I went to Strickland's twice so I'll write the review in 2 pieces. THEY WERE BOTH BAD EXPERIENCES.
1st visit: Salesman: PAUL - I went in not knowing what I was looking for. When I entered, they had a hard time finding who would help me which caused me to wait for someone for several minutes.
When someone came to help me, he helped me narrow down what I was looking for. I admit this was a difficult stage partly because I wasn't sure what I liked.
I decided to drive a Chrysler 200. The salesman went to help someone out when I started to drive. When I came back, I waited for 15 minutes doing nothing waiting to give the key back, and keep searching. Nobody wanted to help me. I decided to leave the keys on the desk, and leave.
2nd visit: Salesman - DON: I came in on my lunch break because I had the intention to find SOME time to show up again as my search for a vehicle was ongoing.
When I entered, Paul was doing a delivery, and since I had no time, I asked to see anyone to help me. A lot of them seemed like they were just standing around.
Finally Don approached me, and offered his help. I told him I was interested in a Jeep Grand Cherokee, a Dodge Ram, and possibly a Chevy/GMC SUV. I also told him I'd like to drive the Grand Cherokee.
He blatantly refused to show it to me because I wouldn't stay with him for 2.5 hours to drive multiple vehicles that very same day.
He suggested an appointment, but considering my buying schedule is roughly 1 month, and I don't have a lot of free time - I told him I'd rather test the vehicle today. He said no, and REFUSED to show me any vehicles. Stating that "because I value my time", and "he knows my time is valuable".
My question is; If you think my time is valuable, why did you make my trip so useless? I drove in from Windsor on my lunch break to see you, and you refused me.
Tip: If you thought my time was valuable - wouldn't it be more productive to help me along my purchasing process when I had some valuable free time?
I'm very angry. It's not likely that I end up buying a vehicle from Strickland's.