First off I want to say that I am in love with the vehicle I purchased, a 2016 2SS Camaro. This review is bases exclusively on the interaction that I had with most people in the Brantford location. Absolutely the worst customer service I have ever experienced. First you sell me a car that takes over three months to deliver. Signed Feb 8th still no car as of May 5th. As much as I understand it was out of your control, but I received no apology, no sympathy just "well that's just the way it is" So I upgrade to one on your lot for double the price, and spend 4600 on a rim package, only for you to put the wrong lug nuts and centre caps and on the car. Original salesman hands me off to 2nd salesman who can only be bothered only to hand me my keys and say have a good day. Wouldn't even help me with the on-star setup. So I have to come back again to change lug nuts which took 3 hours. (I was told this would be a 20 min job) The next day I get a call that there has been an active recall on my car for 2 months that wasn't inspected or corrected before sale. Still waiting on final bill for rims and a 50 dollar gas card that I "won" with a wheel spin day of delivery. The next day I get a call from another person saying that the $500 loyalty credit is only valid if I apply for a GM credit card. Maybe you should have had that information when I signed for the car. When I buy my winter vehicle this fall, I can bet it won't be from Strickland's Brantford Chevrolet Buick GMC Cadillac. Businesses, any and all of them, are based on repeat and referral customers. I am so far beyond livid that when people ask me about my car, and they will because it is a beautiful head turner, I will make sure I tell how awful my experience was.
I Recommend This Dealer:
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