Wille Dodge Chrysler Ltd.

I’m in Victoria BC I made an appointment two days ago to get a headlight on my Dodge ram truck today. I go in there and they look at me like oh we don’t know if we’ll have time. You might have to keep your get a headlight on my Dodge ram truck today. I go in there and they look at me like oh we don’t know if we’ll have time. You might have to keep your truck on the weekend so we can put your light in And then the guy asked the other guy how long will it take to put her light in and the guy said oh probably about close to an hour and then the service guy was talking to at the counter said oh do we have a lightbulb? Their attitude was what am I doing? Asking them for a new lightbulb in my Truck I ended up just walking out so upset Friday. Maybe they all wanted the weekend off but I was paying for service why they weren’t welcoming. I don’t understand it all. I know I was really upset. I felt through. They thought I shouldn’t be there, but I had an appointment two days in advance More

I would recommend the service department to anyone who needs to have any work completed on their vehicle. Moose was amazing to deal with. He is very professional and communicated everything before any wor needs to have any work completed on their vehicle. Moose was amazing to deal with. He is very professional and communicated everything before any work was completed. Very good customer service. More

I just have to say, I was blown away with the service. Beau is best in his class and hands down, the best sales associate I have ever come across in any situation. He was so knowledgeable and patient, hon Beau is best in his class and hands down, the best sales associate I have ever come across in any situation. He was so knowledgeable and patient, honestly went over and above. He spent over an hour going over the vehicle with me prior to a test drive and then again prior to picking up the vehicle. I was drawn to the dealership because it is local, family owned, and I had previously bought a vehicle there. But Beau and Namika won me over, I would honestly pay more to buy a vehicle from them than anywhere else. Thank you both for such a positive experience. More

I recently had the pleasure of working with Moose at the dealership, and I couldn't be happier with the experience. Moose was incredibly friendly and made me feel comfortable throughout the entire process. dealership, and I couldn't be happier with the experience. Moose was incredibly friendly and made me feel comfortable throughout the entire process. He answered all my questions with patience and honesty, which I greatly appreciated. If you're looking for a trustworthy and knowledgeable car salesperson, I highly recommend Moose. He truly made the car-buying experience enjoyable and stress-free! More

What a xxxxing joke of a dealership, went in for a repair under warranty, cost me 6 hours of waiting just to find out that they didn’t do anything!!! And now they give me a call telling me that they not goi under warranty, cost me 6 hours of waiting just to find out that they didn’t do anything!!! And now they give me a call telling me that they not going to cover a new bumper under warranty!!! More

I have been dealing with Willie Dodge for years and have always been very satisfied with the service I have received there. Over the past few months I have had to visit their service department for a couple always been very satisfied with the service I have received there. Over the past few months I have had to visit their service department for a couple of minor issues and i serious issue. I have been so impressed the the quality of service from the service department. They are always friendly, there is never any wait and they always have the paper work prepared before hand. Once the service is complete, they always let you know when your car is ready to go. I definitely give them a 5 STAR rating and would not hesitate the recommend them to my friends. More

My sales guy Frank was amazing! Wasn’t pushy at all and made the deal very fast and comfortable. He worked on getting the price of my trade and new car to where I was happy. The fol Wasn’t pushy at all and made the deal very fast and comfortable. He worked on getting the price of my trade and new car to where I was happy. The follow up to make sure the car was working for my needs was amazing customer service as well! Would gladly go back or recommend him and the dealership to anyone. More

Got a great deal and excellent service from Beau Wille and this dealership. No high presure tactics. Heaps of knowledge to help you make an informed purchase. Highly recommended and this dealership. No high presure tactics. Heaps of knowledge to help you make an informed purchase. Highly recommended More

the wife was talking to one of the staff on the phone and said you've been approved for a truck, and told her to come in, when she came in the sales person then told her that she is only approved with this N said you've been approved for a truck, and told her to come in, when she came in the sales person then told her that she is only approved with this Nissan car that was full of decals, it was they're advertising vehicle, they were going to take all the stickers of it and give it to her. and she ask if she could get something else then the rude manager came out with attitude and told her if you don't want that you wont have a ride take it or leave it!!!! thanks for that DICK More

Be (a)ware Paid for “piece of mind” test drive on my Jeep. They found that my shocks were all shot and needed replacement. At 40k km I questioned how all 4 could be gone at the same time. They just a Jeep. They found that my shocks were all shot and needed replacement. At 40k km I questioned how all 4 could be gone at the same time. They just are and are out of warranty (timeBased). Quote $1,700 for Mopar. I didn’t want to replace with the same so I opted to get a lift and after market shocks at an off-road shop. To my surprise, when the off-road shop finished they returned the old shocks as all 4 are still good. The hard drive was due to “cupping” caused by over inflated tires. Fix - deflate to 227. Either the Wille mechanics are incompetent or they are purposely recommending customers unnecessary work. Beware and get a second option if using Wille. More