Wellesley Toyota - Service Center

John has always been great! Helped me out with getting my service and inspection done for my Camry I bought from him last year Helped me out with getting my service and inspection done for my Camry I bought from him last year More

Absolutely horrible experience. To begin with, they lied about car condition. Just after delivery I found horrible scratches on the inside. And that was brand new vehicle with 6 mil To begin with, they lied about car condition. Just after delivery I found horrible scratches on the inside. And that was brand new vehicle with 6 miles on it. When contacted, I was told oh well, papers signed, nothing we can do. You own it now. I have prepaid service contract. When time and milage came, I asked if transmission service was included. I was told no and that it is not required until 90k. That came from service manager, I think his name is Sean. And then, few months later I asked about it again and was told by the same person that transmission service is required at 60k(!!!). I got upset and when mentioned that Sean himself told me it was 90k, Sean turns around and says - I would never say that. They lie to you looking you in the eyes. After that there was an argument about replacing fluids. Toyota said they cover it in their contract. Dealership said they do not. And there were few more incidents. I had to take business else where in order to get honest service. At Wellesley Toyota they do not like customers asking questions and check on what they are told by service department. And if you do ask, you automatically become an enemy and you are told by manager that you may want to consider taking your business to another dealership. First time in years I ran into such a dishonest dealership. STAY AWAY IF YOU VALUE YOUR TIME AND NERVES. More

Went in looking for prices on a car as my lease is up soon and i'm looking to change. this salesman named Victor helped me out and answered all of my questions well. He was patient, respectful, eased my soon and i'm looking to change. this salesman named Victor helped me out and answered all of my questions well. He was patient, respectful, eased my concerns and guided me on what my best options are. I'll definitely be back soon as my lease is up to purchase a car from him More

I mistakenly changed a setting on the screen and couldn't get back to the original. I also needed some assistance in getting comfortable with CarPlay uses. Andrew Lee, my sales employee contact, gave me a get back to the original. I also needed some assistance in getting comfortable with CarPlay uses. Andrew Lee, my sales employee contact, gave me a time that he thought he would be free and then wasn't. Mark stepped in and walked me through both issues. More

Wellesley Toyota has an amazing service department. We have been customers for over 30 years and have been always amazed at the excellent service. Everything needed is provided quickly and professional We have been customers for over 30 years and have been always amazed at the excellent service. Everything needed is provided quickly and professionally, with cheerfulness and kindness. Even when we moved to NH from MA, we still returned to have major service and to buy new Toyotas. Now we are back and continue to have great confidence in the integrity of Wellesley Toyota and the amazing service staff. Thanks especially to Dan Viola, Justin, Matt, Bob and all of the excellent team. More

Marcus was very helpful and informal and walked me through the process very efficiently! Educational and enthusiastic as they come, the dealership as a whole was very friendly as well! Thank you Marcu through the process very efficiently! Educational and enthusiastic as they come, the dealership as a whole was very friendly as well! Thank you Marcus and Toyota Wellesley! More

I only go to Wellesley Toyota for purchasing and service I only see John imparato as he has the best customer service and truly cares about his customer’s satisfaction. I only see John imparato as he has the best customer service and truly cares about his customer’s satisfaction. More

Mark Welcome is fabulous!He is customer service on Mark Welcome is fabulous! He is customer service on steroids... He will go above and beyond the call of duty. Wellesley Toyota is lucky to have him Mark Welcome is fabulous! He is customer service on steroids... He will go above and beyond the call of duty. Wellesley Toyota is lucky to have him . The whole dealership is terrific. It’s clean, well sanitized and organized. All the staff both sales and service are all about customer service. They are a pleasure to deal with... I wouldn’t go ant anywhere elae. More

Excellent service all around! They were efficient, friendly, and helpful. They made buying a car during the pandemic surprisingly easy; they brought the car to us for the test drive, and brought it ba friendly, and helpful. They made buying a car during the pandemic surprisingly easy; they brought the car to us for the test drive, and brought it back to us when all the paperwork was signed. They were patient with us and answered all of our questions, and we felt well taken care of. Would definitely recommend! More

Worst experience ever! $3600 to have them damage our car. I took our Highlander (which we bought from this dealer) in for an oil change and inspection sticker. Received a call saying the car needed $3300 in I took our Highlander (which we bought from this dealer) in for an oil change and inspection sticker. Received a call saying the car needed $3300 in assorted repairs. Foolishly, I trusted them and approved having them do the repairs. Then the really aggravating problems started. When I went to pick up the vehicle the door lock and latch on the door they worked on was broken and non-functional. To be clear, there was never anything wrong with this lock or latch prior to bringing the car to the dealer. Since the door now wouldn't stay closed while driving (dangerous) we agreed to have them do the repairs. Then they tried to charge us $500 to fix the door that broke while they had the car!! Finally, they agreed to comp the labor, but charged $280 for the Toyota part that could be bought elsewhere for a fraction of the price - and acted as if they were doing us a favor. More