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Willowdale Subaru
Thornhill, ON
135 Reviews
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135 Reviews of Willowdale Subaru
December 03, 2017
Dishonest and questionable sales tactics I would not recommend this dealership. My intention as a shopper is to negotiate a good deal. Knowing this, the sales person was intent on inflating p I would not recommend this dealership. My intention as a shopper is to negotiate a good deal. Knowing this, the sales person was intent on inflating price points from which to start the negotiations. First of all, he stated that the sales price would be higher than what I saw online. The sales person also said that chances were that my online quote was for that of a manual transmission vehicle as opposed to a more pricey automatic transmission vehicle. I told him with certainty that the online quote that I had obtained was indeed for an automatic. As another tactic, the salesman tried to sell me the the Impreza hatchback versus the Impreza sedan. The Impreza Hatchback is about 1.3K more then the sedan. The sedan was the purpose of my visit, so I wasn't about to pay more for a random suggestion. Next he pushed the $795 wear and tear insurance, which brought the online price above my intended budget. Then he knocked off a measly $500. I was prepared to leave the dealership, as he gave me the impression that there was very little room to negotiate and that every discount required management's approval. When he realized I was prepared to leave, he offered to work on the price and suggested knocking off another measly $500 pending management's approval. He had me sign a hand written memo and asked for a $1,000 deposit and a credit card to show good faith. After speaking with his managers, the sales man returned stating that my offer had been approved, but that management needed an additional $500 deposit. I didn't see how this would make a difference, but when it came down to it, it was a $500, plus HST downpayment they wanted (not a deposit at all. The sales people lied to make the sale). ultimately, I was only getting the initial measly $500 discount that I was prepared to walk away from at the start of our negotiations. And the monthly cost was more than the online quote for same vehicle. I feel that the tactic was sneaky and dishonest. To make things worse. The Willowdale Subaru dealership didn't even have the vehicle on site, and couldn't guarantee when they could locate and deliver the vehicle . I am not impressed and will not return to this dealership in the future to do business. More
by administrator
Employees Worked With
A Reidelman; M Mantuano
October 29, 2017
Amazing experience I bought 2016 Subaru Crosstrek at Willowdale Subaru in Mar 2016. I had a great experience here. I really appreciate Grace Long and Tiger Hu help. They I bought 2016 Subaru Crosstrek at Willowdale Subaru in Mar 2016. I had a great experience here. I really appreciate Grace Long and Tiger Hu help. They were very nice, patient and professional, and answered all my questions. They not only provided good services, but also like friends. Yesterday I came back to have my car’s 10,000 Kilm check. We still talked like an older friend and it makes me feel like home. Thank you! More
by 238016
Employees Worked With
Grace Long , Tiger Hu
October 22, 2017
2014 Subaru Impreza purchased off lease Purchased an used Impreza from Taher Rezaee. He was patient and did not pressure me into purchasing at all. He was very accommodating and pleasant to Purchased an used Impreza from Taher Rezaee. He was patient and did not pressure me into purchasing at all. He was very accommodating and pleasant to work with. I had good experience overall and would return in the future. More
by LouD
Employees Worked With
Taher Razaee
October 18, 2017
Grace Long, sales person,really great Bought Outback from Grace Long in 2015.She was knowledgeable and pleasant.Every time I have my car serviced at the dealership she sees me ,remembers m Bought Outback from Grace Long in 2015.She was knowledgeable and pleasant.Every time I have my car serviced at the dealership she sees me ,remembers my name, and asks about my wifes health.She is a credit to the dealership and I would not hesitate to buy another car from her if the need came up. More
by riderfan
Employees Worked With
Grace Long
October 18, 2017
Very happy with Willowdale Subaru Purchased an 2018 wrx from Nadim Osseiran at Willowdale Subaru. The salesman was very informative and patient he took his time to make sure I was full Purchased an 2018 wrx from Nadim Osseiran at Willowdale Subaru. The salesman was very informative and patient he took his time to make sure I was full informed before the transaction was complete. I really liked being able to shop with no pressure from the sales person. Would recommend Nadim if you are in the market for a Subaru. More
by Mike
Employees Worked With
Nadim Osseiran.
October 12, 2017
Loyal since 2011 I have been dealing with Willowdale Subaru since 2011. I leased a 2017 Outback from Michael in March. He was very helpful and efficient in maki I have been dealing with Willowdale Subaru since 2011. I leased a 2017 Outback from Michael in March. He was very helpful and efficient in making the purchase go seamless. His team went thru all the explanations in a very professional manner. I am very happy with the Outback and the service department. Thanks More
by Marlow Rubenstein
Employees Worked With
Michael Mantuano
October 11, 2017
Above and Beyond From the moment I stepped in to the dealership for the very first time, to receiving my keys, Michael Mantuano and the staff at Willowdale Subaru were From the moment I stepped in to the dealership for the very first time, to receiving my keys, Michael Mantuano and the staff at Willowdale Subaru were very welcoming and supporting in helping me to find the right car that worked for me. Michael is extremely knowledgeable as he provided me with specifics and details to consider for each vehicle within my budget. He is very professional and empathetic because, he was able to use an objective perspective in understanding my fears and needs. Lastly, Michael is an all around fantastic salesperson who provided me with support, optimism, and high quality customer service. I have recommended him to anyone interested in purchasing a new or used vehicle, and I will definitely continue to do so. All around, this was a great experience purchasing a car from Michael Mantuano and his supportive staff at Willowdale Subaru. More
by Naomi
Employees Worked With
Michael Mantuano
October 07, 2017
Amazing Michael mantuano is an amazing sales person, this fella went out of his way to find what I want and help me chose the right car I wanted. Very respect Michael mantuano is an amazing sales person, this fella went out of his way to find what I want and help me chose the right car I wanted. Very respectful, acknowledgable and thoughtful. Great customer service and willing to help me as a student more than just a sale. Helped me picked my first car and I want to thank him for that. I would really recommend him to family and friends. Thank you Michael! More
by Ivan123
Employees Worked With
Michael mantuano
October 07, 2017
Amazing experience and still going Bought my 15 sti from Michael Mantuano... all I can say is he is very knowledgeable and great to work with. As a car guy could tell he knew his stuff. Bought my 15 sti from Michael Mantuano... all I can say is he is very knowledgeable and great to work with. As a car guy could tell he knew his stuff. Have recommend him to various friends and wouldn’t hesitate to back to him. Have had no issues with the service department either. Would come back... More
by Justangels
Employees Worked With
Mantuano,Michael
October 04, 2017
Great customer service, great follow up, friendly stuff The stuff are great and very friendly, sale stuff are very nice and knowledge, great overall sale experience, great coffee machine for customer, facil The stuff are great and very friendly, sale stuff are very nice and knowledge, great overall sale experience, great coffee machine for customer, facility are very well display and clean, lots parking spot outside More
by Magic Life
Employees Worked With
Grace Long
