrespectful.

Had a great Toyots dealer in Calgary, bought a New Rav 4... - Scotty

Had a great Toyots dealer in Calgary, bought a New Rav 4 in Duncan , after the sale they didnt want to know, Sold the Rav4 and went next door and bought a Honda CRV, and 5 ofher cars since.Judging from other reviews nothing changed, too bad especially as my daughter and her boyfriend likes the Tacoma.

Rude staff at this dealership. - Sima

Rude staff at this dealership. Very unfriendly and extremely unhelpful. They(more than one person) tried hardest to make everything as hard as they could. BAD. Also they sold me the oil change package at the time of purchasing my Lexus but they charged me $650 because of some hidden notes on my contract! BEYOND BAD - NOT RECOMMENDED AT ALL

Terrible service, poor organization, poor customer - guanine.sett_03

Terrible service, poor organization, poor customer experience, and non existent communication between departments, and zero options to provide direct feedback. Manager is just sitting there while 7 reps are on their desks not engaging customers and one of them stretching like they have all the time in the world.

bought my used 5 year old Matrix from JP Toyota and got - sadV

bought my used 5 year old Matrix from JP Toyota and got extended 5 year warranty due to very low mileage. I took it in twice a year for the oil change and check up then also bought winter tires with tire storage and switched them out during the twice annual service. Even fell for their, "oh, its time to have this (not needed) service done....once. Every single time, in the semiannual service, they said they checked the spare tire and confirmed it even when I questioned them on it. Move up 5 years when I am out of town and get a flat due to a nail and then find out that my spare is nearly flat as well, having been neglected for many years. Worse was, my tires were not technically safe to drive on as cracking between the treads was apparent on all four summer tires. On top of that, during one recall, there was a piece of plastic (broken from something) left in my cup holder compartment and I then realized I couldn't move the driver's seat back as much as I could previously. When I asked the service department about that all they claimed that it must have been found within my car in the cleaning. That is why I stopped having my car serviced as JP Toyota. Service support is horrible. The car is great, but I won't be returning to JP Toyota for its replacement or any service, ever again.