500 British Columbia Subaru/inftrees Service Centres

Poor service department - Untoldfox

Very poor Service department. Unprofessional, and rude. If buying parts get a quote and go elsewhere. I would not scheduled an appointment with this dealership to get any type of work done.

Anzah Was very friendly, honest, and helpful. - deepwater55

Anzah Was very friendly, honest, and helpful. He went above and beyond to make sure I was satisfied, Great service.

Tara in the service dept is wonderful to deal with. - Shelbygt428p

Tara in the service dept is wonderful to deal with. Recommend them highly and appreciate there efforts.

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

Poor servicing experience. - fredunder

Poor servicing experience. They are constantly trying to upsell and don't do a great job dealing with complaints or resolving issues. The service manager is a nightmare - Daniel seems to be one of the decent guys that work there.

Thank you to the staffs of Mitsubishi Metrotown and shout... - Charlemagne

Thank you to the staffs of Mitsubishi Metrotown and shout out to HENRY who had been helping us throughout the time that we had been in the store ( upgraded our 2019 Outlander into a 2022). He is so dedicated to his job and a very hardworking guy. He is friendly and you will feel like you found a new family. He would make sure that at the end of the day we were happy and contented as to what we needed. We've been a quite long time customer and I will give my two thumbs up to them- from the sales to the services staffs.. Their services are excellent. For sure I will recommend them to my friends and co-workers.

Worst service department I have ever dealt with! - deannabagnall

Worst service department I have ever dealt with!! Took them having my car for almost 8 weeks before I could even get a courtesy car, then when I did it was the most disgusting thing I have ever seen. They do not care about their clients, neither does Mazda Canada. 2 years later and never a word back from Mazda Canada. AVOID this dealership/service department at all costs. Had to take my car back in a week after I picked it up, to a different location and found out parts of my engine put together with zip ties, yep that's how they fix cars!!

The dealer was upfront about costs and service about my - ken_maloney03

The dealer was upfront about costs and service about my vehicle and gave me a free model car of my car for my grandchild

Terrible upseller - Choked

My wife took her 2008 Clubman S (120,000km) in because the service light came on.She was planning a road trip and wanted "peace of mind". Over $650 later they had changed the oil and filter, changed the cabin filter and performed a "mini" brake and "mini" coolant flush, whatever that is. They also recommended $4390 of work required. Leaking differential axle seal, leaking crank seal, leaking vacuum pump oil joints and a leaking valve cover gasket. The valve cover and the vacuum pump to be replaced even though they are not damaged. Also quoted $245 for manual trans oil, it holds less than 2 liters @ $8.10/litre! When I asked about their math they said "err, oops". I asked if they checked the level, they said no, they couldn't. Why not? No level plug they say. How do you fill it I ask? UMM, not sure, this from a service advisor. So, it's leaking apparently and they sent her off in it with the transmission oil level unknown. Nice guys! The PCV valve is integral with the valve cover they say, and "it always fails and is not serviceable" so we replace the cover at $556. The vacuum pump is lubed with engine oil through piping, this is where the leak is apparently. A gasket set (which is a mini kit) will fix that. Pump replacement is not required, the brakes are fine. So much for her peace of mind but her wallet is light and breezy. So BEWARE, these are greedy and unscrupulous people who will inflate problems, prey upon ignorance, abuse their trust and actually flat out lie. STAY AWAY and tell everyone!

Amazing attention to detail. Phone call on extra work.... - JohnD

Amazing attention to detail. Phone call on extra work. Well explained Terrific product and model knowledge. No hesitation in recommending Car washed and recommendations on next service Great job

Great team of individuals at this location. - lgao0612@gmail.com

Great team of individuals at this location. I've had the pleasure of dealing with multiple people in different departments and they run a well oil machine!

For the second consecutive year when I booked my winter... - Jason unhappy customer

For the second consecutive year when I booked my winter tire installation they forgot to bring them in from Storage. No apology whatsoever and just offered to rebook for next week. I specifically requested to make sure they bring the tires in and they had three days to get them in. The service attendant spoke to his manager who jay shrugged his shoulders and went back to doing nothing. I won’t bring my vehicle back here to Coquitlam Morrey Nissan ever again. So many other examples throughout the years but I’m done now

Very friendly and kind people. - Juggy

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure.

