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Wellington Motors Limited

Guelph, ON

4.9
774 Reviews

935 Woodlawn Rd West

Guelph, ON

N1K 1B7

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774 Reviews of Wellington Motors Limited

June 02, 2016

Run Around and then out the door Everything started out great. But it seems that as soon as the buyers order was signed it was different. I am not certain if they thought I would be b More

by rrbrazeau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Un listed or pictured manager, Karen Fozard , Marina Cal
Jun 02, 2016 -

Wellington Motors Limited responded

Robert, first off congratulations on your purchase of your new Jeep, I’m glad to hear you were able to secure a unit to your satisfaction! Your purchase here at Wellington was based on locating a Jeep as we did not have the exact unit you wanted in stock. In our over 75 years of selling vehicles we do endeavor to find an exact match to the options and colors selected by the customer, it’s not rocket science that this makes for a happy customer experience. When doing locates it’s a fluid process, we may contact dealers that have the exact or close match but have a deal on the unit pending finance approval. Two days later they don’t have a deal as the finance was not approved and now the unit is available again. If we find something that closely matches your original deal we re-price it accordingly [up or down] pending option changes and provide it as an option if you so choose. In the end I apologize that we were not able to secure a unit that matched your original wants and needs and happily refunded your deposit. Again, welcome to the Jeep family ….”It’s a Jeep thing” Sam Fairhall General Manager Wellington Motors

Jun 03, 2016 -

rrbrazeau responded

Sam, I appreciate your words however, I fell they are insincere. I provided four colour options, was going to accept a standard transmission, drop the tow package etc. In the end the price increased $2500 from our original agreement, even with a standard transmission. I was told that the Chrysler programs ended on Tuesday or Wednesday evening and that you all could have informed me that there would possibly be a price increase, but nothing. I will always feel as if I was dragged through a process I was hoping to avoid and should have been. I was a very qualified credit approved current and loyal jeep owner that went out of my way to visit your dealership. Who in the end felt duped. I am glad that it didn't go any further with your dealership. I think the icing on the cake for me was that while I sat there and based upon the Jeep.ca website the manager made one call and secured the vehicle I wanted from the beginning at a better price. Ironically it was one of the first three I forwarded to your sales person the first day.

May 29, 2016

THIRD TIME AROUND! As repeat customers, once again Mike Sharpe has made our buying experience fantastic and more! Mike will be there for you from start to finish and be More

by C & S Austin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, Dave Fozard , Mike Sharpe
May 26, 2016

Mike Sharpe is the Best! I purchased my 2016 Journey from Mike, he made me feel at ease with the process of buying a new vehicle. Mike took care of everything! He is the best More

by Carol Lagassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sharpe
May 17, 2016

Car buying made easy !! I dealt with Mike Sharpe in the purchase of my 2016 Grand Caravan. His knowledge and professionalism exceeded all my expectations. Never before have I More

by Mike Wilford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett
May 14, 2016

Black rims for 2015 Ram 1500,, Thanks John Byrne I Bought my 2015 Dodge Ram 1500 Sport, July 2015, I have been driving dodge Dakota trucks for over 20 years. The Ram Sport i bought from Wellington Mo More

by Brian
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Byrne
May 12, 2016

A Positive purchase experience Thank you Mike Sharpe, Karen & Dave Fozard for the information we received when we purchased our new Minivan. I would recommend Wellington Motors t More

by mynewvan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karen Fozard , Dave Fozard , Mike Sharpe
May 03, 2016

"Excellent Purchase Experience. Thank-you Mike Sharpe. :) It all started, when my Daughter and I went to Wellington Motors last fall, to possibly purchase a new Minivan for her. We dealt with Mike,and I must More

by Deb--Cambridge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Corbett, Mike Sharpe
April 30, 2016

Chris and Karen I was lucky enough to deal with Chris and Karen to buy a new Jeep Patriot and they made the experience comfortable me very easy. I would say anyone go More

by Josh77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Fozard , Chris LaChapplle
April 21, 2016

A hassle free Experience I had been considering buying a new truck and I had already narrowed down the search to a Ram 1500. A friend of mine recommended that I deal with Bren More

by Ram Buyer 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
April 20, 2016

Customer service Wellington motors was a great experience for us as a family. The car salesmen were all friendly, smiling and happy people. Very accommodating and stre More

by Garage guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Fozard , Dave Fozard , Mike Sharpe
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