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Wendell Motor Sales

Wendell Motor Sales
549 Fairway Road South
Kitchener, Ontario N2C 4A2
Canada

Sales: (519) 893-1501
Service: (519) 893-1530
Parts: (519) 893-1510

Manufacturers: Chrysler, Dodge, Jeep


Most Reviewed Employees
Wes Grosz Wes Grosz
Sales Consultant
Karen Dillon Karen Dillon
Service Consultant
Jeannine Edwards Jeannine Edwards
Service Consultant
Mark Scorfield Mark Scorfield
Sales Consultant
Carlo Renon Carlo Renon
Sales Consultant
Cynthia Sharp Cynthia Sharp
Sales Consultant
Dave McLennan Dave McLennan
Sales Consultant
Peter Holenski Peter Holenski
Sales Consultant
Mike Blake Mike Blake
Service Lead
Lee Douglas Lee Douglas
Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Coffee
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 5:30 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
144 Reviews
Wendell Motor Sales

Overall Score: 5 Star Rating4.8











About Wendell Motor Sales
Certified: Wendell Motor Sales
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Wendell Motor Sales has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Wendell Motor Sales
Wendell Motors employs more than 50 people and is the largest volume Chrysler, Jeep®, Dodge dealership in Waterloo Region. We offer a wide selection of new and pre-owned Dodge, Chrysler, Jeep, and Ram for your needs and our service facility is second to none. The Hendry family and employees are proud to have served the automotive needs of Kitchener-Waterloo and area for more than half a century, and to have developed a reputation for quality, service and customer-focus that speaks for itself.

Choose Wendell's! You'll be glad you did.


kpepper
5/14/2012 7:19:35 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jean Giles, Carlo Renon

My Review of Wendell Motor Sales:
I enjoyed working with Carlo.Carlo was very patient and addressed all my concerns and questions, It was a pleasure working with Carlo and the delivery went well.

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30
5/13/2012 6:59:19 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee Douglas, Dave McLennan, Cynthia Sharp

My Review of Wendell Motor Sales:
Our family was interested in a used vehicle that offered storage space and fuel efficiency. We have a van and wanted to downsize. Wendell offered attentive people that seemed genuinely interested in helping meet our needs. During my first visit to Wendell Motors, I met Cynthia. She answered many questions and showed us several options that were available. There was no pressure. I left my e-mail address for future contact.
Thank-you for the green tea Cynthia! I love your pink teapot. ?

During my second visit we met Dave. We informed him that we were talking with Cynthia. We were impressed on how he still assisted me in a professional manner. Cynthia was away on holidays, but he would let her know that we were in. He was always pleasant( a great sense of humour) and accomadating. He prepared vehicles for test drives. This helped in our decision.
Thank-you Dave! ?

During the visits we also met Lee. ( The Chief) During each visit to Wendells, Lee was pleasant and always welcoming. He was the shepherd for his sales staff. We felt positive and confident when he answered our questions. We knew he would not mislead us. He expected excellence in his vehicles/sales staff and wouldn't offer anything else.
Thank-you for your honesty Lee! ?

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mmccash
5/9/2012 6:55:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Moore, Steve Richards, Mark Scorfield

My Review of Wendell Motor Sales:
My wife and I had not bought a new car in almost 10 years. Each one of the staff members we dealt with was very friendly and very helpful. The delivery experience was excellent - very thorough and made sure that my wife and I were comfortable with all of the features and functions of our new vehicle. They stressed multiple times that if there were any issues at all to call anytime - and even gave us their cell phone number. I would recommend Wendell Motors to anyone looking for a great purchase experience.

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bradydwyer
5/7/2012 1:55:03 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Holenski

My Review of Wendell Motor Sales:
I am a long time jeep owner, and I research everything 10 fold. I have never been to Wendell motors before, but I should have. I have never really been impressed with any dealership until now. I went to several dealers before I came to Wendell's Peter Holenski was the first person I saw and he was great right from the get-go. I stopped by the dealer two weeks prior to my purchase, just to scope it out. Then I popped in one day 45 minutes before I had to be at work and Peter remembered me and the dealing began within 20 minutes I was the owner of a new Jeep. Peter was great, I thought it wasn't enough time, but the deal went through and I was on my way to work happy and surprised. I picked up the vehicle the next day and I am very happy with my experience. The Dealership was great and Peter was great. I would highly recommend this dealership and Peter Holenski.

