26 British Columbia Kia Service Centres

One of the better service departments I've dealt with and - mrgodkin

One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting.

Excellent service and they fit us in to repair the - richardandpattyofnvc

Excellent service and they fit us in to repair the problem quickly, and they washed the vehicle thank you

Excellent service from Applewood Kia today. - braj

Excellent service from Applewood Kia today. Frontline and service staff handled a warning for service within 24 hours with grace, kindness and efficiency. Thank you

4000 for a catalytic converter last year one month out of - Shannon

4000 for a catalytic converter last year one month out of warranty and it has to be replaced because of an issue Kia knows about. Then offers to assist in securing a new engine for me to pay for. Think twice before purchasing a car from this dealership. They do not stand by their product.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

It has gone from a decent service center to an over - brentwilliams232

It has gone from a decent service center to an over priced. unreliable service When I purchased my 2011 sportage in 2016 I was impressed with the service and cost. Yhis has dramaticaly changed both in service quality and cost unfortunate as I am very satisfied with my car over all.

Kia service is terrible. - sean

Kia service is terrible. My car is new with about 26,000km on it, but it had an engine problem and stopped running on the street. Because of that, I went to service for over a week, but during that time, they didn't even give me a rental car and didn't give me a proper explanation. Then they called me today and said they were busy and would fix it tomorrow. am.

My newest Kia is my second one. - CJH

My newest Kia is my second one. Went from a 2013 to a 2021 Love it. Lucked out with great sales guy. Darrel Lui Fabulously knowledgeable and helpful. Even if I drop in with a dumb “girl” question And the service center is the best I have ever had. Thanks. cjh

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Assessment to replace headlight: $2592. - Dextraze 374

Assessment to replace headlight: $2592.06. Replacement at Ord Road auto: $288.00. how to imagine being out over $2000 on an assessment for repair.

Kia are always "on the ball"! - Sally2010

Always someone there to help. Comfortable customer waiting area with much appreciated hot beverages available. I love the act that my car is cleaned for me when I retake possession of it. I love my Sportage and the service that comes with it.

Rude service employees. Twice my cars were damaged. My... - Arman Paraiso

Rude service employees. Twice my cars were damaged. My 2018 Sorento got a huge scratch while still under service. They won't accept the responsibility and want to have the repair charge to my insurance. My grand daughter was picking up my 2018 Soul after the service is done but I noticed a fresh scratch in front but they claim it's not their fault. Worst is that they drove her away rudely because another customer is in line. This is the worst service experience we had in Kia Richmond. We will never come to you for service again.

On about May 5th, I made an appointment to have my car - Thequietone

On about May 5th, I made an appointment to have my car looked at because I felt the transmission failing. I was afraid to drive the car. Vancouver Kia (who I am leasing this brand new car from) would not look at my car until May 31st because they said they "have no Technicians". I said the car will be dead by then and I cannot just park the car and not use it for nearly a month. I am disabled and need a car to get to my 2 jobs (Cannot take transit because of all the walking, I have MS and work in a dangerous neighborhood at night. Also, transit commute to my main job is 4 hours) Sure enough, my car died in a major intersection on May 9th. This could have caused a major accident. I missed work and had my car towed to Richmond Kia who helped me in right away. Before the car even broke down, Richmond Kia set up an appointment for me for the next day, since it was a serious matter. My car died the day before my appointment at Richmond Kia. They triage repairs at the Richmond location. Vancouver Kia told my husband they do not do triage repairs (husband went to see them in person on May 7th to ask again if they could get me in faster because he confirmed there was a serious issue with the transmission)..So they had no problem letting a disabled woman who has problems walking, drive a car with a slipping transmission. Richmond Kia had to replace the entire transmission on this brand new car. I am out many hundreds of dollars because of taking Ubers and missing work. After writing a letter to Kia Canada, I got a courtesy car and my car was fixed in a week. Initially they said it would take many weeks, but did everything to push things ahead when I told them my work and health situation. I will not deal with South Vancouver Kia again and will never lease from them again. I am paying lease payments and they expected me to go without a working vehicle for over a month. No offer of a replacement car or courtesy car or anything. I was going to buy this car after the lease was up, but I will not be purchasing it now. In 9 months time the transmission failed. The suspension feels messed up already too. I really want to just dump this lemon off at the dealership, hand them the keys and walk away. I would except I don't want my credit destroyed. I am stuck leasing this lemon for 4 more years. If a customer is making over $500 per month in lease payments, you should not strand them without a vehicle for over a month! I think that's breach of contract or something isn't it?

Third engine going into my 2016 Sorento at 129K. - Rick

Third engine going into my 2016 Sorento at 129K. First one they said I needed a new starter so I bought one at Lordco for less than half their price. The mechanic gave me the original one which I took apart and inspected, bench tested and found it to be 100% perfect! Yesterday they said again that I need a new starter for my new engine that is not even delivered yet! I busted them in their lie and gave them the original back to install when the engine goes in. I’ll drop by today to get my aftermarket starter back to keep as a spare. Buyer beware! They will definitely try to get you to replace parts that don’t need changing. Zero ethics in this service department

This dealership keeps getting worse. - Northshore Mama Bear

This dealership keeps getting worse. I regret ever buying or taking my car for service. I was lured by the promise of a 2 year lease, only to told the minimum was 3 years. Upsold an extended warranty that the wasn’t honoured when needed. My partner then bought a new car in which the electronics failed; Warranty only 3 years, so not covered at 42 months. Had to chase them for 2 months to order parts I was willing to pay (Part was 4 days shipping from Ontario). Required service every 6000 km, rather than 12000 per owners manual because driving 15 km daily to work in the city is “harsh conditions”. Routine maintenance takes 4+ hours, while you sit in the “lounge”, only to discover your car was parked over in the Rona lot 2 hours ago. Go to a different Kia dealership, or even better by a VW or Tesla.

Quality of customer service was horrible. Service manager... - RL1234

Quality of customer service was horrible. Service manager Dave was very rude and unprofessional, making crude comments to his technicians about me while i was in hearing distance. Will not be returning due to Manager

I was at another mechanic who called Kia for the part - chaosrelic

I was at another mechanic who called Kia for the part that I needed. Kia stated it was nationally back ordered. I went to the Kia dealership in person and asked what could be done to fix my 2013 Kia Sorrento. They told me that the part was "dealer only" and that no Kia location had one in Canada. Would be more than a month to get a part. Shrugs all around the parts department, so sorry. Go ask else where. Yes I started swearing at them, and I was asked "why are you swearing? at us?" Maybe I'm swearing because I'm 1800km from home, driving a KIA vehicle, at a KIA dealership and they are "meh... nothing we can do. Good luck." I ended up calling Kia LANGLEY, and they were able to find and direct me to a wreckers that was 30km away to get a used part to get me under way. Kia Vernon didn't do a xxxx thing to help in any way. Yes, THAT'S why I was swearing at them. I would not recommend this dealership for parts, for service or for anything. Useless in every possible manner with no empathy or ability to help a Kia customer that's stranded with their xxx vehicles.