Westminster Toyota

Great team to work with, great service and the whole process was very easy. The finance process was very efficient and easy to work with. Overall great experience. The sales explained everything and I process was very easy. The finance process was very efficient and easy to work with. Overall great experience. The sales explained everything and I am very happy about the whole transaction. More

We ordered a RAV 4 XLE from Westminster Toyota in May; however, to date, we have not received the vehicle, which can be understood due to specific reasons. On June 29th, 2022, while checking online for av however, to date, we have not received the vehicle, which can be understood due to specific reasons. On June 29th, 2022, while checking online for availability, I came across a RAV 4 XLE Premium, which had been a cancellation. Therefore, I spoke to the salesperson in charge of my order. He said that the vehicle was available and the original customer for this vehicle had a protection package and asked whether it was fine for me to pay an extra cost. First, I disagreed, but later, when he said that the protection package cost was already included in the sale price as per the post on Facebook, I agreed and asked if I could come and purchase the vehicle. Suddenly he messaged me and said that his manager informed him that it was already sold. Even though he said that I kept checking on Facebook for similar vehicles and came across the same vehicle posted by another salesperson of the same location a few minutes back, mentioning that it was available. Then I contacted this salesperson who had posted on Facebook a few minutes back named GARRY ARORA, and he confirmed that the vehicle was available. Then I contacted my salesperson and asked him if the car was available or not because GARRY confirmed that it was available. Then he checked with GARRY and took his word since GARRY had confirmed with his manager. So, they asked us to come to the Westminster Toyota, and on our way, I received a message from my salesperson mentioning that they could not sell the vehicle and that they needed to hold this until tomorrow. However, we went and waited for some time for GARRY and our salesperson to attend to our matter. GARRY spoke to us first, blamed us, and acted like it was not his fault for misleading us and wasting our time and money. Suppose anyone is looking to buy a vehicle from Westminster Toyota, refrain from the salesperson GARRY ARORA as clearly, he lacks professionalism and customer service skills and acts like he knows everything. As customers, we trust dealers like Toyota more than car sales, but anyone can be unfortunate like us if we meet senseless humans like GARRY. More

Awesome team with transparent transactions. Great experience overall…. Didn’t feel any pressure and enough time was given to make an informed decision. Great experience overall…. Didn’t feel any pressure and enough time was given to make an informed decision. More

The worst experience that I had in my life with car dealer! I love Toyota and I always own Toyota because of reliability and honesty, but this dealer is the shame on respected Toyota brand name, the ma dealer! I love Toyota and I always own Toyota because of reliability and honesty, but this dealer is the shame on respected Toyota brand name, the management is the bunch of scammers, i had placed the order for new car but they lied to me from the beginning and tried to scamm bait and switch and more, so be careful with this dealer and go somewhere else. More

I purchased a used vehicle from this dealership and the customer service has been very poor. To start, I still have NOT received my copy of the paperwork or warranty information. I have left repeated messa customer service has been very poor. To start, I still have NOT received my copy of the paperwork or warranty information. I have left repeated messages and no one has returned my calls. My sales guy, Karan, was good. However the rest of the shop has let me down. They said they would clean the vehicle and polish some scratches and the scratches were not addressed. I have extended warranties and have asked for information on how to use the coverage and still have no copy of the warranty. They were more than happy to make the sale but have no interest in service after sale. They want to sell you a vehicle but have no interest in you after they get paid. More

I plan to purchase a 2022 Rav4 Hybrid XLE. The salesperson (Karan) is very un-professional. I made 2 trips to talk with him. First time, I talked with him about purchasing the brand new rav4 h The salesperson (Karan) is very un-professional. I made 2 trips to talk with him. First time, I talked with him about purchasing the brand new rav4 hybrid. He told me that they have car in shop if you have your own car to trade in. This dealership marked up the selling price with additional about $3100 for caremic coating on all brand new cars. All buyers must buy with it. He showed me the treader.ca website for some 2021 model rav4 hybrid thay costs more then new 2022 rav4 hybrid. At that time, I asked KARAN few times about that I have 2013 Sienna base model, no accident with 109000km for trade in. I want to know that how much my car worth. He told me to bring the Sienna in, then he will know how much that they will pay. Today, I back there with my Sienna. He didn't look at it. He showed me the trader.ca with trade in pricing at fair condition about $9150 to $11000. He told me that if your cartrade in price which is less than $9150. Is he crazy? My car is no accident, no body damage, no rust, inside is clean with only. 109000km..Also, with some genuine toyota accessories installed. If he let me know my sienna approximated trade in price is about $9000, I don't need to waste my time and gas go over there again. In trader.ca, most 2013 Sienna with over 150000km.is asking $20000. People should think about it before go to this dealership. Don't waste the time!! More

I went in to buy a 2022 RAV4 at advertised prize of $40,840. They wanted $66,000 at the store because market value of used cars went up. Okay so why not price it at $66000 so I don’t even bother drivin $40,840. They wanted $66,000 at the store because market value of used cars went up. Okay so why not price it at $66000 so I don’t even bother driving an hour. They valued my trade at $18,000 while it’s going for $48,000 Unreal: you can’t buy a car at full asking price. More

Bad Experience, full of lies, not fair, not transparent, persuasive, We are not happy of the transaction. persuasive, We are not happy of the transaction. More

First of all I want to say thank you to westminister toyota for giving me a new crolla cross. Secondly I want to say thank you to Garry Arora. Absolutely amazing person. Good communication. I got all my toyota for giving me a new crolla cross. Secondly I want to say thank you to Garry Arora. Absolutely amazing person. Good communication. I got all my paper work vary quick and fast. It's was my pleasure to deal with Garry . Very knowledgeable and explained every single thing. Best customer service,and will definitely return for a new car .thank you so much More

Full of lies. The worst experience in my life. I been dealing with Honda before and I never had to deal with lies. My husband do car share so we were very eager to The worst experience in my life. I been dealing with Honda before and I never had to deal with lies. My husband do car share so we were very eager to buy hybrid because of the soaring gas prices. They offered us to do trade in for our 2017 iM Toyota Corolla. Unfortunately we had to deal with Mr. Kartik. I don’t know if it would have been someone else our experience could have been different. He was full of lies. From the very beginning I was not able to build trust with him. I was so disappointed when he told us the trade in value for our car. He said this car is not fit for road we have to give it to the wholesale means who can use the parts out of this car. Being an innocent customer we thought there might be something wrong with our car that we don’t know. trade in allowance is 6683$ for the same car they have listed for 17998$ after we traded in on Thursday Feb 17th 2022. Mr. Kartik convinced us with his lies that our car doesn’t have market value. they can steep so low with lies. We went back to get answer for the lies. Mr. Kartik was off and we were told that it is listed but they are waiting on parts. If wholesale will give them less price they have to sell it with the loss. “Wholesale haven’t contacted them yet”.I said we were told that this is definitely going to wholesale who can sell parts because our car was not fit for road. On website all the features of our car is explained in detail as if it is all ready to sell. Mr. Kartik called us after an hour on our way home and mentioned that “even wholesaler has returned your car because he can’t get anything out of this car”. According to Mr. Kartik his boss was unhappy with him that he traded in our car that is worth of nothing. I swear we bought this car with about 72k mileage and sold at about 96k mileage. Never been for repairs other than oil change. I am so frustrated that I haven’t even seated in our new car yet. Please find someone else if you are trading in your car. I do not recommend Westminster Toyota. I have to go to different Toyota dealership for my car service now. I do not want to see them again. Note: There are dealer notes as well to buy a “wholesaler car.” More