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Wellesley Toyota
Wellesley, MA
1,796 Reviews
As a family owned and operated dealership since 1989, we treat our customers the same way we'd want to be treated. Our product experts help you find the right vehicle for you and your family. No pressure. No hard-sell. Just friendly, supportive and knowledgeable staff to help you through your entire decision making process. It's the dealership experience you've always wanted.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,796 reviews
April 29, 2024
I enjoyed my experience working with Mark Welcome. He was knowledgeable about his cars, and was both professional and affable in demeanor. It's worth asking for Mark if you're visiting Wellesley Toyot He was knowledgeable about his cars, and was both professional and affable in demeanor. It's worth asking for Mark if you're visiting Wellesley Toyota. More
by Demanding Customer
Employees Worked With
Helpful April 29, 2024
"Smooth transaction from start to finish! Mark and all the staff were knowledgeable, friendly, and made the whole car buying process a breeze. Highly recommend!" Mark and all the staff were knowledgeable, friendly, and made the whole car buying process a breeze. Highly recommend!" More
by Bzay
Employees Worked With
April 29, 2024
I have previously purchased a vehicle here and was overall happy with my experience. I was a returning customer only 18 months later due to an accident. I was once again, very pleased with my experien overall happy with my experience. I was a returning customer only 18 months later due to an accident. I was once again, very pleased with my experience. I would recommend Wellesley Toyota to friends and family purchasing a new vehicle. More
by Klmurphy585
Employees Worked With
April 29, 2024
I came to the dealership through the service department, where they were knowledgeable and helpful, and they communicated well about ongoing service work - and took good car of me and my vehicle. When it c where they were knowledgeable and helpful, and they communicated well about ongoing service work - and took good car of me and my vehicle. When it came time to for me to buy a new vehicle , I found the salesman, Mark Welcome helpful in advising me and showing me different options. He was patient with me and was very low-keyed about the possible sale. I felt no pressure, and Mark answered my questions, made himself available, and left me feeling goid about the purchase and the dealership. More
by Thomas
Employees Worked With
April 27, 2024
Kevin Kielty was so patient and helpful as we figured out what we needed. Glad to have got my car from the place I will service it. what we needed. Glad to have got my car from the place I will service it. More
by Jennifer French
Employees Worked With
April 26, 2024
Super rude and unfriendly experience. Everyone looked miserable from the staff to the customers, not a smile or friendly face in sight. No one greeted us at the reception desk. Had to cha Everyone looked miserable from the staff to the customers, not a smile or friendly face in sight. No one greeted us at the reception desk. Had to chase down a random staffer to get acknowledge that we even entered the premises. May go as far as to say it was an Invisible Man experience (the book by Ralph Ellison, not the movie, if you know you know), but definitely got a “Get Out” feeling. First time ever visiting a car dealership that didn’t want to sell a car to a paying customer. Basically, the salesman Mark initially refused to grant a pre scheduled test drive, claiming that he didn’t want to put miles on the vehicle, unless we were paying for it in cash only. This happened within seconds of us sitting down and he went on to make a bunch of uncomfortable utterances about it being an very affluent area and people in general not having that kind of money sitting in the bank. Even after entertaining all of his unusual terms and conditions he still came up with weird and less than truthful excuses not to close the deal. Perhaps the car sold before we got there, perhaps he didn’t want to do business with an out of state buyer or perhaps assumptions were made about who we were and what we had as soon as we walked in. Who knows?? But it was a terrible experience and a colossal waste of time. Felt icky, like their inventory was reserved for a “specific group” of people. I would avoid spending your money or time at this place. Very disappointing even with the bar already set low for car sales in general. Very awkward. More
by Uncomfortable experience
Employees Worked With
April 21, 2024
Kudos to Marcus squared, Mason and DeOliveira. There was no hard sell. I wasn't sure if I was going to buy new or used. However, when I saw the monthly payment for a new Rav4, used was my only way There was no hard sell. I wasn't sure if I was going to buy new or used. However, when I saw the monthly payment for a new Rav4, used was my only way to go. When I told Marcus Mason, he was more than happy to show me used Rav4s. It only took me 8 days to decide on my new to me car. These 2 guys worked hand in hand to make sure I was going to be thrilled with my new car. Now to Matt Houligan (his real last name is Houlihan) but he is quite the character. He put together a few different financial profiles for me so I could make a decision on what I wanted for a monthly payment. He got me a decent interest rate and got the financing put together in about 30 minutes. I would highly recommend Wellesley Toyota. Great customer service, no hard sell and got me in my new car in just over a week. Thank you guys!! Great job!! More
by Iamdragonlady
April 19, 2024
Marcus DeOliveira was outstanding. The man is a legend. Came in for a 2022 Tundra TRD Pro and he made the sale smoothly. Very knowledgeable. The man is a legend. Came in for a 2022 Tundra TRD Pro and he made the sale smoothly. Very knowledgeable. More
by Evidrod
April 18, 2024
Purchased a Highlander Hybrid because we're having a baby; dealer insisted they couldn't go below $3k over MSRP. Felt kinda bullied and was pretty disappointed in their tactics. I found out later that t baby; dealer insisted they couldn't go below $3k over MSRP. Felt kinda bullied and was pretty disappointed in their tactics. I found out later that there are other nearby Toyota dealers that ONLY sell at MSRP and I would definitely not recommend Wellesley as a first option. More
by AB
Employees Worked With
N/A
April 16, 2024
Clear concise communication kept the situation calm! Did not allow me to stress about spending money on a car. Well done Nathan! Did not allow me to stress about spending money on a car. Well done Nathan! More
by Sam1
Employees Worked With
