Overall Strickland's was a good experience that turned great. Grainger explained what Strickland's was about and how they operated verses other companies. He listened to what my needs were and was very adaptive to them. Although, there was a few hiccups during the experience it was all sorted out with a little patience from both parties.
The first hiccup was the original vehicle that I was to look at was not the same vehicle as stated online so there was little bit of confusion.. However, I was set on the vehicle anyway and understood that clerical errors happen when stock is so high. The 2011 van had automatic start, navigation system, power windows and quad seating. The automatic start is what sold me however when I picked the van up neither Joel or I could get it work. A week later, I still could not get it to work and the brakes were squeaking so I went in to talk to Grainger. Since, I purchased the 'We Care' package Grainger ensured that they would be able to look into these concerns. I booked an appointment with Nadder and reiterated my concerns and he listened attentively and provided me with a loaner while they worked on the van. When I picked up the van they explained to me that the Auto Car Starter was faulty and failed the safety and therefore needed to be removed. Since the service department failed to communicate that with anyone they ensured that a new auto starter was installed for me. As for the breaks squeaking issue I was informed they were bad factory parts so they replaced the pads and rotors. The only reason I give 4 stars on the quality of work was due to the lack of communication on the starter and the very wet carpets that occurred while detailing as it took a week to dry. The carpets were so wet that it went through a lunch bag, a thick cargo style bag full of work papers. I was told that it was 'damp' but in an 45 mins my work papers and bag were sitting on a vent heater at home to dry out.
I would recommend Strickland's to anyone as they were very personable, attentive and reasonable.