ToyotaTown | Page 726

Attention to details and ability to listen. Mike Manarsky demonstartated a willingness to give special attention to the situation I presented and then delivered. Great results!!! demonstartated a willingness to give special attention to the situation I presented and then delivered. Great results!!! More

i googled toyota dealerships in london. i contacted via email a link(toyota town) that had a very high rating from people who had dealt with toyota town. within a very short time of expressing interest in email a link(toyota town) that had a very high rating from people who had dealt with toyota town. within a very short time of expressing interest in buying a new toyota via the toyota town link, i received a call from christina. subsequently i was put in contact with nicole. this prompt attention and further conversations impressed me. i explained what i wanted in terms of model and accessories and what my conditions were: would you accept a trade in with a deposit and and a cash down payment ?with the balance financed in biweekley payments?.they were agreeable and i asked them to forward me a quote with those terms. i told nicole i would be getting two more quotes with those same parameters. when i approached two other dealers, nicoles(toyota towns) bid was the lowest and so they got my business. andre also played a role in finalizing the deal. i was impressed with toyota town in that not only did they impress me with their showing me they wanted my business but also the fact that that nicole came in with the best offer. not only did they talk the talk but they walked the walk. but it was more than that . i was treated very generously . when i travelled more than 500 kilometers to pick up my truck. i received a delicious lunch(courtesy of nicole) of home made soup and beverage and for my long journey home to kirkland lake, nicole presented me with a a lovely thank you card and also a timmy's gift certificate that provided me a breakfast. in my 70 years , i have bought many vehicles but i have never before been treated in such a friendly, generous, and considerate way. all i can say is thank you nicole and those who helped me at toyota town and to all of you who made for me a such a pleasant experiences doing business with you. More

Bought a 2011 dodge journey from Frank Circelli at Ttown. Frank was very pleasant to deal with.. He was friendly and not pushy. Frank was very willing to answer all our questions and walk us through Ttown. Frank was very pleasant to deal with.. He was friendly and not pushy. Frank was very willing to answer all our questions and walk us through all the business stuff. Everything we asked for in our deal with Frank was complete upon pickup of vehicle. Frank was great to deal with. My wife and I felt the whole process was very relaxed when dealing with Frank.. He made everything comfortable. I would highly recommend anyone looking for a car to see Frank at Toyotatown. More

Mr Estrada was extremely polite and answered our questions ,and listen to what we were looking for in a used car. Very impressed with the 2012 Corolla when we picked the car up. questions ,and listen to what we were looking for in a used car. Very impressed with the 2012 Corolla when we picked the car up. More

An excellent experience!!!!! I highly recommend Shawn. He was very knowledgeable friendly and polite. I love my new Tundra. The dealership was very accommodating for all of my new vehicle needs. was very knowledgeable friendly and polite. I love my new Tundra. The dealership was very accommodating for all of my new vehicle needs. More

Nicole was very friendly, and what we really appreciated about her was that she really listened to what we needed for our family, and didn't try to sell us on anything else. She was practical, and didn't tr about her was that she really listened to what we needed for our family, and didn't try to sell us on anything else. She was practical, and didn't try to push anything that wasn't a fit, even though it might have been more profitable for her. We did find that Nicole was a little unorganized as far as information given (there were a few misunderstandings in our communications), but she did correct this, and was very apologetic. We also realize that she was fairly new at Toyota, so with this in mind, she did very well considering. If we could give her any advice, it would be to keep listening to the customer and continue doing what she's doing with selling what the customer wants/needs. Keep up the honesty. She does a great job, and will get even better as she learns to check and double check numbers and communications back and forth with her manager, so there is no confusion. We had dealt with Gwen Jones with our previous purchase, and worked with her this time on the financing. We were very pleased with her in sales, and she brought that same level of professionalism and service to finance. Gwen is awesome. Thanks Nicole, Gwen, and Toyota Town. More

I bought a used Toyota Yaris here. My experience was great! Very friendly and informative staff. Everything went smoothly and quickly. I would highly recommend buying a car from this dealership. Nic great! Very friendly and informative staff. Everything went smoothly and quickly. I would highly recommend buying a car from this dealership. Nicole was great and super friendly and very helpful. More

