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Town East Ford - Service Center

Mesquite, TX

4.5
189 Reviews
Call Service Center (972) 584-9140

189 Reviews of Town East Ford - Service Center

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April 30, 2024

I'm very happy with the service mainly with the guy Jim artrip him is to helpful I highly recommend More

by avilajason123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 30, 2024

Completely satisfied with the service i received so far car is running smoothly so I’m good. More

by IOAKINOLA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Arttrip service
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Helpful
April 28, 2024

Good service. Had the vehicle I wanted in stock. I was pressed for time and did what was necessary to get me on the road. Over delivered More

by hollandjay62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we delivered exceptional service on all fronts. Having the vehicle you wanted in stock and working efficiently to get you on the road quickly is exactly what we aim for. It means a lot to us that you felt our service exceeded your expectations! Thank you again for choosing Town East Ford! We look forward to seeing you again in the future for your service needs.

Helpful
April 28, 2024

They took very good care of the vehicle problems I was concerned about. An oil change, fuel filter replacement and they took care of a recall item I was not aware of. More

by TONY1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the positive review! We're thrilled to hear that our service team took good care of your vehicle. It sounds like they addressed all your concerns, including the oil change, fuel filter replacement, and the recall item. We're glad we could help! Knowing about potential recalls is important for your safety. We strive to stay up-to-date on all recalls and proactively address them when your vehicle is in our service bay. Thank you again for choosing Town East Ford for your service needs. We look forward to seeing you again next time your vehicle needs a checkup.

Helpful
April 27, 2024

Service department manager is the most attentive person I have ever seen in an automotive service shop. He scheduled , received, did the work timely and delivered exactly what he specified. You can’t ask for More

by Fdp99@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Town East Ford responded

Wow! Thank you so much for the outstanding review! We are incredibly impressed to hear about your experience with our service department manager. It sounds like they went above and beyond to ensure everything was taken care of for you, exactly as promised. That's exactly the kind of service we strive for at Town East Ford. Thank you again for choosing Town East Ford! We look forward to seeing you again next time your vehicle needs service.

Helpful
April 27, 2024

My advisor Jim always comes through! He is very knowledgeable and always goes the extra mile. The staff and service is amazing! More

by tannya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the outstanding review! We're thrilled to hear that Jim consistently goes the extra mile for you. His knowledge and dedication to exceptional service are truly appreciated. It sounds like the entire service department impressed you – amazing staff and service is exactly what we strive for! We'll be sure to pass your kind words on to Jim and the team. Thank you again for choosing Town East Ford and for your continued loyalty! We look forward to seeing you again next time your vehicle needs service.

Helpful
April 27, 2024

Absolutely wonderful! I came in without an appointment. I had discovered a nail in my tire. My service technician was kind, courteous, and knowledgeable. He took care of More

by UTexLawyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Airtrip
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Helpful
April 27, 2024

The issue with my car was not fixed. The car was not even driven when I said the problem happened when I drove the car. More

by NICOLENAGY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Apr 30, 2024 -

Town East Ford responded

We're incredibly sorry to hear your car issue wasn't fixed and wasn't even test driven as requested. That falls short of our standards. Our Customer Relations Manager, Terri Scott, is committed to ensuring your concerns are addressed. Please contact her directly at Tscott@towneastford.com so we can investigate and get your car repaired correctly.

Helpful
April 27, 2024

Great service and they always help me with any problem that I have. Jim is the best. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 29, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you consistently have a great experience at Town East Ford and that our team is always there to help with any problems you encounter. Jim must be doing an amazing job! We'll be sure to pass your kind words on to him – it means a lot to know he goes the extra mile for our customers. Thank you again for choosing Town East Ford and for your continued loyalty!

Helpful
April 26, 2024

Erica was very helpful very polite and professional I appreciate the great service I received at Town East Ford More

by Amp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Apr 29, 2024 -

Town East Ford responded

That's wonderful to hear! We appreciate you taking the time to recognize Erica's service. It sounds like she went above and beyond to make your visit positive. Her helpfulness, politeness, and professionalism are all qualities we value highly in our team. We'll be sure to pass your kind words on to Erica - she'll be thrilled to know her efforts are appreciated! Thanks again for choosing Town East Ford, and for recognizing Erica's excellent service!

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