Universal Ford Lincoln

Patrick is awesome bought my second vehicle from him, only reason I came across town to Universal. 5 star for him. Finance department was awful, worst experience ever. Acted like I was untrustworthy & af only reason I came across town to Universal. 5 star for him. Finance department was awful, worst experience ever. Acted like I was untrustworthy & after paying full price charged me 80$ to use cc. Blamed me for not reading a email. So behind the times with technology. Poor customer service. More

The staff are awesome to deal with. Got me into a newer vehicle and helped do everything possible to get me on my way. Billy and Jenni were absolutely awesome to deal with Got me into a newer vehicle and helped do everything possible to get me on my way. Billy and Jenni were absolutely awesome to deal with More

I think it is a good time to write the review after I bought my car six months ago at Universal Ford Lincoln. Randy was helping me until the last step I could drive and have my own car. I bought a used c bought my car six months ago at Universal Ford Lincoln. Randy was helping me until the last step I could drive and have my own car. I bought a used car with the high kilometer. I drove the car to Jasper last week. I can tell that I bought a good car. It still works well since I bought it. Anyway, I highly recommend to visit Universal Ford Lincoln. More

Randy MacFarlane found me the car i wanted. Made sure I was comfortable in it and my dogs would fit in it too. I should many more kilometers in it than my big vehicle I had previously. Very tho Made sure I was comfortable in it and my dogs would fit in it too. I should many more kilometers in it than my big vehicle I had previously. Very thorough and friendly. More

I went to Billy, since I've purchased vehicles from him before, because I was looking to buy a certain type of truck. All though he couldn't get me into the initial truck we were looking at, he asked me to before, because I was looking to buy a certain type of truck. All though he couldn't get me into the initial truck we were looking at, he asked me to have faith. Sure enough, out of the blue he calls me a week later and says he found me a truck. This one I liked more than the first one with better payments and a price tag that made me feel like I robbed him. He even watched my dog while I cleaned out my old vehicle! Thanks Billy for the continued outstanding service! More

Billy Tran is an excellent salesperson. I have dealt with quite a few and he is the cream of the crop. His knowledge and personality as well as his determination to get the right vehicle fo I have dealt with quite a few and he is the cream of the crop. His knowledge and personality as well as his determination to get the right vehicle for your needs were very impressive. He works within your budget, very impressed and his follow up is superb. More

They were amazing and got me my vehicle faster then I thought I would get, amazing job guys keep it up thought I would get, amazing job guys keep it up More

Billy Tran has never disappointed myself, my friends and family. I will always support Billy and give him every single referral I possibly can!!!!! family. I will always support Billy and give him every single referral I possibly can!!!!! More

Could not find a better service than with Universal Ford and Mr. Macfarlane! What an easy/peasy experience! I highly recommend anyone looking to purchase their next car to find Universal Ford/Mr. Macfarlane and Mr. Macfarlane! What an easy/peasy experience! I highly recommend anyone looking to purchase their next car to find Universal Ford/Mr. Macfarlane! We love our Ford Escape, runs like butter!! More

I came here looking to test drive a truck I found online. The salesman George was very helpful and showed me the truck as well as a few others. After test driving the truck and looking under the hood I had a The salesman George was very helpful and showed me the truck as well as a few others. After test driving the truck and looking under the hood I had a few different concerns. I asked George if there's anything they can do about the obvious problems with the truck. So he went to ask the manager Sean. Sean came out and told me that none of my concerns where valid and they will not be flexible with the price. After saying that he asked me if I wanted to buy the truck and I told him no. He asked me why not and I just told him I don't want the truck and I went to leave. As I was leaving he was aggressively yelling at me to come back. I left hoping to never deal with Sean and their condescending customer service again. I thought that was the end of it. A few days later I get I call from a new salesman saying that the last salesman George does not work there anymore and he asked me if I want to come back and look at the truck. As if George was the problem (he was not). I told the new salesman I have already bought a truck from a different dealership and I couldn't be more happier. He said okay and hung up. Since then they continue to call me to try to sell me a truck. STOP CALLING ME. I will not be back and I do not recommend anyone to buy a vehicle from Universal ford Lincoln. More