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Westwind Honda
Lethbridge, AB
302 Reviews
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302 Reviews of Westwind Honda
January 27, 2015
Back for the 3rd Honda! The 2015 CR-V is the third Honda we have purchased from McFadden Honda and we have always been pleased with the sales approach and the after sales ser The 2015 CR-V is the third Honda we have purchased from McFadden Honda and we have always been pleased with the sales approach and the after sales service. We have been a customer dating back to 2003. This time Cam Stobbs handled our sale and was friendly, knowledgeable and listened to what we were seeking then focused on the model and options that met our needs. We had a number of questions and if he didn't have the answer at hand took us to the service shop to get the answer from mechanics familiar with the model. We were also considering a competitor's offering and that aspect was handled ensuring we knew the merits of the Honda and with respect for the competition - this is as it should be. He also ensured we knew the basics of the features on the vehicle as we took delivery and these days that entails as much or more about menu navigation and drop down settings than drivetrains and handling. Stu Sinclair sourced the model and colour that we sought and had it delivered from another dealer's stock and ready for delivery within a few days at a competitive price. This was important to us as our previous 2009 CR-V was written off after an accident. Amanda Pocock was her usual helpful self in getting the paper work together. The bottom line is we would recommend anyone seeking to purchase a vehicle to contact McFadden Honda and see what they offer. Barry & Sue Harper More
by Barry
Employees Worked With
Cameron Stobbs
Helpful January 26, 2015
Happy customers Just bought a new Accord with the help of John Burko. A very positive experience. John was extremely pleasant, hard-working and knowledgeable. It w Just bought a new Accord with the help of John Burko. A very positive experience. John was extremely pleasant, hard-working and knowledgeable. It was a pleasure doing business with him. More
by Laz
December 16, 2014
awesome! Awesome people, great car! My husband and I bought new CR v. Cam And Amanda were very nice to us and we really like our new car! Thank you~~ Awesome people, great car! My husband and I bought new CR v. Cam And Amanda were very nice to us and we really like our new car! Thank you~~ More
by LethbeidgeJin
Employees Worked With
Cameron Stobbs
November 17, 2014
New Honda Pilot-2015 My wife and I just bought our brand new 2015 Honda Pilot. Our experience in that purchasing process was really good from the very beginning to the end My wife and I just bought our brand new 2015 Honda Pilot. Our experience in that purchasing process was really good from the very beginning to the end. I got my first appointment through online & they contact with me very quickly & assign me the requested sales person Matt. He is very professional, knows his job well, vast knowledge regarding product & it's features. Also Matt provide me a great experience of test drive. When we were ready with product then Amanda came & explain regarding everything about financing. All of the above Stu Sinclair is there to help you. Overall our experience was really great & I will surely recommend this place to my F&F. More
by Partha Sinha
October 24, 2014
I always feel like family at McFadden Honda! My wife and I just purchased a brand new Odyssey. I must say that everyone from the service department to the sales reps to the Management have been v My wife and I just purchased a brand new Odyssey. I must say that everyone from the service department to the sales reps to the Management have been very professional and courteous. I love McFadden Honda because there is a feeling of respect and that shows in their employees and customers. I had every need met and more with this dealership and WILL come buy my vehicles from Here as long as I can drive. I can't say enough about all of the staff at McFadden Honda and would recommend any person to this dealership. World class McFadden! More
by meddomeddo
October 24, 2014
Used Honda Pilot My husband and myself purchased a used Honda Pilot for our recently expanded family. We booked In a test drive and loved the vehicle along with the se My husband and myself purchased a used Honda Pilot for our recently expanded family. We booked In a test drive and loved the vehicle along with the service. Everyone we met were very nice and made the process effortless. We found out we had a tire pressure sensor that wasn't working and they quickly got us in to have it checked out. It's been a great relationship so far. Would recommend McFadden Honda to anyone. More
by tabatha.Beggs
October 14, 2014
2014 Honda Civic EX In May, 2014 I purchased a new 2013 Honda Civic Ex car. On September 28, 2014 the garage where I park the car was flooded (condo) and the car sat in In May, 2014 I purchased a new 2013 Honda Civic Ex car. On September 28, 2014 the garage where I park the car was flooded (condo) and the car sat in three feet of water. As a result, the insurance company wrote the car off. I drove to McFadden Honda to see if they had any 2013's left but, alas not. However, they had one 2014 Honda Civic EX on floor and as it was the last one, I put money down to hold this vehicle. As it took a couples of weeks to deal with the insurance company, I then went back to put more money on the car, but McFadden assured me that it was not necessary and that they would hold the car. This is my third Honda - the first was a used 1998 Honda Accord which served me well. The second being the 2013 and now my new 2014. The newer model has a couple of new additives which I appreciate. Beautiful little car and I will certainly enjoy owning and driving it. More
by BarbJean
September 12, 2014
