18 Alberta Subaru Service Centres

Yet again, the service department at GP Subaru was - Ljfisher

Yet again, the service department at GP Subaru was totally awesome. My concern was addressed and customer service is amazing. I have no need to take my vehicle elsewhere.

Great service. - Mark

Great service. Good communication and loved the free shuttle service back and forward from the dealership.

Great to deal with until you have an issue, then watch - Terry

Great to deal with until you have an issue, then watch out. Recently we dropped off our vehicle for servicing, and when we picked it up there was a large dent on the passenger door. They would NOT assume any responsibility, and the service gal we dealt with was rude!!! Ended up coming out of our pocket to fix the damage. We will NEVER be using this dealership again!!!!! Our daughter was going to purchase an outback from them, but not anymore. She has gone elsewhere.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

This is a follow-up on my recent post describing some - steve

This is a follow-up on my recent post describing some questionable service from an Rally Subaru, Edmonton. I received a fair amount of feedback to my original post that I had been scammed. Given the dealership contacted me, apologized and refunded the cost of the belly pan bolt replacement, I cannot say I was scammed but given my complaint was accepted so readily I do now wonder why I was charged in the first place. My first rate a dealer review indicated my initial e-mail complaint was ignored . I receive DMARC mail delivery status reports from all the major e-mail providers, and I did receive one from outlook indicating my mail was accepted. When the service manager contacted me she advised that e-mail address was no longer used. If an email address is no longer used it should not be publicly available. The Rally Subaru service manager was responding to the review I had posted on rate a dealer.ca not my email. She said if my email had been read they would have taken action. It is commendable they acknowledged fault and made recompense but it does raise the question why I had to pay for the service in the first place and only when I complained was action taken. Almost seems like they intended to take advantage of me if they could. Not really a scam but not really behaviour with integrity either. They did offer me a free oil change for my next service, however, given this experience and my unanswered question why this happened, I am not sure if I will take them up on that offer.

It was a pleasure to phone Scott subaru today I talked to... - Abou kassem

It was a pleasure to phone Scott subaru today I talked to Mike at management he was very professional and understanding what I am looking for and took the time to discuss my concerns

During the pandemic they said they would have separate - No Covid Pls

During the pandemic they said they would have separate cars for each customer because of covid-19. When I was there they had multiple people crammed into cars which seemed unsure and uncomfortable with the situation... From now on I never depend on their shuttle service anymore. It's not worth it.

wouldn't trust bringing your vehicle to this service - ckearney1969

wouldn't trust bringing your vehicle to this service department. Son has a wrx and had an issue where the clutch would make a rattling noise but once engaged I would go away. Took to subaru to get fixed and they said it was a release clutch bering needed replacing for $1800. Got it done 50km later same issue started again. Took it back and now they say it's a clutch fork spring needs replacing for $1500. So an initial $1500 issue has turned into a $3300 repair. They are either incompetent or trying to make up poor car sales with extra service income. They won't be getting our business to fix this or any future business