Subaru City

Confusion reigns! I researched a lot of different vehicles before settling on a 2017 Forester. I should’ve been researching dealerships. I went in spoke to a salesman, I researched a lot of different vehicles before settling on a 2017 Forester. I should’ve been researching dealerships. I went in spoke to a salesman, agreed upon a vehicle and a price. Brought my wife in the next day to finalize everything. The salesman was gone. No record of anything plus I was told no such configuration existed for the vehicle I wanted. Should’ve walked out then. But we bought the 2017 Forester (more than I wanted to pay - that’s on me). Everyone was so apologetic. I was told that a maintenance package would be thrown in for our inconvenience plus an extended warranty. Come in for an oil and filter change $600. I said excuse me. I was told I had this this and this. Nope you don’t. So buyer beware. I’m going home to check my sales documents but I think I was lied to and I swallowed hook line and sinker. More

Great service and very helpful and knowledgeable staff. Went in for a 50K service on my 2016 Forester and left with a new 2019 Forester Sport. and very helpful and knowledgeable staff. Went in for a 50K service on my 2016 Forester and left with a new 2019 Forester Sport. More

Great service and customer appreciation Just bought my second Subbie from Subaru City. Great service that made me feel like a valued regular customer. Special praise for Sales Rep Bill Wong Just bought my second Subbie from Subaru City. Great service that made me feel like a valued regular customer. Special praise for Sales Rep Bill Wong who is amazing in his work. Thanks folks. More

Friendly service My service representative was very nice and told me exactly what was going to be done. It took a little longer than estimated, but the customer servic My service representative was very nice and told me exactly what was going to be done. It took a little longer than estimated, but the customer service lounge was very comfortable. I was a bit disappointed that they were unable to wash my vehicle, because it was very dirty:( The only other little thing was that in the inspection the automatic head lights were switched off- and it wasn’t until I was out of the city that evening, that I realized that! More

Great Customer Service I drove all the way from SK for a trade in, it took me barely 2 hours from test drive to signing the bill of sale, service was fast and the car i boug I drove all the way from SK for a trade in, it took me barely 2 hours from test drive to signing the bill of sale, service was fast and the car i bought was really great.Thanks a lot Theresa Anderson & Lori Blatz. Highly recommend Subaru City. More

They ruined our Subaru Forester They called to service our Timing Belt. No problem as everyone should get this done when it's time. Was driving over the weekend and the Check Engine They called to service our Timing Belt. No problem as everyone should get this done when it's time. Was driving over the weekend and the Check Engine light came on quickly followed by a Turbo crapping the bed. Ran the Code and it said Engine Timing Failure. xxx. Brought it in for service and mentioned the rough idle, faulty turbo, and if it could be related to the timing belt. They confirmed Timing Belt was off by 45 degrees and an oil blockage (probably caused by Timing belt) causing Turbo failure. xxx!!! Now we're faced with a 5k bill for something they caused. Talk about !@#$ service. Never going back! Anyone want a 2010 Subaru Forester XL ... More

Service Review if your having problem on your subaru look for michael breau in subaru city. He is so knowledgeable about our cars and the quality of his work is amaz if your having problem on your subaru look for michael breau in subaru city. He is so knowledgeable about our cars and the quality of his work is amazing. More

Rude sales guy tried to guilt us into buying a vehicle As a young couple relatively new to the world of buying used cars, the very first vehicle we tried was at Subaru City. It was a used vehicle that stil As a young couple relatively new to the world of buying used cars, the very first vehicle we tried was at Subaru City. It was a used vehicle that still had winter tires on it (in August) and we requested a second test drive with summer tires. The sales guy Ken suggested putting a hold on the vehicle subject to a second test drive, and we agreed. A few days later we came back to drive the car again and get our deposit back, but in the time it took to change the tires (2 days) we had tried other vehicles that we liked better. We let him know we had decided against purchasing the vehicle and he was very upset, huffy and dismissive. While we waited for him to retrieve our papers and get our deposit back, he loudly complained to the sales manager about us, perfectly within earshot. All the other staff we dealt with were very kind and polite, but Ken was extremely rude and absolutely left a sour taste in my mouth. He was clearly just out for his commission and did not care about what was best for the client. Absolutely unacceptable behaviour. More

There is a reason their rating is low!!! Took my Subaru WRX in for a fuel door fix. It was not opening properly. Subaru city did fix it, but they Damaged the paint on the door. They tried to Took my Subaru WRX in for a fuel door fix. It was not opening properly. Subaru city did fix it, but they Damaged the paint on the door. They tried to paint it a few times, but they tried to blend the paint, which is a big mistake. My car now looks like crap.... looks like body work was done and done poorly. Subaru City says they are done and will be leaving me with thier mess. Also anyone getting work done, Call Scott Subaru in red deer, and ask for a quote for the same work being done.... it’s your hard earned money, I think you’ll be surprised. More

Great Service The service team here is really awesome. Every time i've had to bring my car in it was well taken care of, and i was back on the road quickly. The service team here is really awesome. Every time i've had to bring my car in it was well taken care of, and i was back on the road quickly. More