Turpin Kia

Bying a Second Hand Car Just bought my second Kia Soul from this dealership and all of the people that I dealt with ( Mike, Andre, and Fern) were nice to work with. The serv Just bought my second Kia Soul from this dealership and all of the people that I dealt with ( Mike, Andre, and Fern) were nice to work with. The service department did a very good job when servicing my first Soul and I expect it will continue with my second. More

Great Experience Excellent experience dealing with Mike Peters and Andre Smith who were very helpful with their advice and suggestions when I was in the process of sel Excellent experience dealing with Mike Peters and Andre Smith who were very helpful with their advice and suggestions when I was in the process of selecting model and accessories etc. It was a real pleasure to do business with this dealership. More

Safety First Right ? A few months ago I had a few buttons sticking on my steering wheel. I brought it into my local Kia and trusting the service members to do their job an A few months ago I had a few buttons sticking on my steering wheel. I brought it into my local Kia and trusting the service members to do their job and fix the problem , which they did. The same day I contacted them again and said there was a light on for my air bag. They reassured me it was normal and everything was fine but to bring it in so they could have a look. I brought it in they looked at it , expressed that it was normal, safe and everything was good to go. During these months I brought my car in for regular oil changes and everytime they drove my car and signed off there were no issues. Two weeks ago my brother in law got into my car and saw this light on. He assured me it was not okay to be on and to contact the dealership. I did. They told me I was wrong this was normal and it will turn off when someone sits down. I explained I drive my car everyday and the light does not turn off. They also told me to get a second opinion because they have already looked at this issue. I contacted another shop and they were shocked and very honest and explained that this light being on meant my air bag was off and would not deploy if I got into an accident. They also were so kind and professional as I was in tears and shock that I have been driving around unsafe. Today I brought my car into Donnelly Kia and their orginal thought was correct my air bag was not plugged back in. For months I have been driving around unsafe and all because I trusted a professional mechanic to do their job. Shame on you for telling me I was wrong. Turpin Kia Shame on you for not listening to my words and concerns and putting my life at risk because you refused to listen. More

Exceptional experience The staff was very professional and took their time to explain everything to me. I really enjoyed my experience. Before I left with the car Andre m The staff was very professional and took their time to explain everything to me. I really enjoyed my experience. Before I left with the car Andre made it a point to make sure that I understood everything on the car and how everything worked. She was very knowledgeable and was able to answer all of my questions concerning my new vehicle. I would recommend this dealership to anybody who wants to buy a vehicle. More

2015 Kia Rondo Purchase Very positive experience dealing with Turpin Kia. Staff is very knowledgeable and went out of their way to help select a great car. Happy customers. Very positive experience dealing with Turpin Kia. Staff is very knowledgeable and went out of their way to help select a great car. Happy customers. More

Very impressed! We came into the dealership to look at the Kia Sorento. We were warmly greeted by Dave and felt immediately comfortable and welcome. Dave is extremely We came into the dealership to look at the Kia Sorento. We were warmly greeted by Dave and felt immediately comfortable and welcome. Dave is extremely knowledgeable about the product he is selling. We were very impressed with him! It was a no pressure experience. We have never felt so relaxed purchasing a vehicle before. Even the negotiation experience, which is not normally pleasant to deal with, was way above our expectations. What an asset Dave is to the business! He went above and beyond to ensure we were happy customers. Thank you so much Dave! More

Challenging to find this kind of service and integrity! Great experience with sales department (helpful, honest) during the purchase of our used vehicle (treat you the same as if buying an expensive new veh Great experience with sales department (helpful, honest) during the purchase of our used vehicle (treat you the same as if buying an expensive new vehicle), to the work we have had done through the service department to date. Treat you well, foresee issues and work it out for you without always having to ask. Not rushed when you would like answers for your concerns. Quite different from most of the "city" dealerships we have had dealings with, or many other businesses today that have lost what many of us remember to be "customer service". More

Excellent people who work to gain and maintain your trust. Respectful and helpful staff who go out of their way to help you make a decision on the vehicle that is right for you. Strong knowledge of the Kia br Respectful and helpful staff who go out of their way to help you make a decision on the vehicle that is right for you. Strong knowledge of the Kia brand and very supportive of your individual needs. I found Mike to be a very honest Salesman who provided great detail on the car itself and Andre was quick and friendly with organizing the terms and financing. I came in with the intent to have a vehicle serviced and when all was said and done, of my own volition, I walked out with a significant upgrade at an excellent price. I suspect I've found my forever dealer. More

Great dealing with them, as always I just bought my third vehicle from Turpin and was just as happy with the service, negotiations and treatment that I received this time as with the ot I just bought my third vehicle from Turpin and was just as happy with the service, negotiations and treatment that I received this time as with the other two occasions. Very professional, no pressure and helpful More

Friendly, excellent and thorough. The is a "small town" dealership and we experienced the politeness and friendliness that one expects in a small town. There was none of the high press The is a "small town" dealership and we experienced the politeness and friendliness that one expects in a small town. There was none of the high pressure we experienced at a number of dealers in Ottawa yet the Forte was thoroughly explained and a test drive offered and accepted. We are very pleased with our purchase and the interactions we had with Both Mike and Andre. More