500 British Columbia Subaru/inftrees Service Centres

No response to email after service problem or effort to - Laurel

No response to email after service problem or effort to address complaint was made by Toyota.

A remarkable place. - Terry and Lynn Green

A remarkable place. I would recommend it to all my friends. The owner and staff go out of their way to ensure you have a positive experience. If they can’t fix your vehicle right away they will refer you to someone who can. I can’t say enough about their friendly personal all inclusive service.

Crappy - Jerry

Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.

Nathan from the service department was awful to deal - blondie_1200

Nathan from the service department was awful to deal with. He was dismissive, condescending and rude. Blamed me for being late when I had the phone call recorded saying my appointment time was exactly when I showed up. This guy treated me so poorly. I will never return. Feed him a Snickers, or fire him. The guy needs help.

David the asst service manager cannot deal or do any - odecksteff

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers.

Please don't fall victim to there maintenance scam like - bob clark

Please don't fall victim to there maintenance scam like engine air filters, cabin air filters and transmission fluid change every 30k (1) the air filter they charge over $50 and 20-30 minutes to install it when it only takes less then 1 minute and you buy filter for $7 on amazon, (2) cabin air filter they charge $114 plus 30 minutes to install at $140 an hour that's like $70 plus shop supplies and tax total they will charge after tax over $210 , well guess what that air filter is only $8 on amazon and it takes 2 minutes to change just pop off the plastic cover then unlock the snap change it , you just saved over $200 WOW . (3) transmission fluid change for newer cvt transmissions NOW this is the huge scam there service fee is $350 plus shop supplies and taxes basically $400 all in WOW but guess what they only drain 4 liters at the bottom of oil pan drain bolt then close the bolt and go to top of engine and 4 liters new fluid that's it, they won't even take off oil pan and clean the filter, No they won't, my friend is a mechanic at Nissan and told me go to T&T auto parts and buy 4 or 5 liters of NS3 CVT compatible transmission fluid at $12 a liter , get a oil drain pan to catch the oil once drained tighten bolt and measure how much old oil came out and fill the exact same amount in the fill tube on top just remove lock cap , my Total time was less then 15 minutes and cost $54 for oil after tax , don't waste your money takes 15 minutes to save $350 , heck i phone mr transmission 2 blocks away and he said they only charge $210 to do the same thing and this is from a transmission shop, no wonder everyone is broke with rip-off dealerships like this. You have been warned.

Friendly and helpful - Gwmp43

In twice for warranty work , fast and friendly service . front desk helpful , provided ride to mall and pickup when job done. Heartily recommend for repairs .

Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman

Francis went above and beyond! - Aryana

Francis went above and beyond! This is our first Audi and I'm so glad we went with Audi on Burrard.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I have been dealing with the service manager (Albert) and - Srempel

I have been dealing with the service manager (Albert) and assistant service manager (Ahmed) for the last few months regarding a tire issue. They have both continuously lied to me and tried to backtrack on things they said they did when really they did not follow through with any of them. I had to get Audi Canada involved and Albert claimed he was never contacted by them when really Audi Canada has everything logged in their system. To top it off, they have treated me with disrespect and have also been sexist toward me. Whenever I asked a question they would give me the run around and tell me if was my job to figure things out without trying to help at all. When a man called and ask the same questions they would get a simple straightforward answer,

Their service department, and Conrad in particular, is - jt

Their service department, and Conrad in particular, is fantastic! I'm in a 2013 Mazda3 with over 550,000kms on it and it's still a pleasure to drive and maintain. I really feel like he's rooting for us to reach our goal of a million kms. He is consistently approachable, easy to understand, and often goes above and beyond making sure we have what we need. I nearly always drive away from the service department with a smile, feeling good about the maintenance we've had done, feeling good with the performance of the car, and feeling good with having had another positive experience with Conrad. It makes a difference feeling like you and your car are well cared for. Thanks!

Tried to Charge $1500 for a basic service. - kevin

Tried to Charge $1500 for a basic service. Staff very unfriendly, show room dirty and organized.

It started with purchasing a 2024 vehicle that had no - vernehollett173

It started with purchasing a 2024 vehicle that had no cruise control that was not pointed out at time of sale, after 3 different enquiries on getting it installed they just blew me off and said it could not be done and never gave me a price. Similtaneously, they sold me winter tires and when I went to pick them up they said the price had gone up, too bad. I squawked enough that they honored the price they originially gave me. Then I went in for an oil change at 1015 after waiting two weeks to get an appointment and at 4:00 they called me and said I would need to reschedule or leave my truck overnight, which I did but for cripes sake it was a scheduled oil change! Currently, one of my brand new tires has separated plies after only two months of use. Firstly, I had to call 3 times leaving messages and no response, 4th time, I get a girl who blows me off telling me that it is not their problem, I need to get hold of Michelin myself and we can not even look at it to confirm since we are booking two weeks out. What a shmozz, I am heading across the street to Kelowna Chev and get my work done there from now on.

Our truck wouldn't start late on a Friday afternoon in - LynnFenton

Our truck wouldn't start late on a Friday afternoon in Vernon. We are seniors and live 2 hours away. We towed it to the GMC dealer in Vernon... Malcom? stayed late for us and replaced the starter. The price was very reasonable. These guys are all top-notch! We'll be buying our next vehicle there!

Took my truck for repairs, they said work was completed, - john.rutckyj

Took my truck for repairs, they said work was completed, service tech did not test drive the vehicle after his work was completed and then the vehicle would not travel faster than 40 km per hour had to bring it to another service shop.