Sterling Honda

Worst service ever! Took my 2014 Honda CRV in to Sterling to have a battery checked and to see if it was still under warranty. Told they would have to do a test (even tho Took my 2014 Honda CRV in to Sterling to have a battery checked and to see if it was still under warranty. Told they would have to do a test (even though Caa told me the battery was dead they did the test when they boosted me!) I was told it was still under warranty but I would only be reimbursed for 50% of the cost of the battery but no labour. Told it could take 2hrs! To change a car battery please!! Would also not quote me a price for the battery. Waited over an hour still no price still no answer as to the state of my battery. Told them their service was very poor! Left the dealership very angry and disappointed Called Caa had them install a new battery within 1/2 hour. Wish I had them do that in the first place instead of wasting my time! Caa personnel where very kind and helpful and no hassle!! More

Service Just bought a nice CRV and was happy with the process. The sales guy was knowledgeable and helped us by explaining all of the features of the vehicle. Just bought a nice CRV and was happy with the process. The sales guy was knowledgeable and helped us by explaining all of the features of the vehicle. I negotiated a remote starter into the deal and service recommended the, Genuine Honda Remote Start. We got it. Its retail value was described as approximately 800 dollars and we were happy. The starter is a disgrace. It rarely works and we have been back several times about it. Just had a service done and brought up the issue of my unhappiness with the starter issue. The girl at the desk simply said, "Not my problem" and walked away. To those of you buying: Consider Sterling Honda and their excellent sales staff. To those of you servicing: These guys are awful and should be avoided. For me: I'm going to an after market starter place to have this tumor extracted and a really great and reliable 400 dollar starter installed. The tumor I will attempt to send back. I have little hope about this latter item. Abandon Hope All Ye Who Enter Here. More

Terrible customer service I spent over 40 minutes trying to contact Sterling Honda regarding my airbag recall. You can't call the dealership, so I chatted online and was given I spent over 40 minutes trying to contact Sterling Honda regarding my airbag recall. You can't call the dealership, so I chatted online and was given a website to book my appointment. 30 minutes later, after filling in the form clearly stating that the appt was for a replacement airbag, I try to figure out their calendar. I just kept hitting dates until finally a date and time came up. The time was 1130 May 10th. I booked it on May 03. My husband and I rearrange our schedules to drop the car off at the dealership. When we arrive, my husband goes in and is told they don't have the part. When he questioned why no one called us. The answer was, "I don't know how that happened". I tried to contact the dealership to complain but there is absolutely no way to do so. Not happy at all. Deplorable customer service. More

Great Service! I've had my vehicles serviced at this dealership since '99 (even when they were located on King St. West) and I've never had any major issues here. St I've had my vehicles serviced at this dealership since '99 (even when they were located on King St. West) and I've never had any major issues here. Steve Emiglio has always been courteous and professional during our dealings as well as the rest of the staff. I purchased my second new vehicle from them in 2014 and have encouraged other family members to do the same. Thank you! More

Awful My breaks were making an awful sound stopped in here on my way back to my home ( Not my normal dealership) told I needed full break job done on a 2 ye My breaks were making an awful sound stopped in here on my way back to my home ( Not my normal dealership) told I needed full break job done on a 2 year old car when asked if this was covered under my extended warranty I was told no, when asked if I could drive to my normal dealership was told it was not safe. Break job done with a massive bill to show for it!! Come to find out from my normal dealership that it should have been covered under warranty!!! When called sterling they said no it shouldn't be!! Will never go to sterling again!! More

WORST DEALERSHIP EVER they sell cars with aftermarket parts and dont tell you. their customer service is TERRIBLE. Their employees are EXTREMELY RUDE and bring a bad name t they sell cars with aftermarket parts and dont tell you. their customer service is TERRIBLE. Their employees are EXTREMELY RUDE and bring a bad name to an otherwise reputable company such as Honda. WORST EXPERIENCE EVER. GO ELSEWHERE! More

WORST Customer service EVER I don't generally like to give bad reviews however it has been 3 months and countless phone calls on my end and still no ETR in sight. Take ownersh I don't generally like to give bad reviews however it has been 3 months and countless phone calls on my end and still no ETR in sight. Take ownership of the issue and drive to resolution, that is customer service to me! Sterling dropped the ball on this one. More

So bad From 11am to 14:00 they did not fix one flat tire . But they told this trouble they need 2 hours.I have to leave From 11am to 14:00 they did not fix one flat tire . But they told this trouble they need 2 hours.I have to leave More

good service I bought a used crv from Mitch D!Amour in September 2015 and was very impressed with the service I recieved. The staff were all very helpfull and f I bought a used crv from Mitch D!Amour in September 2015 and was very impressed with the service I recieved. The staff were all very helpfull and friendly and the car was supplied on time and with the minimum of fuss. Thanks Mitch for a good experiance. Derek Woods. More

Best I have ever had Professional, informative, courteous,kind. I will definitely recommend Mitch D'Amour and will return for my next purchase to Sterling Honda. I am abso Professional, informative, courteous,kind. I will definitely recommend Mitch D'Amour and will return for my next purchase to Sterling Honda. I am absolutely delighted! More