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Zender Ford

Spruce Grove, AB

4.7
720 Reviews
Zender Ford is a locally owned and family operated Ford dealership in the heart of Spruce Grove, AB. Established in 1984 by Ken Zender, it is now being managed by the next generation of Zenders - Shayne Zender, Chad Zender and Codie Richard. We pride ourselves on the best customer service in the auto industry with local values, everyday low prices and a commission free sales staff. We're here to help you find the perfect vehicle that fits your needs. That's the Zender Advantage. "I want all the Ford vehicles in the province to have a Zender sticker on them. I want to make sure that every Ford in this area is serviced by us as well. Most importantly, we want to make sure that every driver is completely satisfied and happy with us." - Chad Zender, President of Zender Ford. Whether you're in the market for a New or Pre-owned vehicle, in need of vehicle repairs or even just a quick oil change - Zender Ford will treat you like family.
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99 Golden Spike Rd

Spruce Grove, AB

T7X 2Y3

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Showing 720 reviews

November 02, 2016

Awesome service and people Eldon is a great salesman! We went into the dealership unsure of what to expect. We knew our budget and what we wanted , we explained that to Eldon. More

by jewels1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eldon Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2017 -

Zender Ford responded

Thank you for taking the time to let us know about your experience with Eldon and the rest of Zender Ford! Enjoy your vehicle and we look forward to seeing you again in the future!

October 18, 2016

Fantastic service from great people! The entire interaction was absolutely effortless and Eldon is fantastic, really made sure we were comfortable with our decision. Eldon is transparent More

by 8SunFlower5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eldon Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlena Mollins
Oct 24, 2016 -

Zender Ford responded

Thank you Sandy for letting us know about your experience with Eldon and the rest of Zender Ford. We're glad you got the best of service and the vehicle you wanted! We look forward to seeing you again in the future!

October 12, 2016

Great service and people. First time buying a Ford... have been to other dealerships where I felt like a wounded animal surrounded by hyenas. Everyone I encountered at Zender More

by Lisa Palmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlena Mollins, Peter MacDonell, Dale Burak
Oct 24, 2016 -

Zender Ford responded

Thank you for letting us know about your experience with Zender Ford! We're pleased to hear that you got the best of service without being pressured! We look forward to seeing you again in the future, enjoy your Ford!

October 08, 2016

Patient salesperson, great service We bought our first Ford in our lives from Zender in July! We weren't even on the lot for more than 3 minutes and we're approached by Ryan S. He was v More

by bc-b00bs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Horth, Peter MacDonell, Ryan Shabada
Oct 24, 2016 -

Zender Ford responded

Thank you for taking the time to let us know about your experience with Ryan Shabada and the rest of Zender Ford! We look forward to seeing you again in the future!

October 06, 2016

Thank you Zender Ford This is the second vehicle I have bought from Zender. Eldon had been my sales consultant both times. He does a great job and has a low pressure sales More

by DCLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Denington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldon Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2016 -

Zender Ford responded

Thank you for the recommendation! We're pleased to hear that you got another vehicle that you wanted without the added pressure! We look forward to seeing you again in the future!

October 02, 2016

Purchasing a 2016 F 150 I purchased a 16 F150 from Zender. I really recommend the truck! They had the exact truck on there lot that we required! They showed us a couple diffe More

by Amazing ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eldon Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Zamora Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Banks, Orlena Mollins
Oct 04, 2016 -

Zender Ford responded

Thank you for taking the time to let us know about your experience with Zender Ford! We're happy to hear that you got the truck you wanted and an overall good experience! Thank you for the feedback and we look forward to seeing you again in the future.

September 26, 2016

Worst service ive ever recieved. After pre booking an appointment a week ahead of time the service department made me wait almost 3 hours past my appointment time to have a key cut an More

by Aaron Lang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terry Donahue
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2016 -

Zender Ford responded

Thank you Aaron for the feedback on your service visit. We do apologize that you didn't get your service done in the timely manner that you were hoping for. We've talked to our Service Department. Our Service Manager has been in contact with you.

August 24, 2016

Not good Told Zender I needed a key replaced as one was not working.They left two voicemails reminding us of our appointment, dropped off the truck and they sa More

by Customer2
Recommend Dealer
No
Employees Worked With
Three different employees, and no one is responsible
Aug 25, 2016 -

Zender Ford responded

Good morning, we talked to our Assistant Service Manager in regards to this issues and we were informed by her that she called you and solved the issue. We apologize for the miscommunication and we really do appreciate you bringing it to our attention for us to fix the problem. We hope you have a good rest of your day.

August 05, 2016

Love my new truck! Just bought a new f150 from Diane who also sold me my last new f150 and was so happy to go in and deal with a wonder person who puts her heart into h More

by Akantor77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diane Carlyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2016 -

Zender Ford responded

Thank you for taking the time to let us know about your experience with Diane! We're pleased to hear that you got the best service possible and more importantly the truck you wanted! We look forward to see you again in the future! Stop by anytime!

August 01, 2016

Great buying experience! Like most people, we used to HATE buying vehicles because it was the same old hassle, drawn out experience. Not this time! Dale and Dee were awesome t More

by bguerrero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Denington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dee Zamora Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Burak
Aug 02, 2016 -

Zender Ford responded

Thank you for taking the time to let us know about your experience! We're happy to hear that you got the best of service and the b=vehicle you were looking for without the hassle! We look forward to seeing you again!

Aug 02, 2016 -

Zender Ford responded

Thank you for taking the time to let us know about your experience! We're happy to hear that you got the best of service and the vehicle you were looking for without the hassle! We look forward to seeing you again!

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