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CherryRam
5/5/2012 9:03:15 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jean Giles, Carlo Renon

My Review of Wendell Motor Sales:
Started my relationship with Carlo by phoning the dealer and inquiring about prices of new Ram truck.He was very egar to have my business and answer all my questions.I shopped prices and found that Wendell is very competetive and the overall friendliness of the dealership was excellent.My wife and I even talked to the owner and found his excitment and positive energy a pleasent surprise.Overall this dealership made our purchase a great experience,we wish more dealerships were like this one.

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GuyWalpole
5/4/2012 8:46:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Karen Dillon

My Review of Wendell Motor Sales:
Karen has always been a joy to deal with. I always look forward to bringing in my vehicle for servicing in the hopes that her smiling face will be there to greet me. She is always efficient and explains what servicing and suggestions are required for the vehicle. Thanks Karen

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GuyWalpole
5/4/2012 8:07:56 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wes Grosz

My Review of Wendell Motor Sales:
From the start, our relationship with Wes has always been cheerful,easy and above all relaxed. From the purchase of our 2008 Dodge Ram to our 2012 Chrysler 200 it has always been my pleasure while waiting for the truck to be serviced to seek out Wes just to say high and enjoy his company. I can't stress enough what a joy it is to deal with someone of his professional caliber. His easy honest candor is his greatest trait. Keep up the good work Wes. Guy and Nancy Walpole

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Jboehmer
5/4/2012 9:41:52 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Holenski

My Review of Wendell Motor Sales:
I have been driving GM most of my life, when my G6 lease was up I went to my local GM dealer to find nothing on the lot that even interested me. Since the return of the Dodge Challenger I have always wanted one so when GM didn't pan out I went straight to the nearest Dodge dealer, Wendell Motors.

We met with Peter and test drove a used Challenger on the lot. I immediately fell in love with this car. After an hour of questions between Peter, my husband and I, I decided to purchase a new Challenger.

Pete, the management and customer service teams were terrific, they explained all of my options, found me the car that met every option I was looking for and delivered it to me in a few days.

My experience with Wendell motors was excellent. I would recommend Wendell to anyone looking for a new Dodge or Chrysler vehicle.

Really happy with this dealership and my car!

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Reviewwriter87
5/2/2012 10:10:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Blake, Wes Grosz

My Review of Wendell Motor Sales:
I had my vehicle in to be serviced for (at the time) an unknown issue that caused an annoying rattle going over bumps. My initial trip to the service department didn't yield much and I was frustrated with my problem not being fixed. I approached Wes Grosz (whom I purchased my vehicle from a couple years ago) and he immediately empathized with my concerns and literally stopped what he was doing in the office and took a test-drive with me so he could understand the issue I was having with my vehicle. After listening to the rattle, Wes insisted that he set an appointment with Mike Blake to take my vehicle home (while I received a car to use in lieu) and to hopefully diagnose the problem. I was very pleased with the effort and commitment to customer service that Wes displayed as he identified my concerns and provided a suitable solution.

I received a phone call the next day from Mike who explained in detail his diagnosis for my vehicle and how they were going to tackle the problem. The phone call was much appreciated as I learned some new information about my vehicle and was provided top notch customer service from Mike.

After my vehicle was fixed, I received calls from Wes ensuring that I was satisfied with the service provided and was urged to contact him with any concern I may have or if I wasn't completely satisfied with the service.

Not only was Wes a friendly and down-to-Earth salesman when I purchased my vehicle, but he continues to maintain a professional and customer service oriented approach. Wes went above and beyond my expectations to ensure my concerns were resolved and the extra service provided by Mike to fix my vehicle did not go unnoticed.

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fmminhas
4/30/2012 5:56:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Holenski

My Review of Wendell Motor Sales:
I would, and have, recommended Wendell Motor Sales and service to all of my friends. Our experience as a family has been very positive!

We have purchased several new vehicles from Peter Holenski at Wendell Motor Sales in Kitchener. I find Peter to be extremely knowledgeable about all the products and services offered by the Chrysler Corporation. Furthermore, Peter has a very polite and professional approach to car sales. There is absolutely no pressure, and he listens to what your needs are rather than imposing some scripted sales technique. Peter has provided us with extremely good trade-in values and very competitive product pricing. I also find that Peter's follow-up and continued customer service is quite refreshing and builds strong brand loyalty.

F. Minhas

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