Spinelli Nissan

Where’s the service manager ?? Unknowagable and very unavailable . Place is running on its own . Where is he ? Asked him questions if Mags fit my vechiculebefore buying them for wi Unknowagable and very unavailable . Place is running on its own . Where is he ? Asked him questions if Mags fit my vechiculebefore buying them for winter 3 months in advance,he said yes . Then had to improvise to make them fit . Had to search for him to resolve issue . More

Very disappointed! In 2014 i leased a sentra i purchased the protection plan and i had issues that was mentioned it will be covered and they wouldnt cover it and they sa In 2014 i leased a sentra i purchased the protection plan and i had issues that was mentioned it will be covered and they wouldnt cover it and they said that protection plan is 3rd party and if i have an issue i should deal with them directly so i lost my money in protection plan 1200 because they have a contract with another 3rd party now. In 2016 i purchased another brand new vehicle from same dealer but they didnt deliver a new car for me they gave me a car that has 1100 km. And gave me papers to sign one document has 10 kms and and another has 500 kms. and the manager was very rude with me the sales man was helpful but the management have very poor service. To save the sale salesman issued for me a cheque for 600 for the milage that was on the car without telling me (1100km) Be very carefull dealing with them they promised me free accessories and it was all charged between the lines in full. Young grads who has no customer service experience are running the show as managers I do not recommend anyone to buy in this place. All season mats was suppose to be given with the car incuded in the promotion ad. Because i purchased 350 dollars tech. Mats i was not given the free ones ! i purchased the rust proof and the extended warranty and winter tires and the the tire locks . and still the manager extremly rude to me I purchased the starter kit the battery was finished in less than 3 months! And i had to be back to change it. I always went to this place to shop for cars but it was much better when the owners use to run it and when i asked to get the contact for owner office they refused to give it to me. Im writing this today because i believe that the 600 dollars they gave me was the price of the milage they put in a new car but not for my bad experience for everything iwent through i still think that the owners worked hard to build this place and they should realy hire the right management to run it as the current ones has no sense of customer service. More

Worst service ever!! I booked an express service for an oil change. The agent told me the employee that do the express service did not show up at work today, waiting time I booked an express service for an oil change. The agent told me the employee that do the express service did not show up at work today, waiting time more than 2 hours. Never again with this dealer, I prefer to go Laval More

They will charge you tons of money for services of bull. Oil change, tune up cost $120, $800 charge labor for telling me what should be done for another $3,000.0 I told Nissan 2 little things need to be fix Oil change, tune up cost $120, $800 charge labor for telling me what should be done for another $3,000.0 I told Nissan 2 little things need to be fixed which are replace seat bell signal sensor and tie up my brand new tensor and 3 belts. Guess what they did not do nothing to fix what I asked for. NEVER NEVER COME THERE. I came to pick up the car, the service guy was busy to show off his DJ turn table equipment... which is his night job.. What is joke... More

bad service, never addressed issue properly My service experience was below par. Issues either not resolved or make more than one trip to get resolved. I would stay away from their service My service experience was below par. Issues either not resolved or make more than one trip to get resolved. I would stay away from their service More

Great Purchasing Experience It looks like once a year is a standard review for this location, so I figured I'd break tradition. It seems like 2 of the 3 other reviews are base It looks like once a year is a standard review for this location, so I figured I'd break tradition. It seems like 2 of the 3 other reviews are based on service, which I cannot comment on yet, but it was a great purchasing experience, which seems to have changed since the last sales review in 2014. I came to Spinelli Nissan looking to simply test drive a Nissan Rogue and compare it with other crossovers I was looking at. I spoke with Elie A. in new cars and he gave me an excellent bumper-to-bumper run down of the vehicle, answered all my questions about the different trim packages, what they include, and took me on a test drive. I left, test drove some others, and came back to Spinelli, for both the Rogue and the service. I never once felt pressured or rushed and all of my (many) questions were answered and I had my car less than 3 working days after I signed the paperwork. There were a few snags with the financing (of my own doing), but Cynthia in the finance office was great with the communication. From Elie and Jason, my salesman and senior sales rep respectively, to Cynthia in financing and Caroline at delivery, everyone at Spinelli was professional, courteous, great to work with, and very knowledgeable. If you're planning to visit Spinelli Nissan, I highly recommend setting up an appointment with Elie to be sure you get the full scoop on the vehicle you want from an educated salesperson - you'll appreciate it in the long run! More

Spinelli Nissan service, damaged the bumper, rear sun visor Spinelli Nissan damaged my rear bumper after I had to return my car for a rust on a 2013 Maxima Elite, Rust on the trunk developing on 3 year old car Spinelli Nissan damaged my rear bumper after I had to return my car for a rust on a 2013 Maxima Elite, Rust on the trunk developing on 3 year old car (very disappointed with Nissan) and ordered a rear LED spoiler with a wire harness for the trunk. Also the rear electric sun visor was damaged it was working before I brought it in for service. I have spoken to Jessica Gouneh Service Advisor and escalated to Nathanael Forest General Manager. And they refused to repair the damage they caused on my car which has an extended warranty to 2017 and 2018 on the power train. They were very rude and uninterested, to resolve their the problems. Also Jessica Gouneh Service Advisor told me that noise from power steering was normal on my car. Again she was wrong and there was a oil leak on the power steering, I had to bring it back a third time, she treated me like I second class citizen and rude. I had a loss of use of my Maxima of more than 6 days of going back and forth several times. More

Be prepared to wait and pay Came in for a tire change at 7h20, was told I would be out within 90 minutes. Guess what? Finally got my car back at 11h. Last time my experience was Came in for a tire change at 7h20, was told I would be out within 90 minutes. Guess what? Finally got my car back at 11h. Last time my experience was similar. I don't mind the wait - just don't tell me 90 minutes if it'll be 240 minutes. Immediately when you step in, the team is trying to sell you additional services. "Oh we have the salt spring cleaning on special" or "I can see from your file that it's been 4 months since your last full checkup, would you like to add it onto your package today?" When you press a little more to know what the service actually is or why it's needed, you don't get a clear answer. I get that it's their job, but it makes the whole experience less pleasant and definitely diminishes my confidence in the team. The prices are outrageous also. 6 months ago, I was told that "the brakes were 60%-70%, definitely good for another year." Today, "they urgently need changing, at a cost of 450$ a pop". Looked online, found the same brakes at 125$ a pop. I was happy with the service when I bought the car, the first service appointment was a complete disaster, and the 2nd is really pushing me towards Costco or Canadian Tire or any other service center. Bye Spinelli! More

Useless and rude sales dept What a crazy experience with this company and it's bunch of useless and rude employees. They botched up my sales contract because apparently their What a crazy experience with this company and it's bunch of useless and rude employees. They botched up my sales contract because apparently their sales director was too incompetent and promoted too soon. They lied and made me for 3 weeks saying there are no cars in canada and can't provide me with me one. I personally called every dealership to see whether the car was Availble and called my sales agent saying these dealerships have it and willing to give it to you. After 2 weeks these idiots tell me. If they have it go buy it there. We won't give it to you. What an answer to give to a customer who is already signed the contract. Anyways. We cancelled since we needed the car in a rush. Avoid this dealership. Bunch of high school kids selling cars there but the most useless mr Mina making deals with you that they can't keep themselves. Useless bunch of foolss More