On 5/20/2013 11:04:35 AM pambadura wrote:
Sales people Chad and Larry very friendly, even offered to deliver our new r.v. to our leased sight. As promised our r.v. was delivered to our site in BC. Once it was levelled and in position, we went inside to find that our flat screen t.v. had crashed to the floor damaging the wood wall unit. If the service department had secured the t.v., we would have had no problems. I phoned the Service Manager Brad the next morning and his reaction was - disrespectful, aggressive, rude, and he told me it wasn't his fault if a customer did not secure the t.v. before they went down the highway. I responded that Chad had hauled the trailer and it wasn't his fault, it was sloppy work on the service end. Nothing I said mattered, maybe because I'm a woman. We had purchased a motorhome from Uncle Ben's several years ago and had no problem. The Salesman Chad and Larry were nice but Brad the Sales Manager was just aweful.
On 10/9/2012 4:58:59 PM UnhappywithUB wrote:
Let me begin with saying that they were extremely helpful and accommodating right up until the sale was finalized.
We had bought a Tahoe litehauler toy hauler from them and in all reality was a good trailer with a few small problems. Those small problems were however a big problem to get resolve with their service department and they always tried to charge us for the fixes even though they were "warranty".
The last trip in to have a skylight fixed that was marked at the time of pick-up as needing to be replaced and them taking two years.. that's right two years to get the replacement skylight in resulted in our trailer being stolen from their parking lot. They left it in the public lot in front of their building instead of in the locked compound. That was two years ago and they still will not accept responsibility for their actions.
I would not recommend this company to my enemies let alone friends. To them its all about the sale and not about customer service afterwards. Save yourself the time and hassle and look elsewhere.