Subaru of Nanaimo

Just wanting to pass along an observation for anyone else out there considering a new vehicle. I had narrowed it down to Rav4 Hybrid, loaded Crosstrek or Outback. Will be going with the Rav4, partially out there considering a new vehicle. I had narrowed it down to Rav4 Hybrid, loaded Crosstrek or Outback. Will be going with the Rav4, partially because I like hybrids and think they are among the responsible choices these days but also because of the huge difference in dealer attitude. Nanaimo Toyota (Gui) got back to me right away on my initial inquiry and could not have been more attentive and responsive. Gave me all the information I asked for and then some. Subaru was almost the exact opposite. Subaru of Nanaimo responded to my initial inquiry with a request for more information, which I provided immediately by return email. That was six days ago and I sent a reminder on the 3rd day. Crickets, not a peep. After the 3rd day I sent a request to a Richmond Subaru dealer. Got a response offering me a vehicle that was on a boat arriving next week - no price available, wrong color, wrong configuration. Sent a response asking they address my original inquiry. Again - crickets. Have to say if their service is this bad on a sales inquiry, very much afraid their after sales service would be abysmal. I'm sure some folks have had much better luck with these guys but they sure put me off wanting one of their vehicles. Just sayin....... More

My experience with Sales Consultant Levi Lamesh was the best car buying experience I have ever had. A wonderful team at Subaru of Nanaimo treated me so well and I highly recommend this dealership! best car buying experience I have ever had. A wonderful team at Subaru of Nanaimo treated me so well and I highly recommend this dealership! More

Thanks to Richard Charlie at Subaru Nanaimo I was able to finance my dream car a 2018 Subaru BRZ he was quick and professional and the car even came with a jar of spicy jerk seasoning 🥵 finance my dream car a 2018 Subaru BRZ he was quick and professional and the car even came with a jar of spicy jerk seasoning 🥵 More

I can’t say enough good about Subaru of Nanaimo: The service was excellent from start to finish thanks to Jack Rennie service was excellent from start to finish thanks to Jack Rennie More

Brad in service is amazing!! He was friendly, professional and very efficient. I would recommend dealing with him and will be back for parts in the future. professional and very efficient. I would recommend dealing with him and will be back for parts in the future. More

My family and I had excellent service from Richard Charley, who did everything possible to make a physically challenged senior comfortable. There was no pressure, but he was informed and obliging maki Charley, who did everything possible to make a physically challenged senior comfortable. There was no pressure, but he was informed and obliging making us all totally impressed. More

We were new to Subaru, when we met Richard. He was most helpful, personable, human and sincere. We are now a year into our second leased Forester Limited, and have been impressed by his willingness to en helpful, personable, human and sincere. We are now a year into our second leased Forester Limited, and have been impressed by his willingness to engage us even after the “sale” was completed. He helped us figure out what we needed as compared to what we wanted. No pressure. When we brought it in for routine service, Both Richard and Hasan (service) took time to chat, actually engage, and share helpful information. Richard shared his excitement about a new model coming up soon. Honest and hard working. More

I've just purchased a new Ascent. This is the second Subaru in our family and I am more than pleased with it's design, workmanship and technology. Richard was once again, polite, knowledgeable and prom Subaru in our family and I am more than pleased with it's design, workmanship and technology. Richard was once again, polite, knowledgeable and prompt with answering our questions and providing us with all the necessary information we needed to make our decision to buy a 2nd Subaru. More

I can't say enough amazing words about this dealership and specifically one of their sales people, Levi! I called Levi in a panic, needing to buy a car off the lot the same day within a very tight budget! and specifically one of their sales people, Levi! I called Levi in a panic, needing to buy a car off the lot the same day within a very tight budget! Levi went above and beyond to find me a car, schedule me in for financing and have me driving off the lot within a few hours. Another major thank you to the financing person, Lisa, who squeezed me in to a tight schedule! They truly went above and beyond, were friendly and helpful the entire time, and stayed long past their scheduled hours. This dealership has gained customers for life with my entire family and I recommend them to everyone! More

Never had a salesperson turn their back on me and walk away. Such rudeness and disrespect. A shame: he was quite knowledgeable about his product and refused to bad-talk the opposition. Apparently my tr away. Such rudeness and disrespect. A shame: he was quite knowledgeable about his product and refused to bad-talk the opposition. Apparently my trade was not worth his while but in his defense he was busy delivering a car to another couple. Oh well: Mazda seemed quite happy to consider my trade so it's a CX-5 GT for me. More