Volkswagen on Regent - Birchwood

I purchased a brand-new 2025 Volkswagen ID. 4 approximately four months ago. Since taking delivery of the vehicle, I have already had to visit the dealership three times due to various issues. A 4 approximately four months ago. Since taking delivery of the vehicle, I have already had to visit the dealership three times due to various issues. As a new vehicle owner, this has been both frustrating and disappointing. On the morning of July 22, 2026, I started the vehicle and was immediately greeted by multiple warning and error messages on the dashboard. I attempted to drive the vehicle, but I quickly noticed that it had very little acceleration. The vehicle struggled to gain speed and felt as though it was dragging, making it unsafe and concerning to operate. After dropping my wife off, I decided to take the vehicle directly to the dealership to prevent any further damage and to ensure my safety. The dealership arranged an Uber ride to take me to work, which I appreciated. Unfortunately, that was the only positive aspect of my experience that day. By the end of the business day, I had not received any updates regarding the diagnosis or status of my vehicle. When I contacted the dealership, I was informed that they had not had time to inspect my vehicle. I was also told that no loaner vehicles were available. Instead, the only assistance they could offer was a discounted rental rate through the car rental company. I found this response extremely disappointing. I understand that unexpected repairs and scheduling challenges can occur, but when a customer experiences a significant issue with a nearly new vehicle—especially one that may be unsafe to drive—I believe the dealership should make every reasonable effort to minimize the inconvenience. Simply offering a discounted rental at the customer's expense does not reflect the level of customer care I expected when purchasing a brand-new vehicle. This experience has left me with the impression that once the sale is completed, customer support becomes a lower priority. That is not the level of service I expected from Volkswagen or its dealership network. Purchasing a new vehicle should provide confidence in both the product and the support behind it. Unfortunately, my ownership experience over the past four months has been marked by repeated service visits, unexpected vehicle issues, and a lack of adequate customer support when I needed it most. I sincerely hope Volkswagen and the dealership will review how situations like this are handled in the future. Customers who invest in a new vehicle deserve timely communication, appropriate transportation assistance, and service that reflects the trust they place in the brand. At this point, my experience has been far from satisfactory and has significantly diminished my confidence in both the dealership and the Volkswagen ownership experience. More

Save yourself the grief and shop elsewhere this place is a joke and do not know how to keep a deal and respect there customers. a joke and do not know how to keep a deal and respect there customers. More

They put on a friendly front, but there's zero honesty here. I'm no mechanic, yet I managed to fix something they claimed they couldn't. Extremely frustrated and disappointed with their lack of integrity! here. I'm no mechanic, yet I managed to fix something they claimed they couldn't. Extremely frustrated and disappointed with their lack of integrity! More

With my experience was not good because I bought car from them has the safety, but after 1 week car has problems I want back to them they told me I have to change all the stuff in the break and I changed but them has the safety, but after 1 week car has problems I want back to them they told me I have to change all the stuff in the break and I changed but the car still has problem.I tried to call the service department, but every time they told me nothing wrong with it. I want to another mechanic just for diagnosis , and the found a lot of problems in the brake. More

David Pommer and his team truly go above and beyond. I brought my Golf R in for service today and they really went that extra mile. Fantastic techs. Great service staff. Beautiful dealership. And brought my Golf R in for service today and they really went that extra mile. Fantastic techs. Great service staff. Beautiful dealership. And Nespresso coffee! What more could you ask for. Thank you David to you and your team More