Awesome Dealership! This was our 4th Honda that we have purchased from this dealer over the last 20 years or so. We tend to keep our vehicles for a long time, and the se This was our 4th Honda that we have purchased from this dealer over the last 20 years or so. We tend to keep our vehicles for a long time, and the service department absolutely is great to deal with! We feel like we're a part of the McFadden Family as they great us by name every time! The Product Specialist we spoke with, Matt Bourbeau, was exemplary! His no-nonsense business sense was refreshing, and he showed us all the new tech and safety features of the CRV, and actually took us on a real-world test drive! He has no problems showing us the benefits of Honda's Real Time AWD system when we asked, and took us through some very steep and rough terrain. The CRV handled everything we threw at it, and more! When we went across the street to the competition, they wouldn't let us drive their small SUV on gravel, let alone off-road, as they said it might wreck something! Matt was right! If you don't have confidence in your product, how can you expect your customers too? TOP NOTCH experience! Definitely worth the trip! Amanda in the finance office is wonderful as well, and very keen attention to detail! 10 out of 10 - every time! Thanks a million McFadden Honda, you will definitely have customers for like, and our children and grandchildren will be purchasing from you too! B. W. More
by xandosrayne
Employees Worked With
Matt Bourbeau & Amanda Pocock
August 25, 2014
3rd Vehicle Purchase Success My wife and I have just taken delivery on the 3rd vehicle from McFadden Honda in Lethbridge. The staff are total professionals who strive for custome My wife and I have just taken delivery on the 3rd vehicle from McFadden Honda in Lethbridge. The staff are total professionals who strive for customer satisfaction with every step. Not having an available car one of the salesmen, Matt, drove to the other side of town just so I could do a test drive. Matt drove first and took me on a real test drive..we went off road a bit so I could get a real feel of what the CR-V could actually do. I read reviews and saw videos on Youtube, but it was nothing like actually being in the car trying to get muddy. He was very knowledgeable and didn't try to "sell" me the car, he let the car do the selling for him. Shortly after I was dealing with their Sales Manager Stu on the final details and he was so friendly and remembered me and my family. Amanda is in the finance area and she's very helpful and honest. My 1 year old son was with me and into everything and she went through the details with a big smile on her face and made me feel very comfortable even though my kid was playing with all her pens are markers. When Matt/Stu wasn't available to give me final delivery she even helped me set up the new Bluetooth feature in my car and went over some other cool features with me before I left. I've honestly bought every car I've owned from McFadden and I'm glad to be a customer of theirs. There was a lot of competition for my business now that everyone was trying to clear out the 2014 models and I'm glad I came home...to Honda. More
by scottymak
Employees Worked With
Matt, Amanda, Stu
August 10, 2013
Went to the dealer to buy a new vehicle. There was a "demo" on the lot that was now 2 model years old that was back with the new vehicles. This vehicle had a new sticker on it indicating to my wife and "demo" on the lot that was now 2 model years old that was back with the new vehicles. This vehicle had a new sticker on it indicating to my wife and I that this vehicle, while having been driven, was still considered new. We inquired about the vehicle. The salesman was not able to help us the day that we were there as he was helping someone else and they were about to close. My wife left her name with the salesman to talk about buying a new vehicle. After several phone calls to her because we are fairly busy during the day we finally setup an appointment to come in and look at a "new" vehicle. My wife had asked me before calling what vehicle we should look at. I remarked that the incentives for the 2 model year old vehicle were not good enough to bother with it. In light of that we decided that we were going to look at an actual new vehicle that has not been registered yet. Sounds good right. Well we finally get off of work and trot down to the dealership that we have had so much trouble getting into during business hours. Low and behold what vehicle is it that greets us. A 2 year old vehicle that has been registered to the dealership owner. The same vehicle that my wife told Don Hildebrand that we did not want to see. I did not know how the conversation went at that point so I just went with it. We went out on a test drive and soon found out that because this vehicle had been registered before that it did not quality for new dealer incentives. What was the point to buying this vehicle. They can reduce the price all they want. This was a 2 model year old vehicle that 7did not qualify for the new incentives. When Don Hildebrand finally said that this vehicle was likely at 7% or so I looked at my wife with the look of "what the xxxx are we driving this vehicle for?". She was thinking the same thing. At this point I didn't know what her conversation was with Don. When we got back to the dealership we mentioned that we wanted to look at the 2013 and 2014 models, which were in fact new models. To this he replied "they have the same layout". Huh??? We said all along that we didn't want a used 2012 touring model but rather a new 2013 EX model. Didn't have the time of day for us to deal on a new car but all the shady underhanded tricks to sell a used model that he makes more money on. I have to tell you that we bought a 2008 Honda Civic that I was not very happy with as it wasn't the normal "Honda" quality that I have had before. I am willing to give Honda one more chance. However, if when we buy our new Honda Odyssey (from another dealer other than McFadden) and it doesn't live up to the quality that I pay for, I will never be back. Honda, you are on notice and judging by the volume of complaints about the 2000's models I am not alone. Do not go to this dealer. I advise to use unhaggle and get the best deal outside of Lethbridge. This is what happens when you are the only dealer in town. More
by deankirton
Employees Worked With
Don Hildebrand