I walked into ToyotoTown on Monday morning. I was quickly greeted and introduced to Jason Janusz. I wanted to trade in my 2006 Scion XB for a new Scion XB. I wanted the best trade in value I could get, plus greeted and introduced to Jason Janusz. I wanted to trade in my 2006 Scion XB for a new Scion XB. I wanted the best trade in value I could get, plus the amount I would be paid if I just sold them my car. Very quickly, Jason had all the figures for me. What is a very stressful situation {to me}, Jason made totally painless! He was awesome. We test drove the new Scion XB and I was in love, all over again. I have really enjoyed my old Scion XB and was struggling about giving it up. Jason worked hard to get me a very good deal. He is the nicest,considerate, professional, yet welcoming salesman I have ever met. I have 2 sons, one of which is Jason's age, and he made me feel as comfortable as if he was my own son. When I arrived to pick up my new car today, Jason had a freezing cold bottle of water waiting for me on his desk. He had even remembered I liked water. Jason is an awesome guy and he treats you as if you are family. {the good kind of family. lol} He explained everything to me in terms that I could understand. If I did not understand something he very patiently took the time to make sure that I did. I cannot speak highly enough of Jason and my dealings with him. I would send anyone to him and ToyotaTown, to buy a Toyota or Scion product. I know they are awesome cars. I never had a problem with my last Scion , purchased in 2005, traded back to Toyota in 2013. I, as a woman alone, can sometimes feel intimidated by a car dealership and salesmen. However, I have to say, not once did I feel anything but completely comfortable, throughout my dealings with Jason or ToyotaTown. Jason came out to the new car and showed me and explained how everything worked. He also said I was welcome to come in anytime or call him anytime, if I have any questions about anything about my car. I know he means it. He did not just sell me a car and make me feel like I was on my own. He made me feel very comfortable to come back or call at any time. I think Jason is an awesome Sales Representative at ToyotaTown and they are very lucky to have him. He has a certain passion about cars. It isn't just a job to him and it shows in how he conducts himself with clients, such as myself. Awesome job Jason, 5*****, Thank-you for being such a great guy and making me feel so comfortable. It really means a lot to me. I will recommend you to anyone I know looking for a car, new or used. Paula Littzen London. More

Mr. De Felice was very courteous and helpful with the service of my vehicle and advising me on what future maintenance I should consider. I was particularly appreciative of his ability to provide my v service of my vehicle and advising me on what future maintenance I should consider. I was particularly appreciative of his ability to provide my vehicle's service record from the Toyota dealer system. Thank you Jason. More

The previous owner of my 2013 Camray had had a damaged The previous owner of my 2013 Camray had had a damaged portion of the car poorly painted, e.g. "orange peel" surface and impurities in the paint. T The previous owner of my 2013 Camray had had a damaged portion of the car poorly painted, e.g. "orange peel" surface and impurities in the paint. There was a rough edge near the inside area where the rear passenger door closed and the door itself did not close as well as the three other doors. When I brought all this to the attention of the sales people, a couple days after I had purchased the car (weekend intervening), they offered to have the areas in question fixed and repainted properly, free of charge to me. While this was being done, I was given a loaner car and didn't even have to pay for the gasoline used! While ToyotaTown had my car, I ordered mouldings to be installed on the side doors and a stone and insect protective film to be installed on the front of the car and the back of the side mirrors and a paint stick for touchups. Not only was the work done to my satisfaction but imagine my pleasant surprise when I learned that ToyotaTown had decided to absorb the cost of the items I had ordered and to have installed. After I had gotten over my initial shock and had seen the quality of the work done, I went to personally thank the individuals who had been involved in my purchase of the car and in ordering the off site work done on the car. As they were not in, I then went to the service bay to personally thank Jason De Felice, who had initially concurred with me as to the problem with the right rear quarter and door panel and had taken my order for the moulding and hood, fender and mirror tape. He inspected the work done and, when it was discovered that the paint stick was not in the car, he personally went and picked up one for me from the parts department. I've been a ToyotaTown customer for more than 20 years and have always found it a pleasure in dealing with the staff, mainly the service staff and Jason De Felice in particular. More