Excellent Problem Solving - dbking2004

My SUV has been serviced at Murray GM for years and I have always been happy with the service. Recently my SUV had two separate instances of intermittent problems that were a real mystery because they could not be reproduced on demand. Darren and the service team persisted and solved both unusual problems. In addition, it did not cost me a fortune.

Incompetent - Carowner123

I've had two bad experiences at this dealership. The first when they quoted me a price on a vehicle where I believe they deliberately excluded the GST amount on a quoted printed price. Only a week after a told them "No" did they call back to offer me the price they originally asked. The second incident was when they agreed to fix one of my vehicles covered under warranty from another vehicle make. They assured me from day one that everything would be covered and made no mention I would have to pay anything out of pocket. After a month, they finally fixed the vehicle then gave me a $1500 bill because, according to them, they didn't have the right tools to replace the part. They should've called me before-hand to inform me it would cost out of pocket before completing work on the vehicle but they didn't. What kind of dealership tells you the price of a job after they completed the work!!!??? Incompetent, rude, sneaky. Take your pick.

Service dept went beyond all expectations in sourcing - Zeroastra

Service dept went beyond all expectations in sourcing parts and repairing my 97 Chev Tahoe.

terrible - Author101

They didn't complete the services asked, charged for an oilchange not requested. And stuff listed as found on inspection was false (proved by anothercompany)

We have been customers since 2021 and have been - herb.cahoon

We have been customers since 2021 and have been accommodated by excellent staff to the highest degree possible. This latest visit was no exception. Our car was serviced and cleaned to showroom condition in a timely and friendly manner, with transportation provided both ways. We will continue to enjoy the service provided.

Stay away from this dealership. - Chi nguyen

Stay away from this dealership. Dishonesty peoples, especially the service department. They wil try anything to rip you off your money. Always check and confirm the detailed pricing for the services on your vehicle ! They use the techniques to complicated the invoice, trick you to think the price is less but then you be surprise when you see the final invoice. Those peoples who gave them 5 stars are because they recently purchased a car from this dealership and have not experienced the service department yet.

I took my 2022 Mazda CX-5 in today for its first - Karen Deroy

I took my 2022 Mazda CX-5 in today for its first servicing, I was extremely happy with the thorough job they did. The service advisor Steve was very friendly, professional and helpful. I will definitely recommend them.

Took my 2022 Ecodiesel in after the injector pump failed - dr.dogleg

Took my 2022 Ecodiesel in after the injector pump failed after pump had previously had been changed on a recall. Told me that dyed fuel was the cause and tried to charge me. Ended up costing me 500 for the diagnostic which I told them was the issue and 400 to tow it to honest dealer to have it fixed on warranty. Not only are they Harris Group Crooks like all Harris dealers but are fools for trying to say it was the dye that caused it. Avoid avoid avoid

I would give more stars if there was there. I can't say... - Dizzy

I would give more stars if there was there. I can't say enough about how service took care of me and my truck. An otherwise stressful moment this two amazing men made it into one of the best customer service experiences I have every had. Words can not say enough thank you again. The staff and atmosphere is very comforting and relaxing. Good coffee as well.

Dealing with this place has been the worst experience - NeverNelsonChrysler

Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same.....So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now. They never did help me. After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.... Do not trust these people. Don't let them touch your vehicle.

Hi JadeI just wanted to reach out and say THANK YOU... - nwidmer61

Hi Jade I just wanted to reach out and say THANK YOU once again for going above and beyond to help us out on our vacation. I understand that you literally made a miracle happen by fitting us into an already hectic schedule at your dealership. Not to mention your mechanics were prepared to come to us if needed. I can see why your dealership has 5 star reviews. You guys listened and understood the problem we had and did everything in your power to fix us up and get us on the road. For this I will be forever grateful. From my family to your Ford family, thank you so much for everything. Sincerely, Craig Widmer family, Michael Widmer family and Vanveen family